Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Shannon Jackson

Cary,NC

Summary

Dynamic professional with extensive experience at Harris Teeter, excelling in inventory management and customer relationship management. Proven track record in driving sales through effective merchandising and team leadership. Adept at conflict resolution and employee training, fostering a positive work environment while ensuring compliance with health and safety standards.

Overview

10
10
years of professional experience

Work History

Assistant Grocery Manager

Harris Teeter
Cary, NC
12.2016 - 08.2024
  • Conducted regular inventory audits to ensure accuracy of stock counts.
  • Ensured compliance with all health and safety regulations.
  • Analyzed sales trends and adjusted pricing accordingly.
  • Resolved customer complaints in a professional manner while adhering to company policy.
  • Set up promotional displays to maximize visibility.
  • Monitored stock levels and ordered inventory as needed.
  • Provided customers with assistance in locating items within the store.
  • Assisted with recruitment and training of new staff.
  • Enforced company policies and procedures consistently throughout the store.
  • Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
  • Assessed grocery store for cleanliness and checked proper stocking of shelves, refrigerated section and freezers.
  • Drove consistent grocery sales with effective merchandising and promotions implementation.
  • Distributed daily tasks to appropriate employees and checked to complete duties within expected time frames.
  • Lead by example and took responsibility for all actions drive culture of performance excellence.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Assigned work and monitored performance of project personnel.
  • Delegated work to staff, setting priorities and goals.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.

Night Auditor

Comfort Suites Hotel
Raleigh, NC
05.2014 - 12.2016
  • Greeted arriving guests and checked them in to their rooms.
  • Answered telephone calls from customers related to billing inquiries or complaints.
  • Monitored hotel occupancy, rate availability, and special requests or needs of guests.
  • Received payments from customers via cash or credit cards.
  • Performed routine maintenance tasks around the lobby area such as cleaning up spills or debris after hours.
  • Provided support to housekeeping staff by preparing keys for departing guests when requested.
  • Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
  • Responded to customer inquiries regarding hotel services, reservations, directions.
  • Conducted security checks throughout the night to ensure safety of hotel premises and guests' belongings.
  • Audited and balanced cash and credit transactions daily and reset register for next day's operations.
  • Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
  • Documented wake-up requests and set up automatic calls in system.
  • Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
  • Maintained well-stocked and presentable complementary food and beverage station.
  • Maintained cleanliness of bathrooms, lobby and front desk.
  • Arranged tours, taxis or restaurant reservations for customers.
  • Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
  • Attended mandatory meetings for hotel staff and brought issues to attention of upper management.

Education

High School Diploma -

Stonewall Jackson High School
Manassas, VA
06-1994

Skills

  • Inventory management
  • Health and safety compliance
  • Customer relationship management
  • Visual merchandising
  • Team leadership
  • Employee training
  • Performance monitoring
  • Conflict resolution
  • Effective communication
  • Scheduling coordination
  • Store opening
  • Price structuring
  • Ordering of products
  • Active listening
  • Staff management
  • Professionalism
  • Time management abilities
  • Positive attitude
  • Customer service
  • Problem-solving abilities
  • Written communication
  • Product display oversight
  • Stock replenishment

Affiliations

  • nature walks
  • volleyball
  • dancing
  • cooking

References

References available upon request.

Timeline

Assistant Grocery Manager

Harris Teeter
12.2016 - 08.2024

Night Auditor

Comfort Suites Hotel
05.2014 - 12.2016

High School Diploma -

Stonewall Jackson High School

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