Shannon Jackson
Phoenix,AZ
Summary
It is always my endeavor to succeed and become an asset to the companies/businesses I work for. Developing goals, strategies, targets and then advancing pass them. Results and success are what drive me and fuels my passion to surpass any challenge or assignment. I am a motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Associate Account Manager
Republic Services
01.2016 - Current
- Managing and retaining book of business, reducing losses.
- Maintaining a 90% Secure Customer Rate.
- Extending Service Agreements with the goal of balancing customer zeal and satisfaction while securing new and current business and preserving price increases.
- Accessing and changing service based off customers business needs, in order to provide the best solution for our customers so that they can receive the best value.
- Creating win/win situations for both customer and company through strategic negotiating tactics.
- Reviewing sales transaction reports and reporting numbers bi -weekly as well as presenting our quarterly results via PowerPoint to the DSM, GM and Area Sales Manager and sales team.
- Vigorously defend price increases and reduce net losses, create selling opportunities.
- Excellent customer service, displaying sincere concern, product knowledge, expertise and creating value through differentiation and selling solutions.
- Bringing an outstanding level of commitment and professionalism to our customers.
- Examining legal documents making adjustments where necessary and securing signatures, with our end goal focused on revenue and profitability.
- Developed strong relationships with clients through regular communication and excellent customer service.
- Increased account retention by identifying growth opportunities and providing tailored solutions to clients.
Business Development
Windy City Wire
01.2013 - 01.2016
- Responsible for identifying all new business opportunities in the United States.
- Maintained an extensive database of prospective customers and potential projects coming up for bid.
- Worked as part of a team that developed new methods for expanding business into a new geographic territory.
- Experienced Business Development Associate who is strong at utilizing current trends to develop sales projections.
- Adept at developing effective spreadsheets creating engaging presentations and working as part of a dynamic team.
- Specializes in contracting and contract work.
- Worked with property owners to identify potential housing development opportunities.
- Responsible for maintaining a database of ongoing development activities of our company as well as the competition.
- Conducted market research, identifying new business opportunities and potential clients.
Returns/Receiving
PBD
01.2010 - 01.2013
- Load and receive merchandise off trucks.
- Significant experience using short truck and familiar with POS scanning, routine lifting boxes 75LBS and higher.
- Enhanced warehouse organization by accurately sorting and categorizing incoming shipments.
- Sustained a clean work environment by adhering to housekeeping standards when handling merchandise deliveries daily.
- Unloaded pallets and deliveries and organized products in warehouse.
Pharmacy Technician
Jewel-Osco Pharmacy
05.2007 - 09.2008
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
Education
Penn Foster
Scranton, PASkills
- Patient
- Attentive
- Fast Study
- Responsive
- Adaptable
- Socially Intelligent
- Able to provide clear and persuasive communication
- Time Management
- Brand Awareness
- Business Growth and Retention
- Data-Driven Decision-Making
- Contract Negotiations
- Sales Techniques
- Powerful Negotiator
- Goal setting
- Customer service orientation
- Strong communication
- Organizational skills
- Adaptability
- Strategic planning
- Time management
- Conflict resolution
- Lead Development
Certification
Priority Based Selling Certified 275/275
Timeline
Associate Account Manager
Republic Services
01.2016 - Current
Business Development
Windy City Wire
01.2013 - 01.2016
Returns/Receiving
PBD
01.2010 - 01.2013
Pharmacy Technician
Jewel-Osco Pharmacy
05.2007 - 09.2008
Penn Foster