Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Shannon J. Greybar Milliken, Ed.D.

Highland Heights,USA

Summary

Senior employee relations leader with a proven record of leading complex organizations, resolving high-impact workplace issues, and fostering inclusive, people-centered strategies. Brings executive experience from past leadership roles, including service as a cabinet-level vice president overseeing policy, crisis management, engagement, and operations in large, multi-stakeholder environments. Recognized for strategic judgment, high standards, and consistent delivery of ethical, effective, and people-focused solutions in fast-paced, high-stakes settings. Offers deep expertise in compliance, employee relations, and culture development, with a leadership style grounded in continuous improvement, collaboration, and learning as a key driver of trust and transformation.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Senior HR Employee Relations Investigator

Amazon (Corporate)
(Remote) Cleveland, Ohio
05.2022 - Current
  • Conduct high-risk investigations across North America within multiple business lines of Amazon Worldwide Operations, addressing allegations of harassment, discrimination, retaliation, and other complex workplace concerns.
  • Piloted multiple AI tools to enhance quality and efficiency.
  • Handle complaints involving hourly employees, salaried managers, and executive-level escalations.
  • Consistently recognized as a top-performing investigator within Amazon’s NA Employee Relations team for multiple consecutive years, delivering timely, thorough, and high-quality case outcomes.
  • Conducted over 300 high-risk investigations in total, achieving over 96% resolution within 10 days, and 100% audit compliance in 2025.
  • Advised HR, business leaders, Legal, and media relations on sensitive and complex case resolution strategies across Amazon’s global operations.
  • Managed crisis-driven ER issues under tight timelines, balancing rapid response with high standards of documentation, fairness, and policy alignment.
  • Mentored and trained new investigators with case coaching strategies and weekly team communications shared with over 100 ER professionals.
  • Drafted monthly and quarterly business reports highlighting trends, key performance metrics, and systemic risk insights to inform leadership decision-making.
  • Co-led employee engagement initiatives, including recognition programs, onboarding support, continuing education, and employee communications strategy.
  • Served on a Quality Assurance Committee to map the technical infrastructure of automated audit processes, and design feedback surveys for stakeholder engagement.
  • Maintained high standards of consistency, care, and compliance while contributing to the continuous improvement of ER practices and systems.
  • Utilized Salesforce for case management, documentation, analytics, and audit tracking.

Vice President and Dean of Students

Cleveland State University
Cleveland, Ohio
01.2018 - 10.2021
  • Held executive leadership roles overseeing policy, crisis response, and engagement strategy for a campus of over 16,000 students, and hundreds of employees.
  • Directed operational and fiscal strategy for $10M+ in annual budgets and 35+ full-time employees across health and wellness, disability services, residence life, veteran resources, and identity-based support centers.
  • Served on the President’s Senior Leadership Team, contributing to enterprise-wide decision-making, strategic planning, and organizational performance review.
  • Led cross-functional crisis response teams, managing 24/7 systems to resolve over 100 high-stakes campus emergencies annually.
  • Oversaw investigations and adjudication of student and employee conduct, and discrimination cases, including harassment and Title IX violations; determined outcomes, and implemented sanctions.
  • Created and scaled the CARE early intervention program, leveraging cross-departmental coordination, and a case management system to drive a 10x increase in referrals and proactive support.
  • Established and chaired the Student Affairs Diversity Council to improve divisional training, recruitment practices, and workplace climate for staff and students.
  • Directed pandemic response initiatives, including rapid testing, virtual engagement, and behavioral protocols, ensuring health and continuity of services.
  • Secured over $13M in funding for student housing, emergency grants, and support services—including a two-generation housing program in partnership with five external agencies.
  • Built strategic partnerships with external health and crisis intervention organizations to deliver trauma-informed, cost-neutral services to the campus community.

Assistant Vice President of Student Affairs

Cleveland State University
Cleveland, Ohio
07.2015 - 01.2018
  • Served as support to the Vice President, overseeing the student engagement departments comprised of more than 10 staff members and an annual budget of $2.5 million, and assisted the Vice President with the oversight of student health and well-being offices.
  • Created the CARE program to provide holistic support to the CSU community, increase campus partner relationships, and connect students with internal and external resources. Assembled team members, managed the implementation of a new software program, and wrote protocols designed to increase awareness, and increase early interventions. The team saw an increase of 10 times the referrals with an established system to be a proactive step toward student retention and success.
  • Secured $35K in free services by cultivating relationships and creating memorandums of understanding with the Cleveland Rape Crisis Center, University Hospitals, Recovery Resources, and Trinity Cathedral.
  • Determined outcomes and sanctions on student cases pertaining to discrimination, harassment, and Title IX violations.
  • Secured funding, space, and staff to launch an inaugural LGBTQ+ support services center for 40 hours per week.

Title IX Sexual Misconduct Investigator

Case Western Reserve University
Cleveland, Ohio
09.2013 - 06.2015
  • Conducted over 70 investigations into allegations of sexual misconduct, harassment, and behavioral policy violations for a population of over 11,000 graduate and undergraduate students.
  • Played a central role in case management, policy creation, and education, and ensured compliance with institutional policies and federal mandates.
  • Managed the full life cycle for the case from intake through resolution, in alignment with Office for Civil Rights (OCR) and Department of Education guidelines.
  • Planned and led interviews with claimants, respondents, and witnesses, evaluated evidence, and assessed credibility to inform findings.
  • Authored detailed, impartial investigative reports used by hearing panels and senior leadership to guide resolution decisions.
  • Partnered with legal and law enforcement to coordinate response protocols, implement safety measures, and support outcomes.
  • Administered formal resolution processes, including appeals, No Contact orders, and Persona Non Grata orders.
  • Delivered 40+ in-person training sessions for over 3,000 students, faculty, and staff on the University’s Sexual Misconduct Policy, following the Campus SaVE Act.
  • Provided direct support to students, ensuring trauma-informed communication and guidance through formal processes.

Education

Doctor of Education - Educational Leadership

DePaul University
Chicago, IL

Master of Science - Counseling

Indiana State University
Terre Haute, IN

Bachelor of Arts - Communications

DePauw University
Greencastle, IN

Skills

  • Executive leadership and collaboration
  • Crisis and case management
  • Change management strategies
  • Strategic planning and execution
  • Talent development and coaching
  • Employment law expertise
  • HR policy formulation
  • Compliance training programs
  • Risk management strategies
  • Employee relations initiatives
  • Program development
  • Inclusion and belonging strategies
  • Quality assurance practices
  • Process optimization
  • Cross-functional team leadership
  • Conflict resolution and mediation
  • Union relations management
  • Community partnership engagement
  • Microsoft Office (Excel, PPT, Word, Outlook)
  • Slack, Salesforce and Asana

Certification

Society for Human Resource Management (SHRM)

Timeline

Senior HR Employee Relations Investigator

Amazon (Corporate)
05.2022 - Current

Vice President and Dean of Students

Cleveland State University
01.2018 - 10.2021

Assistant Vice President of Student Affairs

Cleveland State University
07.2015 - 01.2018

Title IX Sexual Misconduct Investigator

Case Western Reserve University
09.2013 - 06.2015

Doctor of Education - Educational Leadership

DePaul University

Master of Science - Counseling

Indiana State University

Bachelor of Arts - Communications

DePauw University

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