Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Shannon Johnson

Harrison,AR

Summary

Well organized with an excellent work ethic. Accomplished Revenue Agent with FedEx Services, adept in Microsoft Office, Excel and invoice processing. Prior experience as Administrative Assistant, with more than 16 year's experience.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Revenue Agent / Global Invoicing

FedEx Services
05.2014 - Current
  • Locate and Apply payment's to close invoices via EDI and Cash Application program
  • Identify and resolve billing issues
  • Analyzed data from multiple sources to identify discrepancies in payer accounts
  • Prepare spread sheets for aging report's
  • Work closely with account rep's to solve Customer disputes
  • Communicate with customer's via Salesforce



Administrative Assistant

ENTERGY CORPORATION
05.2008 - 05.2014
  • Effectively communicate via phone with customers regarding specific job information
  • Type and process Right of Way Agreements and contracts
  • File Right of Way agreements with Circuit Clerks for counties, Baxter, Boone, Marion, Newton, Carroll and Searcy
  • Mail - Collection, sorting and delivery
  • Planned meetings and prepared conference rooms
  • Process incoming purchase orders
  • Maintained the front desk and reception area in a neat and organized fashion.

Education

High School Diploma - General Education

Valley Springs High School
Harrison, AR
05.1989

Skills

  • Microsoft Office
  • Microsoft Excel
  • Invoice processing
  • Meticulous attention to detail
  • Self directed
  • Strong problem solver
  • Excellent communication skills
  • Flexible
  • Team player

Certification

Excel Certification

Timeline

Revenue Agent / Global Invoicing

FedEx Services
05.2014 - Current

Administrative Assistant

ENTERGY CORPORATION
05.2008 - 05.2014

High School Diploma - General Education

Valley Springs High School

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Shannon Johnson