Shannon J. Landers
Greensboro,MD
Summary
Detail-oriented individual with exceptional communication skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
Work History
Front of House Cashier/Barista
Earth Tones Cafe
06.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
Guitar Body Sander
PRS Guitars
04.2023 - Current
- Operated sanders, grinders and basic hand tools.
- Contributed to a well-organized workspace by maintaining an orderly storage system for sandpaper, tools, and equipment.
- Developed customized solutions for unique project requirements, demonstrating adaptability and problem-solving abilities when faced with challenging sanding tasks.
- Maintained a clean working environment, preventing dust accumulation that could pose health risks or affect the quality of finished products.
- Maximized safety in the workplace by adhering to proper safety protocols while operating sanders.
Receptionist/Manager
Kent Liberty Tattoo
11.2021 - 06.2024
- Enhanced customer satisfaction by efficiently managing reception area and addressing client concerns promptly.
- Maintained a clean, welcoming, and professional reception area for client comfort and positive first impressions.
- Reduced wait times for clients with effective appointment management and timely communication of delays or changes.
Manager/Server/Sales Associate
Ledo Pizza
06.2016 - 04.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Associate Degree - Liberal Arts and Sciences
Chesapeake College
Wye Mills, MD01.2019
High School - undefined
Queen Anne’s County High School
Centreville, MD01.2014
Skills
- Problem solving
- Ability to work efficiently as a team
- Organized
- Willingness to learn
- Public speaking
- Positive attitude
- Punctual
- Strong work ethic
Additional Information
Experience as the safety representative for the body sand department at PRS Guitars
Timeline
Front of House Cashier/Barista
Earth Tones Cafe
06.2024 - Current
Guitar Body Sander
PRS Guitars
04.2023 - Current
Receptionist/Manager
Kent Liberty Tattoo
11.2021 - 06.2024
Manager/Server/Sales Associate
Ledo Pizza
06.2016 - 04.2022
Associate Degree - Liberal Arts and Sciences
Chesapeake College
High School - undefined
Queen Anne’s County High School
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