Shannon Jones
Ladson,SC
Summary
Collaborative leader dedicated to fostering an engaged and empowering work culture through effective teamwork. Proven expertise in cultivating relationships with diverse stakeholders in dynamic, fast-paced settings. A problem-solver committed to optimizing operational efficiency and cost reduction, contributing to overall company success through sound judgment. Highly dependable, ethical, and reliable support specialist and leader, with advanced organizational, technical, and business acumen. Known for effective collaboration with cross-functional teams to ensure operational and service excellence. Passionate about delivering exceptional customer satisfaction through high-quality service and support. Proficient in customer service best practices and strategies.
Overview
25
25
years of professional experience
Work History
Office Administrator
Coastline Pool Services 843-607-4229
01.2021 - 10.2023
- Interacted with customers by phone, text, email, or in person to provide information.
- Maintained a professional and caring demeanor when addressing unhappy or angry customers.
- Edited documents to improve the accuracy of language, flow, and readability.
- Recruited, interviewed, hired, and fired employees.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities
- Assisted in the preparation and processing of payroll to facilitate prompt staff payments
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Processed debit and credit card payment
Business Manager
Devil Dog Pools 843-494-4895
10.2020 - Current
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Analyzed and reported key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency, and help the company evolve and grow..
- Developed and maintained relationships with external vendors and suppliers.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing, social media, collections, and customer account operations efficiently.
- Negotiated prices and services with customers and vendors to decrease expenses and increase profit.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Implemented up-selling strategies, encompassing recommendations of accessories and complementary purchases.
- Oversaw daily inbound communications.
- Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.
- Completed permitting, sales appointments, contracting, forms, reports, logs, payment processing, and record keeping.
- Liaised between clients and vendors and maintained effective lines of communication.
- Supported the company by making new hires, managing budgets, scheduling appointments, and organizing itineraries.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Organized, facilitated and participated in community service efforts
Realtor and Closing Coordinator
Highgarden Real Estate 843-338-4054
03.2008 - Current
- Wrote contracts to outline sales and purchases of properties.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Advised and informed prospective clients on current market activities and conditions.
- Completed property walkthrough before completing deals to uphold accuracy in listings and appraisals.
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Negotiated, facilitated, and managed real estate transactions.
- Closed over 3,974 contracts to date.
Residential and Commersial Cleaner
Lighthouse Cleaning/Low Country Clean 843-330-9826
09.1998 - 07.2010
- Trained and mentored all new personnel to maximize the quality of service and performance.
- Managed a staff of up to 9 housekeepers.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Completed schedules, shift reports, and other business documentation.
- Managed laundry sorting, washing, drying, and ironing.
- Coordinated household cleaning service operations and managed client relations.
- Evaluated employee performance and developed improvement plans.
- Provided excellent house cleaning and maid services to clients.
- Collected payment for services rendered and provided the client with billing receipts.
- Responsible for inventory and ordering supplies
Education
GED -
Northside Christian School
North Charleton06.1995
Skills
- Customer Service Management
- Managing Public Relations and Social Media
- Job Bidding
- Inventory Supplies and Ordering
- Recordkeeping and File Management
- Coordinate Schedules
- Financial Records and Processing
- HR Support
- Booking travel
- Project Management
- Strategic planning
Timeline
Office Administrator
Coastline Pool Services 843-607-4229
01.2021 - 10.2023
Business Manager
Devil Dog Pools 843-494-4895
10.2020 - Current
Realtor and Closing Coordinator
Highgarden Real Estate 843-338-4054
03.2008 - Current
Residential and Commersial Cleaner
Lighthouse Cleaning/Low Country Clean 843-330-9826
09.1998 - 07.2010
GED -
Northside Christian School
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