Shannon Jackson
2012 N Ely Road, Spokane Valley,WA
Summary
Highly motivated and hard working individual looking to use my skills and continue to gain experience within a company to be an asset for.
Overview
6
6
years of professional experience
Work History
Makeup Artist
Self
01.2021 - Current
- Provided services for beauty and special effects makeup.
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Used makeup and prosthetics to alter appearance of actors, models and performers.
- Developed loyal following of clients by providing high-quality services.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Increased customer loyalty through exceptional service and tailored makeup applications.
Customer Service : Seasonal
Hickory Farms
10.2021 - 01.2024
- Enhanced customer experiences by providing timely and accurate information on products and services.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
- Negotiated successful resolutions between customers and the company during disputes or disagreements.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Makeup Artist & Production Asst. (Short Term Job)
Paradox Studios
11.2022 - 12.2022
- Conferred with producers and performers to determine desired appearance.
- Used cosmetic techniques and processes to beautify face and body in traditional or mobile settings.
- Facilitated clear communication between departments, ensuring smooth production operations.
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Contributed to cost savings by identifying areas for improvement in resource allocation and usage.
- Supported on-time project completion by effectively prioritizing tasks and managing workflow.
- Assisted in meeting tight deadlines by efficiently coordinating tasks with other team members.
Customer Service (Seasonal)
Hagadone Corporation
11.2017 - 01.2019
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Enhanced audience experience by delivering captivating entertainment.
- Worked various locations to include the staging area and the Christmas cruise boats.
- Ensured cleanliness and safety for staff and customers.
Education
Certification - Makeup Artistry
Oliver Finely
Boise, ID06.2021
Associate of Applied Science - Social Work
Spokane Community College
Spokane, WA06.2012
Certification in Phlebotomy - Phlebotomy
NW Phlebotomy
Spokane, WA05.2009
Certification - Medical Assisting
Career Academy
Anchorage, AK11.1998
Skills
- Makeup Application
- Special effects makeup
- Payment Collection
- Product Recommendations
- Cash Register Operations
- Time Management Skills
- Cleaning and Sanitizing
- Detail Oriented
- Interpersonal Skills
- Multitasking Abilities
- Team Collaboration
- Self Starter
Military Service
United State Air Force
Security Forces
1995 -1998
- Participated in special operations such as hostage rescue, counter - terrorism, sabotage and protection.
- Maintained proficiency in the use of firearms and other weapon systems.
- Participated in drills designed to test response times during emergencies.
- Maintained and ensured protection of resources.
- Developed and implemented security protocols to ensure the safety of personnel, resources and information.
- Conducted investigations for on-base incidents.
Timeline
Makeup Artist & Production Asst. (Short Term Job)
Paradox Studios
11.2022 - 12.2022
Customer Service : Seasonal
Hickory Farms
10.2021 - 01.2024
Makeup Artist
Self
01.2021 - Current
Customer Service (Seasonal)
Hagadone Corporation
11.2017 - 01.2019
Certification - Makeup Artistry
Oliver Finely
Associate of Applied Science - Social Work
Spokane Community College
Certification in Phlebotomy - Phlebotomy
NW Phlebotomy
Certification - Medical Assisting
Career Academy