Shannon Johnson
St. Louis,Missouri
Summary
Results driven and forward-thinking Assistant Vice-President with solid record of accomplishments in financial industry over stellar 20+ year career. Drive efficient, service-oriented operations to support organizational growth and development. Collaborate and forward-thinking with excellent policy implementation, strategic planning, and problem-solving abilities. Proficient in engaging stakeholders to build consensus and promote needed change.
Overview
21
21
years of professional experience
Work History
Assistance Vice-President AML
Citibank
08.2003 - Current
- Manage onshore & Off-shore KYC teams and oversee KYC/AML program for the onboarding/re-onboarding and reassessment process for all customers
- Plan work and liaise with Global KYC team leads, IT leads, change management teams, and vendor for implementation of a new client life cycle management tool within the organization
- Liaise with Chief compliance Officer to review KYC/AML Procedures and controls to identify and mitigate AML risks and threats through bribery and corruption, sanctions regulations and risk to the firm
- Foster and champion, a high-performance culture empowering employees to achieve corporate and individual performance goals in a team-oriented work environment
- Help team conduct enhanced due diligence reviews and investigations of high-risk clients as well as sanctions list and PEP screening for all clients
- Manage the personal development, performance and daily activities of KYC branch escalation and VIP team
- Provide scheduling support and coordinate with another departments
- Train employees on the account opening and maintenance process, as well as provide recommendation actions to adequately mitigate any associated risks to senior management.
Quality Control Senior Analyst (AML)
Citibank
- Perform 2nd level review of “Know Your Customer” information for Corporations, Non-governmental Organizations, and Trust accounts in support of complex Periodic Review processes for Citibank’s Enhanced Due Diligence program for junior level analysts
- Summarize findings and present in a clear concise manner to peers, direct and senior level management while assisting management with escalating potential risks for regulatory findings
- Analyze, Review, and Recommend procedure changes to improve quality assurance of “KYC” accounts.
Operational Risk Analyst (AML)
Citibank
- Conduct analytical research and investigations with emphasis on background checks/intelligence/internet research/transactional analysis to ascertain client’s risk rating.
CHE Loss Mitigation Prospector
- A call center position executing the mortgage loan process: including application, underwriting, compliance, modifications, and liquidation in efforts to reduce foreclosure percentages.
CHE Collections-CMI Collections
- Management and modification of default loan cases through effective communication between borrowers, investors, insurers, subordinate lien holders, real estate agents, and attorneys.
VIP Customer Service Escalations Representative
- Successfully perform in-depth, comprehensive analysis of client escalations of high revenue accounts valued up to 1 million per account; including conducting detailed research, reviewing, and finalizing responses escalated mortgage servicing issues.
Education
Bachelor of Science, Business Administration -
Lindenwood University
St. Charles, MO06.2017
Skills
- AML Rules and regulations
- Compliance reviews
- Time management
- Project coordination & Process Improvements
- Cost analysis and savings
- Training and mentoring
- Performance monitoring and evaluation
- Leadership and Initiative
- Adaptability
- Staffing and recruiting
Timeline
Assistance Vice-President AML
Citibank
08.2003 - Current
Quality Control Senior Analyst (AML)
Citibank
Operational Risk Analyst (AML)
Citibank
CHE Loss Mitigation Prospector
CHE Collections-CMI Collections
VIP Customer Service Escalations Representative
Bachelor of Science, Business Administration -
Lindenwood University