Shannon Johnson
Crane Hill,AL
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
15
15
years of professional experience
Work History
Regional Director of Operations
Shoe Show, Inc.
Concord, NC
11.2020 - Current
- Oversaw day-to-day operations of stores.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Achieved team goals through formalized training plans, coaching and performance management.
- Provided documentation of processes to comply with regulations and company policies.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
- Created and implemented aggressive action plan to address pressing cost control needs.
- Identified new product opportunities and target customers.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
District Manager
Shoe Show, Inc.
Concord, NC
10.2006 - 11.2020
- Directed work of efficient team maintaining accurate sales, inventory and operations.
- Supervised 14 locations to enforce high-quality standards of operation.
- Built positive and productive relationships with store and field leadership.
- Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.
- Drove sales for 14 stores in district, generating $20 Million in annual volume.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
Skills
- Recruitment and Hiring
- Team Building
- Customer Service
- Focus and Follow-Through
- Operations
Timeline
Regional Director of Operations
Shoe Show, Inc.
11.2020 - Current
District Manager
Shoe Show, Inc.
10.2006 - 11.2020