Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon johnson

Mount Vernon,WA

Summary

Accomplished Processing Clerk with 2 years' experience in the Member service center. Gifted at prioritizing multiple tasks to complete required duties while providing excellent customer service. Professional and detail-oriented with emphasis on keeping confidential information private. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level shop card position. Ready to help team achieve company goals.

Overview

13
13
years of professional experience

Work History

Costco Processing Clerk

Costco
03.2021 - Current
  • Typed 40wpm, allowing for fast and accurate data entry
  • Answered calls and helped members with questions about their membership
  • Gave refunds for membership
  • Helped with online verification and password resets
  • Helped team members with questions regarding MSC protocols.

Certified Nursing Assistant

Arlington Health And Rehabilitation
11.2019 - 03.2021
  • Supported ambulation and physical therapy needs by conducting planned exercise routines
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment
  • Cared for clients with diagnoses such as diabetes, Parkinson's disease and muscular dystrophy
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs
  • Checked patient vitals such as temperature, blood pressure, pulse and respiration
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients
  • Helped patients complete range of motion exercises to prevent loss of function during care
  • Documented patient information and care activities in electronic health record
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls
  • Upheld infection control and prevention policies across different patient-facing areas
  • Helped patients with self-feeding and assisted feeding, based on individual needs
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.

Elderly Caregiver

Mountain Glen Assisted Living
01.2018 - 11.2019
  • Offered companionship and kindness to elderly patients
  • Transported individuals to events and activities, medical appointments, and shopping trips
  • Entertained, conversed, and read aloud to keep patients mentally alert
  • Assisted disabled clients to support independence and well-being
  • Assisted clients with daily living needs to maintain self-esteem and general wellness
  • Monitored client vital signs, and tracked behaviors to keep healthcare supervisor well-informed
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels
  • Maintained clean, safe, and well-organized patient environment
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.

Waitress

Pizza Hut
10.2016 - 01.2017
  • Greeted new customers, discussed specials, and took drink orders
  • Used cash registers and credit card machines to cash out customers
  • Bussed and reset tables to keep dining room and work areas clean
  • Remained calm and poised when dealing with difficult customers or during busy shifts
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
  • Kept server areas clean and stocked to increase efficiency while working tables
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
  • Folded napkins and prepared silverware sets to provide adequate supply for host station
  • Provided recommendations on menu items and upsold food and drinks to increase sales
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant
  • Answered customers' questions, recommended items, and recorded order information
  • Processed orders and sent to kitchen employees for preparation
  • Inspected dishes and utensils for cleanliness
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior
  • Checked guests' identification before serving alcoholic beverages
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
  • Increased sales significantly by upselling higher-end products to customers
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Cashier

Walmart
08.2015 - 10.2016
  • Welcomed customers and helped determine their needs
  • Greeted customers entering store and responded promptly to customer needs
  • Worked closely with shift manager to solve problems and handle customer concerns
  • Restocked and organized merchandise in front lanes
  • Helped customers complete purchases, locate items
  • Answered questions about store policies and addressed customer concerns
  • Worked flexible schedule and extra shifts to meet business needs
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
  • Stocked, tagged and displayed merchandise as required
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy
  • Checked personal identifications during alcohol and tobacco sales
  • Monitored self-checkout systems and provided help in resolving complex problems
  • Handled cash with high accuracy and took care to check bills for fraud.

Certified Nursing Assistant

Regency Care Center
01.2013 - 04.2013
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms
  • Supported ambulation and physical therapy needs by conducting planned exercise routines
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients
  • Helped patients complete range of motion exercises to prevent loss of function during care
  • Documented patient information and care activities in electronic health record
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls
  • Upheld infection control and prevention policies across different patient-facing areas
  • Helped patients with self-feeding and assisted feeding, based on individual needs
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction
  • Transported patients between rooms and appointments or testing locations
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals
  • Responded to patient requests for supplies and personal comfort items such as extra blankets
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.

Elderly Caregiver

Spring Creek Assisted Living
01.2012 - 01.2013
  • Offered companionship and kindness to elderly patients
  • Transported individuals to events and activities, medical appointments, and shopping trips
  • Entertained, conversed, and read aloud to keep patients mentally alert
  • Assisted disabled clients to support independence and well-being
  • Assisted clients with daily living needs to maintain self-esteem and general wellness
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels
  • Provided safe mobility support to help patients move around personal and public spaces
  • Maintained clean, safe, and well-organized patient environment
  • Assisted clients with physical therapy exercises to maintain and improve strength, flexibility and balance
  • Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel
  • Documented daily activities and changes in client condition to enable tracking history and maintain accurate records
  • Recorded status and duties completed in logbooks for management
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities
  • Provided compassionate and patient-focused care to cultivate well-being
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information
  • Assisted with daily living activities, running errands, and household chores.

Medication Technician

Olympic Assisted Living
07.2011 - 07.2012
  • Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels
  • Reviewed patient progress to document effects of any prescribed medication
  • Explained treatment procedures, medications, and diets to inform patient and patient's family of care and progress
  • Interacted with patients and monitored vital signs during time of admission to report details to registered nurse
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
  • Reordered medication to maintain adequate supply
  • Administered psychotropic medications and anxiety education to patients to provide mental health care
  • Identified and reported medication errors to avoid distributing wrong medication to patients
  • Monitored patient responses to medication to report adverse reactions quickly
  • Assisted in maintaining conducive environment for residents by adhering to infection control policies
  • Monitored medication storage area to maintain medication security and control
  • Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers
  • Turned and repositioned patients to prevent bedsores
  • Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages
  • Reviewed medication orders for accuracy and completeness before administering medication
  • Counted and recorded medication inventory routinely to maintain medication security and control
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals
  • Responded to patient requests for supplies and personal comfort items such as extra blankets
  • Followed directions of licensed nurses to administer medications and treatments
  • Helped patients complete range of motion exercises to prevent loss of function during care
  • Upheld infection control and prevention policies across different patient-facing areas.

Education

High School Diploma -

Mariner High School
Everett, WA

Skills

  • Phone Answering
  • Database Research
  • Teamwork Skills
  • Report Preparation
  • Reading Comprehension
  • Timely Processing
  • Office Equipment
  • Multi-Tasking and Prioritization
  • Active Listening
  • Secure Data Practices
  • Form Preparation
  • 10-Key Touch

Timeline

Costco Processing Clerk

Costco
03.2021 - Current

Certified Nursing Assistant

Arlington Health And Rehabilitation
11.2019 - 03.2021

Elderly Caregiver

Mountain Glen Assisted Living
01.2018 - 11.2019

Waitress

Pizza Hut
10.2016 - 01.2017

Cashier

Walmart
08.2015 - 10.2016

Certified Nursing Assistant

Regency Care Center
01.2013 - 04.2013

Elderly Caregiver

Spring Creek Assisted Living
01.2012 - 01.2013

Medication Technician

Olympic Assisted Living
07.2011 - 07.2012

High School Diploma -

Mariner High School

Similar Profiles

CREATE PROFILE
Shannon johnson