Shannon Johnson

My career began at Medi-Weight loss as a Medical Assistant. Over the past 10 years I was promoted to Front desk coordinator, Insurance Specialist, Assistant Practice Manager, to Practice Manger.

• Create staffing schedule for multiple clinics to ensure adequate coverage to maintain staffing to patient ratio
• Conduct monthly staff meetings to ensure staff is fully aware of responsibilities, clinic updates, new promotions, and staffing updates
• Encourage outstanding patient care by maintaining excellent environment for patients and staff
• Monitor patient and insurance A/R
• Audit all insurance coding
• Verification of insurance benefits for all patients
• Work daily with Billing company to review claims and remittances
• Credential providers with in-network insurance carriers
• Personally handle any patient concerns to ensure 100% satisfaction
• Maintain compliance for OSHA and HIPPA regulations throughout clinic
• Review P&L to monitor expenses to maximize clinic profitability
• Work with owner to create new opportunities to better patient care, environment of clinics, and knowledge of providers
• Review, update and process payroll for 5 clinics with 125 employees
• Developed policies and procedures for effective practice management
• Supervised team of 15 office personnel
• Developed close working relationships with front office and back office staff
• Boosted staff morale by offering constructive feedback and specific direction
• Provided outstanding support to entire staff which helped improve process flow and boosted efficiency
• Consulted with healthcare professionals on business decisions
• Assessed processes and procedures, complying with OSHA, and HIPAA regulations
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees

• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
• Crafted special drink and cocktail menu items for seasonal offerings.
• Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.