Shannon Johnston
La Plata,MD
Summary
With a proven track record at Medstar Shah/Metropolitan Vascular Institute, I excel in surgical scheduling and patient coordination, enhancing team efficiency and patient care. My expertise in healthcare documentation and strong communication skills have significantly improved surgical outcomes. Achieved seamless surgical operations by optimizing resources and fostering collaborative environments.
Overview
20
20
years of professional experience
Work History
Front Desk/Surgical Coordinator
Medstar Shah/Metropolitan Vascular Institute
07.2023 - Current
- Coordinated surgical schedules, ensuring seamless operations and patient care.
- Improved surgical team collaboration by organizing pre-operative meetings.
- Managed patient files and medical records to maintain high standards of confidentiality.
- Scheduled surgeries for optimizing operating room usage and reducing patient wait times.
- Facilitated communication between surgical staff and patients, enhancing overall experience.
- Ensured accurate documentation of surgical procedures, supporting hospital compliance standards.
- Enhanced efficiency with precise coordination of surgical equipment and supplies.
- Streamlined communication channels to improve information flow among surgical teams.
- Prepared surgical documentation for facilitating efficient billing processes.
- Coordinated pre-operative assessments to ensure readiness of patients for surgery.
- Assisted in surgical procedure planning to optimize resource allocation and time management.
- Maintained surgical inventory, ensuring necessary supplies were available at all times.
- Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Received and routed laboratory results to correct clinical staff members.
Administrative Assistant
Medstar Medical Group
05.2005 - 07.2023
- Coordinated surgical schedules to optimize operating room utilization and reduce patient wait times.
- Organized pre-operative documentation for ensuring patient safety and compliance with medical standards.
- Facilitated communication between surgical teams and patients, enhancing overall care experience.
- Managed inventory supplies for ensuring surgical procedures were adequately prepared.
- Improved surgical scheduling by implementing efficient workflow processes.
- Communicated with patients to provide necessary information regarding their surgical procedures.
- Served as a trusted resource for patients and families during emotionally challenging times, providing compassionate support and guidance throughout the surgical journey.
- Worked closely with operating room staff to ensure proper setup and sterilization of instruments prior to each case.
- Streamlined patient check-in process for surgical appointments, reducing wait times and increasing satisfaction.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of surgical coordination.
- Collaborated with multidisciplinary care teams to develop comprehensive perioperative plans tailored to individual patient needs and preferences.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Checked patients in and out and collected payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Performed various administrative tasks by filing, copying and faxing documents.
- Assisted with medical coding and billing tasks.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Prepared and processed patient referrals and transfer requests.
- Registered and verified patient records before triage with most up-to-date information.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Processed medical insurance claims and payments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Education
High School Diploma -
Duval High School
Lanham, MD06-1999
Skills
- Surgical scheduling
- Patient coordination
- Medical terminology
- Procedure preparation
- Appointment management
- Healthcare documentation
- Communication skills
- Surgical team coordination
Timeline
Front Desk/Surgical Coordinator
Medstar Shah/Metropolitan Vascular Institute
07.2023 - Current
Administrative Assistant
Medstar Medical Group
05.2005 - 07.2023
High School Diploma -
Duval High School
Similar Profiles
Nekeisha ThomasNekeisha Thomas
Certified Medical Assistant at Medstar ShahCertified Medical Assistant at Medstar Shah
Shivani MarshallShivani Marshall
Human Resource Manager at MedStar Shah MSOHuman Resource Manager at MedStar Shah MSO
Morgan HowellMorgan Howell
Medical Assistant at MedStar Shah Medical GroupMedical Assistant at MedStar Shah Medical Group