Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Shannon Jones

Shannon Jones

Fort Worth,TX

Summary

I have worked all kinds of jobs. I'm a very quick learner easy to get along with.

I followed the rules.

No job is too big. Or too small. As long as the pay is correct. I'm excited and on board to learn new things and meet new people.

Overview

2
2
years of professional experience

Work History

Inventory Specialist

Workwhile Staffing
12.2023 - 01.2024
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Performed data entry and completed proper paperwork.
  • Completed physical inventory counts each month.
  • Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
  • Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
  • Streamlined warehouse organization for improved efficiency in locating items and fulfilling orders.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.

Customer Service Representative

Wonolo Staffing
09.2022 - 01.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Excellent communication skills, both verbal and written.
  • Paid attention to detail while completing assignments.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.

Picker Packer

Diverse Staffing
09.2022 - 05.2023
  • Scanned packages and boxes and moved to loading dock for shipment.
  • Enhanced order accuracy by carefully picking and packing items per customer specifications.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Checked packing slips and other documentation to appropriately box items requested by clientele.
  • Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
  • Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
  • Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
  • Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.

Merchandiser

Wonolo
06.2023 - 09.2023
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.

Tax Preparer

TAXESBYSAGA
Ft Worth , Texas
01.2023 - Current
  • Passionate about learning and committed to continual improvement.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proven ability to learn quickly and adapt to new situations. Enter important information pertaining to taxes into Ira database.

Education

Diploma -

Dunbar High School
Fort Worth, TX
03.1993

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Call center experience
  • Appointment Scheduling
  • Order Processing
  • Quality Control
  • Live chat support
  • Filing
  • Dispute Resolution
  • Sales expertise
  • Order Fulfillment
  • Key holder experience

Languages

English
Full Professional

Timeline

Inventory Specialist

Workwhile Staffing
12.2023 - 01.2024

Merchandiser

Wonolo
06.2023 - 09.2023

Tax Preparer

TAXESBYSAGA
01.2023 - Current

Customer Service Representative

Wonolo Staffing
09.2022 - 01.2024

Picker Packer

Diverse Staffing
09.2022 - 05.2023

Diploma -

Dunbar High School

Similar Profiles

CREATE PROFILE
Shannon Jones