Shannon Jackson
Chesapeake,VA
Summary
Experienced recovery leader who is passionate about supporting individuals in their recovery journeys. Utilizes empathetic listening, conflict resolution, and motivational interviewing to foster meaningful connections and promote positive outcomes. Track record of creating supportive and safe environment that encourages overall personal growth and recovery.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Promotions Assistant/Front Desk Receptionist
Tidewater Communications LLC (Saga Communications)
02.2021 - Current
- Company Overview: Tidewater Communications (Saga Communications) currently owns/operates two local radio stations in Hampton Roads: WNOR-FM 98.7 (FM99), WAFX-FM 106.9 (The Fox)
- Assist in the execution of a variety of events (concerts, remote events for clients, charity/fundraisers and celebrity VIP/client/open house parties for the company) from start to finish as a representative for either an individual station or multiple stations at venues across the Hampton Roads area.
- Promotions duties include station prep, driving to location and staging station vehicle, coordinating with on-site contacts, setting up of all equipment (tents, tables, sound systems, large game systems) and marketing/advertising materials, engaging with listeners and encouraging them to sign up for enter-to-win drawings/social media engagement.
- Temporary Front desk responsibilities included assisting listeners/advertising clients, answering a multi-line phone, managing all incoming/outgoing mail, contacting contest winners and maintaining records of winner’s information and prizes in vCreative and Excel, keeping a spreadsheet record of all money that came into station to ensure correct daily deposit amount, verifying sales orders were correctly entered into Marketron based on the client’s request, and pulling air-checks as needed.
Family Nanny and Adult Caregiver
Private Family Employers
01.2021 - Current
- Nurturing strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.
- Managing challenging behaviors calmly and effectively using positive reinforcement techniques to encourage self-regulation.
- Promoting intellectual development through reading, storytelling, and engaging educational activities.
- Organizing creative projects to promote artistic expression, critical thinking, and problem-solving skills.
- Supporting families in maintaining household order by performing light housekeeping duties, meal preparation, and laundry tasks.
- Promoting a sense of belonging for clients by engaging them in meaningful conversations about their lives, hobbies, or experiences.
Paid Childcare Provider
Essential Church
09.2020 - 02.2023
- Part-time position to provide childcare/supervision to children 0-12 years of age for bible study groups and special events that are held by the church.
Promotions Assistant
Max Media LLC
07.2018 - 12.2020
- Company Overview: Max Media of Hampton Roads owns/operates five local radio stations: WVBW-FM 92.9 (The Wave), WGH-FM 97.3 (Eagle 97), WVSP-FM 94.1 (ESPN Radio), WVHT-FM 100.5 (Hot 100) and WGH-AM 1310 (Money Talk)
- Executed a variety of events (concerts, remote events for clients, charity/fundraisers and celebrity VIP/client/open house parties for the company) from start to finish as a representative for either an individual station or multiple stations at venues across the Hampton Roads area.
- Voicing commercials, filming short video clips, shooting/editing photos for social media, short radio call ins during events
- Helped maintain station vehicles and equipment
Assistant Traffic Manager
Max Media LLC
01.2018 - 12.2020
- In this position, I acted as a liaison between all departments to coordinate and manage all programs and advertising for each station.
- Organized, checked, and scheduled all production materials and content to ensure seamless radio broadcast.
- Booked all orders into the traffic system, built specifically formatted clocks from syndicated national and local shows, managed broadcast logs and generated reports of broadcast traffic, daily reconciliation of station traffic logs, submitted multiple affidavits weekly per station barter agreements
- I supported the business manager by pulling various reports, inputting new client data, and acted as a notary for special billing
GoodStart Mentor/Independent contractor
Pleio, Inc
10.2017 - 02.2019
- Placed calls to both new and established patients for several different pharmaceutical manufacturers on a variety of drug campaigns and was selected to work on an exclusive contract with a specific, private pharmacy
- Assisted in establishing a proper medication routine that would help to either maintain or improve a variety of health issues
- Worked with FDA-approved scripts that allowed me to provide patients with very specific medication information, along with any additional resources that were available to them by the pharmaceutical manufacturer, without giving medical or pharmaceutical advice
- Reported any adverse events/side effects or product complaints that were addressed by the patient to both the pharmaceutical manufacturer and the FDA
- Contacted patients who were just completing the GoodStart program to get feedback on their experience to help better the programs that we provided
- Additionally, I held the title of Monitor Coach (quality assurance), which allowed me to listen to other Mentor’s calls to provide both constructive and motivational feedback
Brand Ambassador
GMR Marketing
08.2018 - 10.2018
- This was an 8-week long campaign for the MarkTen Elite e-vapor (NuMark)
- Responsible for ensuring I was speaking with qualified, adult tobacco users to gain information needed for marketing data research
- Provided consumers with product information and product coupons
- Additional duties included: shadowing other brand ambassadors to ensure they were performing adequately, setting up of displays, working with store management and sales staff to reach daily sales goals, and I was solely responsible for all electronic/ non-electronic assets
Front Office Manager/Pre-closer
Dillion Law Group / Liberty Title & Escrow
02.2016 - 04.2017
- Company Overview: Worked in a dual law firm/title group
- I was solely responsible for all front office duties maintaining, managing and ordering all office supplies, call taking on a multi-line phone, scheduling appointments, maintaining several calendars for client intake, providing notary services to clients, and the professional mailing and delivering of time sensitive documents
- Pre-Closer duties required me to make initial contact with buyers/sellers, prepare physical file folders for processors, read and pull pertinent information from real estate contracts, contact agents and lenders for additional information, request payoffs for prior loans, prepared insured closing protection letters, researching total value of properties, calculating title insurance and DBS/DOT amounts, and acting as a liaison between several real estate agents and processors
- Experience with drafting several different types of legal documents including Power of Attorneys and Deeds
Seasonal Sales Associate
Kirkland’s
10.2016 - 01.2017
- Temporary position for the pre and post-Christmas season
- Duties included working cash register, assisting manager on duty with opening and closing the store, unloading truck deliveries, keeping track of inventory, organizing back stock room, assembling products to be brought into showroom area, creating custom decorated layouts to display key products, up sale of featured items, assisting with placing e-commerce orders and contacting customers for pickup, conflict resolution to ensure a positive customer service experience, and general store maintenance/cleaning
Dispatcher/ EMT-B
Medical Transport, LLC
08.2013 - 02.2016
- Call taking in both emergent and non-emergent situations, working multiple phone lines for several different companies within a single call center, using multiple programs for data entry of patient information, handling and data entry of paperwork provided by crew members, providing superior customer service to both professional and non-professional clientele, transporting and providing adequate medical care to patients, ensuring that HIPAA laws are strictly followed
- Received exceptional ratings on annual performance evaluations, specifically in the area of customer service skills
Owner/Operator
In-Home Daycare
11.2007 - 09.2009
- I provided care to several children under the age of 10 in my home
- I created lesson plans, planned field trips, created healthy meals, and provided a safe and educational environment for the children to be in while their parents were working
Cocktail Server
Club Savvy’s
09.2008 - 06.2009
- Greeting patrons, preparing my work station/bar, preparing and serving both food and alcoholic beverages, ensuring customer satisfaction during visit, general cleaning, accepting and processing payment
Sales Associate
VA ABC Store
02.2004 - 06.2005
- Providing customers with general information regarding spirits, stocking supplies, making store displays, cashier duty, general store cleaning, and ensuring that all Virginia state laws concerning the sales of alcoholic beverages were adhered to
Waitress/ Hostess
Hooters
05.2002 - 06.2003
- Greeting patrons, preparing and serving food and beverages, ensuring customer satisfaction during visit, general cleaning, accepting and processing payment
Education
Associate of Science-General -
12.2014
Certification in Personal Training -
Tidewater Community College
Virginia Beach, VA12.2014
Certification in Holistic Nutrition -
American College of Healthcare Sciences
Portland, OR05.2013
Skills
- Cheerful and energetic
- Patience and understanding
- Reliability and Trustworthiness
- Respectful and Compassionate
- Multitasking and Organization
- Problem-Solving
- Time Management
- Attention to Detail
- Networking and Community Outreach
Certificates and Licenses
- Notary Public for the Commonwealth of Virginia, 7688868
- Healthcare Provider CPR/AED, American Heart Association
- Nationally Registered Emergency Medical Technician-E, (E3130369) expired
- Virginia Registered Emergency Medical Technician-B, (B201304416) expired
Certification
- Notary Public, Commonwealth of Virginia (Commission Number: 7688868)
- Healthcare Provider CPR/AED, American Heart Association
- Nationally Registered Emergency Medical Technician- Enhanced (E3130369), expired
- Virginia Registered Emergency Medical Technician- B (B201304416), expired
Brand Ambassador Experience
NuMark (MarkTen Elite), Cigna Health, Nathan’s Hotdogs, Supercuts, Share-a-Coke, FNV, 5-Hour Energy
Timeline
Promotions Assistant/Front Desk Receptionist
Tidewater Communications LLC (Saga Communications)
02.2021 - Current
Family Nanny and Adult Caregiver
Private Family Employers
01.2021 - Current
Paid Childcare Provider
Essential Church
09.2020 - 02.2023
Brand Ambassador
GMR Marketing
08.2018 - 10.2018
Promotions Assistant
Max Media LLC
07.2018 - 12.2020
Assistant Traffic Manager
Max Media LLC
01.2018 - 12.2020
GoodStart Mentor/Independent contractor
Pleio, Inc
10.2017 - 02.2019
Seasonal Sales Associate
Kirkland’s
10.2016 - 01.2017
Front Office Manager/Pre-closer
Dillion Law Group / Liberty Title & Escrow
02.2016 - 04.2017
Dispatcher/ EMT-B
Medical Transport, LLC
08.2013 - 02.2016
Cocktail Server
Club Savvy’s
09.2008 - 06.2009
Owner/Operator
In-Home Daycare
11.2007 - 09.2009
Sales Associate
VA ABC Store
02.2004 - 06.2005
Waitress/ Hostess
Hooters
05.2002 - 06.2003
- Notary Public, Commonwealth of Virginia (Commission Number: 7688868)
- Healthcare Provider CPR/AED, American Heart Association
- Nationally Registered Emergency Medical Technician- Enhanced (E3130369), expired
- Virginia Registered Emergency Medical Technician- B (B201304416), expired
Associate of Science-General -
Certification in Personal Training -
Tidewater Community College
Certification in Holistic Nutrition -
American College of Healthcare Sciences
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