Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Jefferson

Corona,CA

Summary

Diligent and reliable Hand Packer successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience

Work History

Customer Fulfillment Associate

Amazon
05.2023 - Current
  • Received returns of damaged and incorrect orders to process replacements.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Stocked designated items on shelves, end caps and displays.
  • Verified product quantity and quality to determine accuracy of orders and reduce errors.
  • Managed high-volume order requests to ensure accurate and timely deliveries.
  • Picked and packed order items.
  • Improved customer satisfaction by efficiently handling and resolving customer inquiries and issues.
  • Built pallets and positioned orders on loading dock to safely pile and ship goods.
  • Excellent communication skills, both verbal and written.
  • Followed orders precisely for correct items, sizes and quantities.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.

Cart Attendant, Customer Services,

Chester Washington Golf Course
06.2006 - 01.2021
  • Maintained clear traffic pathways throughout the parking lot by removing abandoned carts in a timely fashion.
  • Utilized effective communication skills to relay information about cart availability or maintenance needs to store management promptly.
  • Adhered consistently to store policies on safety measures like wearing reflective gear while working outdoors.
  • Assisted in training new hires on proper procedures related to cart attendant responsibilities, fostering teamwork and collaboration.
  • Maintained clean, orderly work environment free of hazards.
  • Provided excellent customer service by assisting shoppers with locating items, answering questions, and offering directions within the store.
  • Removed broken and unserviceable carts from inventory for repair.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Cleared parking lot of litter and foreign debris.
  • Contributed to increased efficiency during high-volume periods by responding promptly to requests for additional carts from management or team members.
  • Demonstrated strong attention to detail when inspecting carts for potential hazards or damage before returning them to circulation.
  • Helped with bagging customers' items and carrying oversized or overweight items to customer vehicles.

Education

High School Diploma -

Susan Miller Dorsey Senior High School
Los Angeles, CA
06.1987

Skills

  • Pallet arrangement
  • Product picking
  • Shipping and packaging
  • Materials Transport
  • Stocking and Replenishing
  • Heavy Lifting
  • Order Picking
  • Shipping procedures
  • Product Packaging
  • Packing and shipping
  • Shipping and receiving
  • Cleaning procedures
  • Order Fulfillment
  • Pallet jack proficiency
  • Loading and unloading
  • Order picking and processing
  • Shipment Processing
  • Pallet Jack Operation
  • Dependable and reliable

Timeline

Customer Fulfillment Associate

Amazon
05.2023 - Current

Cart Attendant, Customer Services,

Chester Washington Golf Course
06.2006 - 01.2021

High School Diploma -

Susan Miller Dorsey Senior High School

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Shannon Jefferson