Shannon James
Pittsville,MD
Summary
Professional administrator with strong background in academic records management and student services. Proven ability to streamline processes, enhance data accuracy, and support institutional goals. Strong focus on team collaboration and delivering results, adaptable to changing needs. Skilled in data analysis, regulatory compliance, and effective communication. Reliable and goal-oriented, known for fostering supportive and efficient work environment.
Overview
30
30
years of professional experience
Work History
Assistant Registrar, Veterans & Special Populations
Salisbury University
03.2017 - Current
- Develop departmental policies and procedures to ensure compliance with federal, state and institution regulations and policies
- Train subordinates on 5 star customer service
- Conduct outreach to faculty, staff and students
- Develop outreach materials including post cards, brochures, and pamphlets with information impacting veterans and special populations
- Monitor and ensure accuracy with DOD MOU, VA/SAA compliance surveys, tuition assistance portals, Yellow Ribbon agreement updates and coordinating National Guard State Tuition Waivers.
- Ensure correct coding/tracking for veteran and special populations using Peoplesoft
- Reconcile student information using functions within Peoplesoft
- Manage programs for special populations (inter-institutional enrollment, dual enrollment, English Language Institute and VA education beneficiaries)
- Streamlined dual enrollment application process, continuously improve procedures
- Manage NCAA compliance reporting
- Review academic advising reports-degree audit to ensure courses selection satisfies degree requirements
- Provide training to staff on VA education benefits, DOD and VA compliance
- Consult with students when taking courses not needed for degree completion, advise other opportunities
- Ensure student success by actively engaging and listening to reasons for course selections
- Manage Veterans Work group on campus to facilitate positive campus experience and academic success
- Responsible for updating policies to conform with Department of Veteran Affairs Guidelines, reporting catalog updates, and implementation of new policies to coincide with new federal, state and institutional guidelines
- Develop scheduling for staff and manage day to day operations of Veteran Services & Special Populations
- Provide high level of customer service to students, faculty, staff, parents and community members
- Act as a liaison between government organizations, tuition assistance portals, high schools and other institutions of higher learning
- Organize and implement Veteran specific events and projects
- Interpret policy and ensure compliance
- Assist the University Registrar with the launch of new software (Workday, Quotly)
- Represent the Veteran Services office at campus and community events
- Streamlined registration processes by implementing innovative technologies and updated procedures.
- Managed course scheduling for optimal class availability, ensuring smooth academic progress for students.
- Collaborated with other registrars in the region to share best practices, fostering continuous improvement within the profession.
- Coordinated with other departments to facilitate cross-functional projects related to enrollment management and student success.
- Enhanced student satisfaction with the registration process through effective communication and prompt issue resolution.
- Assisted in the development of academic policies, promoting consistency and alignment with institutional goals.
- Conducted regular audits of student records, maintaining compliance with institutional policies and federal regulations.
- Greeted every guest with personable approach and provided knowledgeable service.
Health Educator III
Inova Health Systems
08.2014 - 08.2017
- Provided the highest quality learning environment and education for care management, community and workplace health education classes and programs
- Maintains professional status to ensure the highest quality educational programs
- Provides members with information to be successful remotely
- Developed and implemented health education strategies to reach target audiences.
- Developed and distributed health education materials to increase awareness and understanding.
Readjustment Counseling Technician
Department of Veteran Affairs
11.2016 - 03.2017
- Conducts active community outreach to veterans and their families
- Explain processes for enrolling in VA healthcare, filing for disability compensation, applying for VA education benefits
- Interact with news media during community events
- Channels veterans to Vet Center, VA facilities and community agencies
- Interacts with special populations (women veterans, disabled veterans)
- Provide referrals and information to veterans and their families
- Establish effective outreach plan for large territory
- Build and maintain relationships with community partners
- Coordinated community resources to support clients'' ongoing recovery process beyond the counseling setting.
Community Outreach Specialist (VA)
Diakonia, Inc
10.2013 - 11.2015
- Enhanced community engagement by developing and implementing targeted outreach programs.
- Strengthened partnerships with local businesses and nonprofits to support mutually beneficial initiatives.
- Assisted in the development of grant proposals to secure funding for vital community programs and services.
- Improved overall program effectiveness by regularly analyzing data and adjusting strategies as needed.
- Developed comprehensive marketing plans to promote community events, resulting in increased attendance and participation
- Developed presentations for public events, community groups and school assemblies.
- Wrote content for newsletters, social media pages and informational packets.
- Conduct community outreach to homeless veterans
- Comply with Department of Veteran Affairs grant policies
- Uphold Department of Veteran Affairs missions and objectives
- Advocate for services for this specific population
- Organize, design and promote community events
- Coordinate veteran and community resources
Graduate Research Assistant
Salisbury University
08.2012 - 05.2013
- Assists with all phases of human performance research components
- Assists in the development and presentation of research
- Assists in recruiting and selecting eligible participants
- Responsible for maintenance and troubleshooting of equipment
Lecturer, Fitness/Wellness
Salisbury University
08.2011 - 05.2012
- Instructed six credit hours of Personalized Health and Fitness
- Trained students on well-being topics
- Lectured 60 students on topics related to health and wellness
- Development and application of programs
Personal Trainer
United States Navy
02.2010 - 05.2011
- Personal Trainer
- Military & Civilian Health Education classes (alcohol, tobacco, nutrition)
- Develop standard operating procedures for Navy submarine school fitness programs
- Group Fitness
- Small group training, large group training, population specific training
- Responsible for program recruitment and maintaining participation
Boatswains Mate (Enlisted-Senior Petty Officer)
United States Coast Guard
01.1996 - 12.2007
- Provide guidance, supervision and training to new recruits and junior petty officers
- Responsible for unit’s Rescue and Survival Systems (track, oversee, organize departmental policy and procedures)
- Completed performance evaluations on subordinates
- Leadership Management School
- Team Coordination Training (training to increase team effectiveness)
- Qualified tactical coxswain overseeing the safety of missions and multiple crewmembers
- Qualified boarding officer improving interactions between public and law enforcement and improving knowledge of current laws and regulations
- Health Promotion Coordinator developed training program to establish and implement short and long term personal and organizational goals and objectives
Education
Master of Science - Applied Health Physiology
Salisbury University
05.2013
Bachelor of Science - Physical Education/Exercise Science
College of Charleston
05.2011
Skills
- Strong organization
- Higher education experience
- Record keeping proficiency
- Enrollment management
- Policy interpretation
- Report generation
- Teamwork and collaboration
- Customer service
- Excellent communication
Affiliations
- Association of Veterans Education Certifying Officials-Treasurer
- February 2019-Present
- Assist with organizing and implementing annual conference
- Build and maintain relationships with federal and state partners
- Organize quarterly trainings for membership
- Maryland College Collaboration for Student Veterans Commission
- 2020-Present
- Commissioner
- Chesapeake Association of Collegiate Registrar’s and Admissions Officers
- National Association of Veteran Education Certifying Officials (NAVPA)
- Middle States Association of Collegiate Registrars and Officers of Admission
Timeline
Assistant Registrar, Veterans & Special Populations
Salisbury University
03.2017 - Current
Readjustment Counseling Technician
Department of Veteran Affairs
11.2016 - 03.2017
Health Educator III
Inova Health Systems
08.2014 - 08.2017
Community Outreach Specialist (VA)
Diakonia, Inc
10.2013 - 11.2015
Graduate Research Assistant
Salisbury University
08.2012 - 05.2013
Lecturer, Fitness/Wellness
Salisbury University
08.2011 - 05.2012
Personal Trainer
United States Navy
02.2010 - 05.2011
Boatswains Mate (Enlisted-Senior Petty Officer)
United States Coast Guard
01.1996 - 12.2007
Bachelor of Science - Physical Education/Exercise Science
College of Charleston
Master of Science - Applied Health Physiology
Salisbury University
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