SHANNON JILOT
Watkins,CO
Summary
Seasoned sales and customer service leader with a proven track record at Milgard Windows & Doors, enhancing service quality and expanding market share. Expert in sales strategy development and superior customer relationship building, achieving significant growth in competitive markets. Demonstrates exceptional negotiation skills and cross-functional collaboration, driving sales success and team excellence.
Overview
26
26
years of professional experience
Work History
Sales Adviser/Part Owner
Artisan Exclusives
07.2009 - Current
- Company Overview: A website to link prospective art buyers with a diversified base of artisans
- Liaison between company and art consultants and prospective buyers
- Working with limited partners creating the business including web development, advertising literature and establishing procedures for company growth
- This position is currently part-time and will be adjusted around my work schedule
- A website to link prospective art buyers with a diversified base of artisans
Inside Sales Team Lead /Regional Outside Sales Representative
Milgard Windows & Doors
Aurora, CO
06.2015 - 10.2024
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Provided exceptional customer service to ensure customer satisfaction.
- Conducted research and reviewed findings to solve customer issues.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Managed projects, plans, processing of orders needing released for direct business with builders such as Lennar, Oakwood, DR Horton, Shea Homes, etc.
- After being promoted to an outside sales role in 2019, I was overseeing the direct business, Home Centers, and local dealers.
- After Milgard shifted to only working with dealers in the Colorado market, I worked with local and national builders to grow the footprint in all opportunities that would fit all business needs.
- Continued to work with both dealers and National builders from reading plans, providing quotes, and weekly meetings to stay on top of all accounts and help resolve any and all accounts. Continued being a liaison between all parties mentioned.
Account Manager
BMC West
Englewood, CO
12.2011 - 04.2015
- Managed multiple accounts simultaneously while meeting deadlines.
- Developed strategies to increase revenue from existing accounts.
- Implemented procedures that improved accuracy of customer orders.
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Attended trade shows, conferences, and other events as a representative of the company's brand.
- Planned and coordinated staff training sessions for new and existing employees.
- Resolved customer complaints efficiently and professionally.
- Worked directly with national builders and custom home builders to supply quotes from a variety of house plans and window/door schedules.
- Trained and worked on multiple quoting software and platforms for various window manufacturers such as: Milgard, Andersen, Marvin, Atrium, Jeldwen, Amsco, etc.
- Accessed builder websites and programs for all released PO's for window orders, deliveries, lock and slide, and 1 year warranty work. Managed all aspects from start to completion of the site release.
Install and Service Manager
Pro Build Inc
Littleton, CO
07.2009 - 08.2011
- Created employee work schedules to keep shifts properly staffed.
- Established key performance indicators (KPIs) for the service team to measure success and productivity.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Coordinated with the warranty department to process claims and provide customer support.
- Addressed customer questions and concerns regarding products and services.
Customer Service Manager
Milltech
07.2005 - 06.2009
- Company Overview: Worked with homebuilders to perform warranty work and new installation of millwork materials
- Scheduled all warranty and installation technicians
- Resolved customer complaint issues in relation to work performed in customer’s homes
- Completed bids and handled cash transactions for sales department
- Constructed floor plans for work on custom homes
- Company liaison between the homebuilders and Milltech
- Company went out of business and I was instrumental in the process of liquidating inventory and shutting down operations
- Worked with homebuilders to perform warranty work and new installation of millwork materials
Customer Service Representative
SuperValu
07.1999 - 08.2003
- Company Overview: Distribution provider of groceries to commercial stores throughout the United States
- Customer service in a call center environment
- Placed orders, resolved customer complaints, coordinated transportation avenues when needed
- Acted in a trainer capacity for new hires on procedures and computer system
- Distribution provider of groceries to commercial stores throughout the United States
Education
Graduate -
William C. Hinkley High School
06.1998
Skills
- Superior customer service skills
- Proven management and leadership experience
- Keen ability to relate with all individuals
- Customer relationship building
- Product branding
- Market Knowledge
- Sales process optimization
- Exceptional negotiation skills
- Sales strategy development
- Sales coaching
- Pipeline management
- Territory management
- Market share growth
- Customer service management
- Account management
- Cross-selling strategies
- Sales tracking
- Sales forecasting
- Client support
- Sales staff training
- Partnership development
- Product promotion
- Competitor research
- Account acquisition
- Cross-functional collaboration
References
References available on request
Timeline
Inside Sales Team Lead /Regional Outside Sales Representative
Milgard Windows & Doors
06.2015 - 10.2024
Account Manager
BMC West
12.2011 - 04.2015
Install and Service Manager
Pro Build Inc
07.2009 - 08.2011
Sales Adviser/Part Owner
Artisan Exclusives
07.2009 - Current
Customer Service Manager
Milltech
07.2005 - 06.2009
Customer Service Representative
SuperValu
07.1999 - 08.2003
Graduate -
William C. Hinkley High School
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