Shannon James

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.

• Oversee employment work in front and back of house to ensure compliance with company policies,
regulations, and food safety guidelines
• Maintain payroll personnel, paperwork, and other issues as they occur
• Responsible for ordering supplies, inventory control, and establishing relationships with suppliers
• Manager an effective schedule by working actively with workforce management team to maximize
productivity
• Monitor food preparation methods, portion sizes, garnishing, and presentation of food to ensure that
food is prepared and presented in an accountable manner.
• Investigate and resolve complaints regarding quality, service, or accommodations
• Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality
and quantity
• Perform food preparation or service tasks, such as cooking and serving food and drinks, when
necessary.

• Accomplished multiple tasks within established timeframes.

• Effectively manage restaurant in absence of Kitchen Manager.
• Ensures Kitchen runs smoothly in terms of food preparation and timely service
• Checked and tested foods to verify quality and temperature.
• Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
• Maintained a clean and safe work environment, conducting regular inspections to ensure compliance with health and safety regulations.
• Responsible for training and developing new crew members.
• Phenomenal ability to plan, supervise, and handle events with great attention to detail.

• Progressed through promotions throughout tenure with Dutchman Creek, to serve as "right hand" to
  store's general manager.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Maintains store inventory levels. •
• Responsible for rental equipment (Check out/in & Maintenance)
• Responsible for live and frozen bait.