Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Phi Theta Kappa
Timeline
Hi, I’m

Shannon Johnson

Birmingham,AL

Summary

I have experience in customer service, call center, caregiving, courier, management, server, and open to earn new experience in more fields. Authorized to work in the US for any employer

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

15
years of professional experience
1
Certification

Work History

Spark Driver

Delivery Driver
03.2023 - Current

Job overview

  • Operated delivery vehicle efficiently to ensure timely and accurate deliveries.
  • Maintained detailed records of deliveries, enhancing accountability and accuracy.
  • Adhered to all safety protocols and traffic regulations during operations.
  • Communicated effectively with customers to confirm delivery details and address inquiries.
  • Delivered packages to customer doorsteps and business offices.

Courier Express

Courier/Delivery Driver
07.2020 - 03.2023

Job overview

  • I pick up and deliver various packages to various locations. I use my customer service skills efficiently, I maintain my professionalism at all times, and I get all my pick ups and deliveries done in a timely manner.

The Birmingham News

Service Assistant
01.2011 - 06.2020

Job overview

  • Responsibilities
  • Train new employees, ensure carriers are issued the correct amount of papers needed for delivery, make sure customers receives their paper on time, fill in for carriers when they aren't present and ensure the best customer service experience.
  • Accomplishments
  • I was promoted from a carrier to a Service Assistant.
  • Skills Used
  • Excellent customer service, multitasking, training new employees, and time management.

Education

Strayer University
Birmingham, AL

Associate of Arts from Business
09-2017

University Overview

Lawson State Community College
Birmingham, AL

Associate of Science from Nursing
12-2025

University Overview

Skills

  • English
  • Writing skills
  • Microsoft Excel
  • Editing
  • Van driver
  • Box truck
  • Dementia care
  • Phone customer support
  • Truck driving
  • Assisted living
  • Catering
  • Microsoft Outlook
  • Administrative Experience
  • Data entry
  • Cooking
  • Research
  • Home Care
  • Tractor-trailer
  • Microsoft Office
  • Analysis skills
  • Driving
  • Customer service
  • Leadership
  • Computer skills
  • Nursing home experience
  • Serving
  • Order entry
  • Courier
  • Proofreading
  • Cash handling
  • Patient observation
  • Laundry
  • Microsoft Word
  • Multi-line phone systems
  • Phone etiquette
  • Technical support
  • Hoyer lift
  • Data Entry
  • Basic math
  • Senior Care
  • Delivery Driver Experience
  • Sales
  • Time Management
  • Communication skills
  • Organizational skills
  • Cleaning Experience
  • Data collection
  • Office Management
  • Meal Preparation
  • Documentation review
  • Training & development
  • Restaurant experience
  • Operating systems
  • Caregiving
  • Personal Assistant Experience
  • Commercial driving
  • Cashiering
  • Attention to detail
  • Valid Driver's license
  • Positive attitude
  • Time management
  • Decision-making
  • Verbal and written communication
  • Staff management
  • Business development

Accomplishments

Accomplishments
  • Maintained consistent and on-time delivery record with 100% of all orders arriving on time or ahead of schedule.
  • Supervised team of 15 staff members.

Certification

  • Driver's License
  • Non-CDL Class C

Phi Theta Kappa

Phi Theta Kappa

As a Cum Laude graduate with a 3.63 grade point average, I was accepted into Phi Theta Kappa.

Timeline

Delivery Driver
Spark Driver
03.2023 - Current
Courier/Delivery Driver
Courier Express
07.2020 - 03.2023
Service Assistant
The Birmingham News
01.2011 - 06.2020
Strayer University
Associate of Arts from Business
Lawson State Community College
Associate of Science from Nursing
Shannon Johnson