Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Jacobson

Sales Management
Palm Desert,CA

Summary

Efficiency-driven and highly accurate administrative professional with solid background and sound judgment to independently handle day-to-day needs. Strong project management, multitasking and organizational skills developed over 20-year career.

Overview

25
25
years of professional experience

Work History

Lead Key Holder

Lululemon Athletica
Palm Desert, CA
07.2022 - Current
  • Manage daily operations of sales floor, including customer service, merchandising and stock replenishment.
  • Train new staff members on product knowledge, sales techniques and customer service skills.
  • Develop extensive product knowledge, growing revenue and building consumer base.
  • Identify opportunities to drive traffic into store through networking, community outreach and product launches.
  • Analyze sales reports to identify trends in consumer preferences or purchasing patterns.
  • Deliver superior customer service at the sales level, maintaining excellent service in all situations.

Operations Supervisor/Assistant to CEO

Just Fabulous Galleries
Palm Springs, CA
12.2021 - 07.2022
  • Assistant to CEO of High-End Retailer and Gallery including administrative, bookkeeping, and scheduling duties.
  • Managed Front of House daily operations. Resolved all customer service issues.
  • Hired and trained all new staff.
  • Accounts Receivable/Accounts Payable. Prepared bank deposits and maintained financial records.
  • Created marketing programs and collateral.
  • Coordinated events and book signings which included working closely with vendors, artists, and authors.
  • Sales and Visual Merchandising. Met and exceeded sales goals while mentoring staff in selling techniques.

Office Manager/Real Estate Assistant

Alpha Management Group
Newport Beach, CA
07.2017 - 06.2022
  • Managed office operations and procedures to ensure organizational effectiveness, efficiency and safety.
  • Provided administrative support to VP of Real Estate Financial Management. Scheduled and coordinated meetings, appointments and travel arrangements.
  • Accurately prepared and maintained accounting documents.
  • Maintained client information database utilizing CRM. Responded promptly to customer inquiries via phone or email.
  • Created marketing strategies and collateral.
  • Planned Events and Seminars for Real Estate Financial Management education.

Office Manager/Accounts Assistant

ML Business Management
Redondo Beach, CA
06.2014 - 07.2017
  • Performed accounting and clerical duties for Business Management firm specializing in the Entertainment Industry.
  • Provided support to Business Manager in managing Celebrity Client Relations.
  • Performed bookkeeping functions using Quickbooks.
  • Accounts Receivable/Accounts Payable.
  • Prepared bank deposits and statements.
  • Reconciled accounts and resolved discrepancies.
  • Daily entry of financial transactions in database.

Education

Bachelor of Arts - Communications

UC Santa Barbara
Goleta, CA
06.1994

Skills

  • Customer Service Management
  • Client Relations
  • Sales, Marketing, and Business Strategy
  • Operations Management
  • Office Administration
  • Daily Reporting
  • Bookkeeping/Account Reconciliation
  • Organizational Skills
  • Financial Reporting
  • Training and Mentoring
  • Team Leader and Employee Supervision
  • Corporate Event Planning
  • Graphic Design- InDesign, Publisher, Illustrator, Photoshop
  • Scheduling and Calendar Management
  • Software: Microsoft Office, Quickbooks, Constant Contact, Salesforce/CRMs, Google Calendar
  • Typing 65 wpm

Timeline

Lead Key Holder

Lululemon Athletica
07.2022 - Current

Operations Supervisor/Assistant to CEO

Just Fabulous Galleries
12.2021 - 07.2022

Office Manager/Real Estate Assistant

Alpha Management Group
07.2017 - 06.2022

Office Manager/Accounts Assistant

ML Business Management
06.2014 - 07.2017

Bachelor of Arts - Communications

UC Santa Barbara

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Shannon JacobsonSales Management