Shannon Johnson
Breezy Point,MN
Summary
Established professional, combining progressive and comprehensive management with public relations expertise - Adept at operational streamlining, process improvement, process management, and strategic campaign development - Demonstrated expertise as a high-energy, engaging manager and relations specialist, developing impactful initiatives that attract associates/ customers, while fostering long-term relations - Develops, implements and sustains organizational structure, systems and training Consistently demonstrates cross-functional expertise by increasing sales, managing inventory, permits and licenses, maintaining sensitive business information while coordinating business operations - Tactful, customer-centric representative with a track record of exceeding goals and quotas while promoting a positive customer experience and brand reputation
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Executive Team Lead Specialty Sales/ Presentation
Target
01.2022 - Current
- Implemented targeted sales strategies for beauty, tech, apparel, home, and seasonal departments, optimizing product visibility and customer engagement.
- Oversaw presentation team operations to maintain high standards for store sets and timely implementation of pricing adjustments.
- Oversaw development and training programs for all teams within designated areas. Coordinated cross-training efforts to promote collaboration and resource sharing. Fostered a culture of continuous learning and skill enhancement across teams.
- Implemented strategies to identify and nurture leadership potential within teams.
- Facilitated programs and activities that significantly boosted team morale and elevated job satisfaction levels among staff.
- Drove process improvements that led to increased efficiency in daily operations while maintaining high-quality output from all team members.
- Led operational strategies to enhance team performance and achieve sales goals.
- Collaborated with cross-functional teams to drive promotional initiatives and enhance customer experience.
- Supported leadership by creating schedules to accommodate customers and team members.
Boutique General Manager
leela lavender
01.2019 - 01.2022
- Managed store operations with a focus on maximizing profitability and efficiency.
- Cultivated a supportive environment for store team development. Led professional training initiatives to nurture talent and prepare future business leaders. Fostered a culture of continuous improvement and leadership growth.
- Drove sustainable business growth through effective leadership of operational strategy and comprehensive long-range planning.
- Facilitated development of new tools to enhance organizational communication and ensure consistency.
- Directed budget management and resource allocation to enhance financial performance.
- Developed and delivered comprehensive training initiatives aimed at improving employee performance and service quality.
- Engaged with department leaders to identify and implement strategies for process improvement and operational efficiency.
Assistant Community Manager
IRET-Park Place Apartments
01.2017 - 01.2019
- Oversaw the organization of tenant maintenance and vendor documentation. Managed work order logs and traffic reports to enhance operational efficiency. Coordinated inventory tracking of personal property, permits, licenses, and essential property records.
- Oversaw management of 500+ unit property and grounds operations.
- Assumed responsibility for managing over 200 property work orders, streamlining processes to maintain fewer than twenty outstanding orders with a 48-hour turnaround time.
- Oversaw procurement processes for property, ensuring timely ordering of supplies and accurate invoice approvals to support operational efficiency.
- Coordinated resident engagement activities to enhance community involvement and satisfaction.
- Supported property management team in maintaining accurate financial records and budget tracking.
- Implemented communication strategies to address resident inquiries and concerns effectively.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Received and processed resident payments, and updated system accounts with latest information.
- Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
Leasing Specialist
MGM Properties: North Village
01.2016 - 01.2017
- Achieved leasing goals, maintaining property occupancy 96% or higher
- Show and lease apartment to prospective residents
- Oversee new lease and renewal process
- Built relationships to ensure strong resident retention
General Manager
Old Navy, GAP INC
01.2010 - 01.2016
- Oversee daily operations, ensuring seamless execution of store functions and customer service excellence.
- Mentor and train staff, fostering a collaborative environment that drives employee engagement and retention.
- Analyze sales data to identify trends and inform inventory management decisions for optimal stock levels.
- Drive promotional strategies that align with market trends, boosting brand visibility and customer acquisition efforts.
- Streamline processes to reduce costs while improving service delivery across all departments.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
General Manager
Ulta Beauty
04.2010 - 11.2010
- Directed management of construction timelines while overseeing recruitment and training of new staff. Cultivated and sustained strategic partnerships with third-party vendors. Acknowledged as a leading contributor in the launch of new products. Recruited talent to facilitate the establishment of a new location.
- Develop and implement strategic initiatives to enhance team performance and operational efficiency.
Wine Sales Representative - Outstate
Griggs Cooper
01.2007 - 01.2010
- Built and maintained relationships with accounts and vendors - Planned sales call to meet company goals while fulfilling needs of accounts - Participated in tastings to build community relationships and product recognition
General Manager
Bath & Body Works
01.2002 - 01.2007
- Built bottom line sales from $1.2 million to $3.5 million in three years - Led or assisted in three remodels including own store - Trained 10 new leaders for the district - Achieved “Top 50” recognition twice(FLC)
Assistant General Manager
Applebee’s Grill & Bar
01.1994 - 01.2002
- Relocated six times in eight years to build sales through strong FOH service - Created program to build GCA over $2 in 45 days - Controlled costs via par lists and planning - Ran four remodels and one new construction utilizing punch-lists and contractor/scope management
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- Process improvements
- Training and coaching
- Training and development
Certification
DEA Jones Sales, Situational Leadership - EQ Training
Timeline
Executive Team Lead Specialty Sales/ Presentation
Target
01.2022 - Current
Boutique General Manager
leela lavender
01.2019 - 01.2022
Assistant Community Manager
IRET-Park Place Apartments
01.2017 - 01.2019
Leasing Specialist
MGM Properties: North Village
01.2016 - 01.2017
General Manager
Ulta Beauty
04.2010 - 11.2010
General Manager
Old Navy, GAP INC
01.2010 - 01.2016
Wine Sales Representative - Outstate
Griggs Cooper
01.2007 - 01.2010
General Manager
Bath & Body Works
01.2002 - 01.2007
Assistant General Manager
Applebee’s Grill & Bar
01.1994 - 01.2002