Shannon Jeffries
Johns Hopkins Hospital
Towson,MD
1
Certification
21
years of professional experience
Dedicated Patient Care Technician with extensive experience at Johns Hopkins Hospital, excelling in vital signs monitoring and patient observation. Recognized for enhancing patient satisfaction through compassionate care and effective communication. Proven ability to respond to emergencies and support healthcare teams, ensuring optimal patient outcomes and safety.
Work History
Patient Care Technician, Peds Oncology, PICCU
3 Years 5 Months- Increased staff competency by conducting educational sessions on various ICU topics such as ventilator management, sedation protocols, and advanced cardiac life support techniques.
- Participated in quality improvement initiatives to enhance overall patient satisfaction and safety within the ICU unit.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Prepared treatment rooms, stocked supplies, and maintained readiness for urgent procedures.
- Performed EKGs, point-of-care testing, and other delegated clinical tasks.
- Responded to emergent situations quickly, supporting efficient patient flow and team coordination.
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Performed venipuncture, point-of-care testing, and specimen transport following hospital protocols.
Patient Care Technician
7 Years 5 Months- Collected specimens and prepared samples for laboratory processing.
- Performed bedside EKGs and glucose checks per clinical protocols.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention.
- Enhanced teamwork by collaborating closely with nurses and doctors to coordinate patient care.
- Provided nutritional support by assisting patients with meals, catering to individual dietary needs.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Medical Assistant
3 Years 4 Months- Coordinated pediatric patient intake, vital signs, and medical histories for efficient clinical workflow.
- Documented encounters in electronic health records with accuracy and attention to confidentiality requirements.
- Assisted providers during examinations, procedures, and immunization visits with prepared supplies and instruments.
- Collected specimens and prepared samples following infection control and laboratory handling protocols.
- Obtained client medical history, medication information, symptoms, and allergies.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
Office Assistant
3 Years 8 Months- Coordinated daily office operations, supporting patient care teams with scheduling, correspondence, and follow-up tasks.
- Maintained accurate electronic records, filing systems, and confidential documentation in compliance with HIPAA standards.
- Answered multi-line phone systems, routed messages, and resolved routine inquiries with professionalism.
- Prepared forms, reports, and patient packets, ensuring timely distribution to clinical staff.
- Trained new staff on administrative procedures, records handling, and front-desk service expectations.
- Partnered with departments to support seamless communication, accurate data entry, and consistent administrative coverage.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Expedited document processing with accurate data entry and timely filing.
Education
High School Diploma
Skills
Vital signs monitoring
CPR certification
Patient observation
Blood glucose testing
Basic life support
Infection control standards
Catheter care
Blood glucose monitoring
ADL support
Specimen collection
Feeding assistance
Patient positioning
Emergency response
Certification
Certified Patient care tech
CNA
Medical Assistant
Timeline
Patient Care Technician, Peds Oncology, PICCU
Johns Hopkins Hospital
05.2023 - CurrentRead More
Patient Care Technician
GBMC Hospital
12.2015 - 05.2023Read More
Medical Assistant
Mount Washington Pediatric Hospital
08.2012 - 12.2015Read More
Office Assistant
Sinai Hospital of Baltimore
01.2006 - 09.2009Read More
Loch Raven High School
High School Diploma
Read More