Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shannon Jacobs

Cleveland,NM

Summary

Accomplished Housekeeping Manager at Sipapu Ski Resort, adept in training and mentoring a team to enhance performance, leading to a significant increase in guest satisfaction. Expert in inventory monitoring and linens management, showcasing exceptional time management and decision-making skills. Achieved notable improvements in quality control. Am willing to relocate.

Overview

12
12
years of professional experience

Work History

Housekeeping Manager

Sipapu Ski Resort
11.2022 - Current
  • Manage, supervise, and train up to 10 housekeepers and laundry staff.
  • Manage, clean, inspect, and help maintain 41 units that sleep from 1-18 people.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Ensured timely completion of daily tasks, leading to increase in positive guest feedback regarding room cleanliness.
  • Increased employee performance through effective supervision and training.
  • Completed schedules, shift reports, and other business documentation.
  • Maintained high level of quality control through regular inspections.
  • Improved overall guest satisfaction.
  • Managed laundry sorting, washing, and drying.
  • Adapted quickly to changing priorities or emergencies.
  • Provided ongoing feedback and support to housekeeping staff.
  • Cultivated open lines of communication between management and housekeeping staff.
  • Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
  • Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to role requirements.
  • Scheduled and prioritized tasks to staff, overseeing work completion.
  • Evaluated employee performance and recommended promotions, transfers and dismissals.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
  • Adhered to safety protocols by enforcing proper equipment usage.

House Sitter

Jerry Wickel
04.2020 - 05.2022
  • Fed and walked pets, cleaning up after pets indoors and outdoors.
  • Secured locks and entryways to prevent unauthorized access.
  • Reduced homeowner stress levels by managing daily tasks.
  • Cared for houseplants by frequently watering during owners' absence.
  • Performed light cleaning duties such as dusting, vacuuming, and wiping down bathroom.
  • Maintained lawn and outdoor property.
  • Safeguarded homeowner valuables.
  • Completed basic repair and upkeep.
  • Handled incoming mail, bills and invoices and completed appropriate actions.

Personal Care Assistant

Watson Home Health
07.2012 - 04.2020
    • Assisted client with daily living needs.
    • Assisted with transferring and positioning client, ensuring proper body mechanics to reduce risk of injury for both parties.
    • Turned and positioned bedbound patient to prevent bedsores and maintain comfort levels.
    • Engaged patient in meaningful conversation, socialization, and activity.
    • Planned, prepared, and served meals and snacks according to prescribed diets.
    • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
    • Recognized and reported abnormalities or changes in patients' health status to case manager.
    • Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.
    • Transported individual to events and activities, medical appointments, and shopping trips.
    • Ensured timely medication administration, managing accurate records of dosages and schedules for multiple clients.
    • Remained alert to problems or health issues of clients and competently responded.
    • Scheduled and accompanied clients to medical appointments.
    • Monitored vital signs regularly.
    • Entertained, conversed, and read aloud to keep patients mentally alert.
    • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
    • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
    • Laundered items, changed sheets and made bed to keep patients' bedroom clean.

Education

Some College (No Degree) - Managerial Accounting

New York Institute of Technology
Old Westbury, NY

Associate of Arts - Accounting

Cossatot Community College of The University of Arkansas
De Queen, AR
2005

Skills

  • Customer service-focused
  • Training and mentoring
  • Time Management
  • Decision-Making
  • Inventory Monitoring
  • Linens Management

References

Josephine Lopez

Front Desk Manager-Sipapu Ski and Summer Resort

(575) 779-2754




Timeline

Housekeeping Manager

Sipapu Ski Resort
11.2022 - Current

House Sitter

Jerry Wickel
04.2020 - 05.2022

Personal Care Assistant

Watson Home Health
07.2012 - 04.2020

Some College (No Degree) - Managerial Accounting

New York Institute of Technology

Associate of Arts - Accounting

Cossatot Community College of The University of Arkansas

Similar Profiles

CREATE PROFILE
Shannon Jacobs