Shannon Johnson

Oversaw and expanded strategic partnerships at Iris Telehealth, driving revenue growth through tailored solutions.

• Managed partnership success by optimizing contract renewals and maximizing annual account growth metrics.
• Delivered exceptional customer service to maintain high satisfaction levels among partner contacts.
• Deepened trust-based relationships with health system executives through effective communication and strong connections.
• Collaborated with health system leaders to assess organizational needs and develop customized strategies.
• Partnered with internal teams to design and sell bespoke solutions for large-scale implementations.
• Initiated and expanded program development efforts with existing partners for system-wide deployments.
• Led sales meetings and delivered persuasive presentations to key stakeholders, demonstrating industry expertise.

Developed strategic relationships with clinical partners to identify growth opportunities.

Quarterbacked clinical placement process post-signature to ensure seamless transitions.

Communicated tasks effectively with internal teams and clients to maintain alignment.

• Provided leadership in clinical partner planning and engagement initiatives.
• Utilized Salesforce daily to track account progress and expectations.
• Conducted regular business reviews to monitor revenue growth and execution of business plans.
• Consulted prospective clients on establishing financially sustainable programs aligned with Iris standards.
• Nurtured client relationships with key decision makers throughout partner lifecycle.

• Company Overview: Headquarters: Phoenix, AZ (officed remotely in Overland Park, KS)
• Successfully supported a +7M portfolio of 10 high growth accounts (5 Fortune 500) across 41 different locations in the US
• Expanded contract values in 75% of book of business
• Proactively led the projection and growth planning process with action-oriented strategies to achieve business objectives
• Identify and develop strong relationships with decision makers to gain buy in and position as a valued, strategic partner
• Identify client objectives and seek to drive new revenue streams that broaden the partnership and expand footprint
• Client retention rate of 100% year over year, increased annual contract value on average 5-10%, and received positive promoter scores as indicated on annual NPS
• Daily use of CRM to manage client contacts, account information, and growth opportunities
• Headquarters: Phoenix, AZ (officed remotely in Overland Park, KS)

• Company Overview: Headquarters: Phoenix, AZ (officed remotely in Overland Park, KS)
• Account ownership of 5.7M portfolio focused on overall strategy and vision for 9 clients across total 19 locations
• Supported all contract activity; including negotiations, reporting, and growth opportunities resulting in a 90% client retention rate and 98% client satisfaction rating as measured by annual satisfaction survey
• Key point of contact for all client stakeholders, forging strong relationships deep into client accounts
• Successfully launched 3 new client locations while handling large scale communications between multiple stakeholders
• Headquarters: Phoenix, AZ (officed remotely in Overland Park, KS)

• Company Overview: Kansas City Business Office, Overland Park, KS
• Utilize consultative approach while building relationships with current and prospective clients to grow revenues
• Conduct and handle inbound/outbound prospecting calls and emails
• Support the RFP process by providing strategic vision to win business and create content to support requests
• Create marketing and promotional materials to support new business
• Develop and conduct sales presentations for prospecting and existing clients
• Analyze target markets and clients
• Cultivate SWOT analysis
• Engage in new and existing client development activities: Successfully project manage start up and transition facilities (design, layout, operational and staffing recommendations, and day to day ops)
• Mobilize internal resources as needed and serve as a key point of contact during this instrumental period
• Assist and ensure a high level of service delivery on services sold
• Proficient use of CRM to manage all business development activities
• Kansas City Business Office, Overland Park, KS

• Company Overview: Sprint Fitness Center, Overland Park, KS
• Recruit and retain top talent
• Drive membership revenues to support yearly objectives
• Develop, plan, implement and evaluate client driven programs
• Establish and sustain strong customer relations with a diverse population
• Chair outreach events including contacting vendors, soliciting donations, supervise team and event management
• Devise and manage scheduling of daily operations
• Creatively work within pre-established budgets while upholding customer expectations
• Identify cost efficiencies and apply savings towards overall budget spend
• Sprint Fitness Center, Overland Park, KS

• Company Overview: Sprint Fitness Center, Overland Park, KS
• Sprint Fitness Center, Overland Park, KS

• Company Overview: Sprint Fitness Center, Overland Park, KS
• Sprint Fitness Center, Overland Park, KS