Shannon Johnson
Norfolk,VA
Summary
Hardworking and passionate restaurant professional with years of experience and expertise in overall restaurant operations management, special events, staff development and training, recruitment and all restaurant financials. Service focused attitude dedicated to delivering positive customer loyalty and repeat business. Seeking a full-time position that offers professional challenges and growth.
Overview
20
20
years of professional experience
Work History
General Manager
M&M Hospitality Group
01.2023 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Carefully interviewed, selected, trained, and supervised staff.
- Set clear expectations and created positive working environment for employees.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
General Manager
No Frill Bar & Grill
06.2021 - 12.2022
- Carefully interviewed, selected, trained and supervised staff.
- Set-up new staff scheduling system and effectively managed staff schedule for 50 plus team members on bi-weekly basis.
- Set clear expectations and created positive working environment for employees including personally assisting them with workload as needed.
- Promoted positive atmosphere and went above and beyond to guarantee every customer received exceptional food and service at all times and increase sales.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Effectively managed payroll and timekeeping, overtime control, paperwork for new hires and terminations, staff certification records, product invoices and business permits and licenses.
- Continuously evaluated business operations to effectively align workflows for optimal staffing and customer satisfaction.
- Correctly calculated inventory and ordered supplies to maintain appropriate cost of goods while minimizing lack of on hand products.
- Reconciled all payment transactions to maintain accurate financial records for bookkeeper.
- Prepared for and executed new menu implementations, price updates and policy changes by working directly with chef and kitchen manager.
- Regularly performed expeditor duties to assure proper portions, plating and timely products for guests.
- Performed any jobs necessary to ensure smooth execution of shift.
Account Manager
Clyde's Restaurant Group
02.2018 - 05.2021
- Managed accurate and timely processing of over 275,000 invoices per month across 12 restaurant locations using combination of checks, ACH payments and EFT transfers and invoice management software.
- Built strong relationships with vendors to enhance cost offerings and accomplish highly favored customer status.
- Closely monitored accounts to post timely payments and resolve billing discrepancies.
- Partnered with finance team to complete month-end accruals and account reconciliations.
- Maintained up to date location permits and licenses for 12 restaurant locations.
- Managed two multi-million-dollar locations as their Account Manager in addition to daily Accounts Payable responsibilities.
- Performed monthly financial reconciliations including cash accounts, Taxes, delivery services, F/L/B/W inventories, gift card and credit cards accounts, catering accounts and final monthly P&L's while working closely with bookkeeper, General Manager and Executive Chef.
- Created yearly restaurant budgets based on historical data and forward predictions with General Manager, Executive Chef and corporate financial team.
- Input all relevant transactions and account journal entries within company accounting system, Microsoft Great Plains.
- Maintained and distributed departmental balanced score card information to highlight staff productivity, invoice processing workflow and cost allocations.
Tasting Room Manager
Ono Brewing Company
09.2017 - 01.2021
- Taught proper tasting techniques to both brewery employees and guests.
- Trained new employees on proper protocols and customer service standards and increase customer loyalty.
- Guided 15 team members to maintain high productivity and performance metrics increasing sales and establishing customer loyalty.
- Promoted positive customer experience through day-to-day supervision and management of brewery facility.
- Performed day-to-day management of operations to assist owners and brewers.
- Assisted with preparations, set-up and execution of private events, brewery events and yearly anniversary party.
Bookkeeper
Clyde's Of Reston
05.2006 - 02.2018
- Completed all onboarding paperwork for new hires and organized all employee files and records.
- Completed payroll for almost 400 employees and maintained detailed records of procedures. Also, trained 6 other company bookkeepers to effectively process payroll at their own locations.
- Trained all new company bookkeepers hired within the company in all aspects of the job.
- Completed daily audits of bar cash drawers and server cashout reports. Addressed discrepancies with management and resolved. Maintained and balanced all cash on hand.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Organized and balanced month-end, quarterly and year-end processes.
- Worked closely with General Manager, Executive Chef and management team on day-to-day processes and needs including filling in as floor manager as needed.
- Assisted in planning, preparation and execution of many on-site company events and festivals.
Server/Assistant Manager
Clyde's Of Reston
01.2004 - 05.2006
- Cultivated warm relationships with regular customers.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Became company staff trainer known as "To Gun" within first 3 months of employment.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Enhanced business productivity by training many servers on company best practices and protocols.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Effectively completed all required shift side work and as Top-Gun held others accountable with management.
- Became asset to management and filled in as floor manager as needed.
- Promoted to Bookkeeper in May 2006.
Education
Associate of Arts - Culinary Arts
Johnson & Wales University
Norfolk, Virginia1994
High School Diploma -
Woodrow Wilson High School
Portsmouth, VA06.1989
Skills
- Microsoft Office Suite
- Restaurant Operations
- Hospitality Management
- Employee Performance Evaluations
- Staffing and Sales Reporting
- Monitoring Food Preparation
- Analyzing Finances and Inventory
- Payroll Administration
- POS Terminal Operations
- Guest Satisfaction
- Teamwork and Collaboration
Timeline
General Manager
M&M Hospitality Group
01.2023 - Current
General Manager
No Frill Bar & Grill
06.2021 - 12.2022
Account Manager
Clyde's Restaurant Group
02.2018 - 05.2021
Tasting Room Manager
Ono Brewing Company
09.2017 - 01.2021
Bookkeeper
Clyde's Of Reston
05.2006 - 02.2018
Server/Assistant Manager
Clyde's Of Reston
01.2004 - 05.2006
Associate of Arts - Culinary Arts
Johnson & Wales University
High School Diploma -
Woodrow Wilson High School
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