Shannon Jackson
Manitou Springs,CO
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
6
6
years of professional experience
Work History
Bar Instructor
Paragon Culinary School
03.2020 - Current
- Supervised and monitored students' use of tools and equipment.
- Observed and evaluated students' work to determine progress, provide feedback, and make suggestions for improvement.
- Kept updated with developments in subject area curriculum, technical and career trends and teaching resources and methods.
- Presented lectures and conducted discussions to increase students' knowledge and competence using visual aids such as graphs, charts and slides.
- Developed software content, study aids and handouts for industry professionals.
Bar Manager/Bartender
Black Bear Distillery
10.2017 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Obtained cash bank and stocked service bar to prepare for operation.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed strict recipes and drink measurements to minimize product used.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Upheld strict regulations for safe alcohol service and food safety.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Prepared garnishes by evenly slicing and pitting fruits.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Helped managers make accurate decisions by tracking deviations from production targets with daily logs.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Administration Assistant/Guest Instructor
Paragon Culinary School
03.2020 - Current
- Executed record filing system to improve document organization and management.
- Offered technical support and troubleshot issues to enhance office productivity.
- Kept school in full compliance with established policies, legal requirements and student safety standards.
- Verified student grades, attendance and schedules.
- Monitored student progress and implemented intervention strategies to support student success.
- Maintained school focus on learning by enforcing rules related to academics, student discipline and class attendance.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Provided instructional handouts, texts, audiovisual aids and other materials to facilitate learning.
- Prepared lesson plans for classroom instruction of credited technical and occupational courses.
Bartender
Judge's Char- Bar And Grill
06.2023 - 08.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed strict recipes and drink measurements to minimize product used.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Assisted with inventorying beverage stock and bar supplies.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Answered customers' questions, recommended items, and recorded order information.
Banquet Server/Bartender
Briarhurst Manor
09.2019 - 05.2021
- Set up banquet tables and chairs based on event requirements.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Adhered to all health and safety regulations while serving food and beverages.
- Adjusted service based on customer requests and kitchen readiness.
- Answered guest questions about event plans and food service choices.
- Handled food and beverage orders for up to 150 guests, delivering prompt and friendly service.
- Set up glassware, liquor, and other necessary supplies for special events.
- Checked ID cards and verified bar guests were of legal age.
- Prepared for events by setting up bar, stocking supplies and arranging tables.
- Prepared wide variety of mixed drinks by applying extensive cocktail knowledge.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Set and reset tables to support serving staff.
- Mixed unique and interesting cocktails for customers, including bar specials.
Education
Certificate - Baijiu Apprentice
Ming River Baijiu University
02.2021
Diploma - Tequila CRT
El Consejo Regulador Del Tequila , A.C
02.2021
Certification - Dining Room Associate
Federation of Dining Room Professionals
01.2020
Certification - Advance Spirit History And Advance Bartending
Paragon Culinary School
Manitou Springs, CO11.2019
Certification - Distillery Operations
Paragon Culinary School
Manitou Springs, CO08.2019
Diploma - Culinary Arts
Paragon Culinary School
Manitou Springs, CO06.2019
Timeline
Bartender
Judge's Char- Bar And Grill
06.2023 - 08.2023
Bar Instructor
Paragon Culinary School
03.2020 - Current
Administration Assistant/Guest Instructor
Paragon Culinary School
03.2020 - Current
Banquet Server/Bartender
Briarhurst Manor
09.2019 - 05.2021
Bar Manager/Bartender
Black Bear Distillery
10.2017 - Current
Certificate - Baijiu Apprentice
Ming River Baijiu University
Diploma - Tequila CRT
El Consejo Regulador Del Tequila , A.C
Certification - Dining Room Associate
Federation of Dining Room Professionals
Certification - Advance Spirit History And Advance Bartending
Paragon Culinary School
Certification - Distillery Operations
Paragon Culinary School
Diploma - Culinary Arts
Paragon Culinary School
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