Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Shannon Jackson

Jackson

Summary

Qualified and professional Office Manager with a known background and capability for conflict resolution among parents and families. Has high standards, a strong work ethic and a strong background in managing office operations and enhancing administrative efficiency. Proven ability to streamline processes and improve productivity through effective leadership. Demonstrated proficiency in team collaboration, reliability, organizational skills, and problem-solving in fast-paced environments. Works effectively by supporting others to ensure operational and service excellence.

Overview

11
11
years of professional experience

Work History

Office Manager

Ambition Preparatory Charter School
07.2020 - Current
  • Provide exceptional customer service when addressing parents, students or staff concerns via in person, phone calls or email correspondence
  • Assist with enrollment and registration
  • Handle students' cumulative records
  • Answer phone calls
  • Facilitate smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Handle sensitive information with discretion, maintaining confidentiality of school documents
  • Handle cash and credit transactions on POS system


Nursery Worker/Teacher Assistant

St. James' Episcopal Church
02.2016 - 06.2024
  • Fostered an inclusive environment where all children felt valued, accepted, and free to express themselves openly without judgment or ridicule from others
  • Enhanced children's development by implementing age-appropriate activities and lessons
  • Established a nurturing environment with clear boundaries and routines, fostering children''s social-emotional growth
  • Supported children during transitions between activities, ensuring smooth adjustments to new situations
  • Provided exceptional care and supervision during outdoor activities, ensuring children''s safety while exploring their natural surroundings
  • Provided exceptional care for each child

Teacher Assistant

Jackson Public Schools
07.2014 - 07.2019
  • Supported the lead teacher
  • Facilitated activities in small groups to reinforce concepts taught by class teacher
  • Served as a positive role model for students by demonstrating professionalism, respectfulness, and an unwavering commitment to education excellence
  • Copied, organized and distributed classroom assignments or other paperwork
  • Enhanced students' critical thinking skills through problem-solving activities and group collaboration exercises
  • Ensured the safety of all students by adhering strictly to school policies regarding proper supervision during class times as well as extracurricular activities
  • Fostered strong relationships with parents through regular communication about student progress
  • Participated in professional development opportunities to stay current on the latest teaching trends and methodologies, enhancing overall effectiveness as an educator
  • Improved student comprehension by implementing innovative teaching methods and incorporating visual aids in lessons
  • Contributed to a more organized classroom setting by maintaining accurate records on student attendance, assignments, and progress reports
  • Promoted a positive learning environment by establishing clear expectations and maintaining open lines of communication with students, parents, and staff
  • Supported classroom maintenance and upkeep

Education

Biology

Jackson State University
Jackson, MS
05-2012

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Clear oral/written communication
  • Data entry
  • Administrative support
  • Clerical support
  • Mail handling
  • Training, mentoring and coaching
  • Multitasking and organization
  • Problem-solving
  • Teamwork
  • Attention to detail
  • Time management
  • Reliability
  • Excellent communication
  • Team collaboration
  • Active listening
  • Effective communication
  • Phone and email etiquette
  • Account balancing and reconciliation

Timeline

Office Manager

Ambition Preparatory Charter School
07.2020 - Current

Nursery Worker/Teacher Assistant

St. James' Episcopal Church
02.2016 - 06.2024

Teacher Assistant

Jackson Public Schools
07.2014 - 07.2019

Biology

Jackson State University

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Shannon Jackson