Shannon Jones
Kountze,TX
Summary
Medical Billing and Coding Specialist with 33 years providing administrative and patient support in hospital and medical office settings. Advanced knowledge of private insurance processes and codes.
- Seasoned Recruiter
- Medical Staffing
- Scheduling / Check in check out
- Payroll
- Medical records
- Collections
- Insurance billing
- Patient data entry
- CPT and ICD-10
- Employee evaluations, scheduling, new hire paperwork and backgrounds
- Hospital contract specialist for hospital and nursing homes
- Health care employee credentialing
- Financial Counselor
- Charity W/O
- A/R / Denials and appeals
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Billing
Southeast Texas Ear, Nose and Throat, LLP.
05.2021 - Current
- Supported medical billing processes by providing accurate coding and documentation, resulting in prompt reimbursement from insurance companies.
- Continuously updated knowledge on industry best practices pertaining to medical billing and collections.
- Reduced errors in medical billing by implementing standardized coding guidelines and best practices.
- Improved accuracy of medical billing by meticulously verifying procedure codes before submitting claims to insurance companies.
Financial Counselor
Centennial Peaks Hospital
- Streamlined counseling processes by implementing efficient record-keeping systems and communication tools.
- Conducted interviews with patients and family members and answered questions regarding insurance benefits.
- Assessed client financial situation and explored background through one-on-one interview process.
- Identified healthcare resources and programs for patients unable to meet financial obligations.
- Implemented crisis intervention strategies when necessary, connecting clients with appropriate emergency resources during times of severe financial hardship.
- Managed caseload effectively, ensuring timely follow-up appointments and communication with clients.
Scheduled patients for imaging and follow-up yearly exams
Diagnostic Health
- Trained new employees on scheduling software and department procedures, promoting consistency across the team.
- Reduced no-show rates by implementing effective reminder systems and proactive rescheduling strategies.
- Streamlined appointment management processes for improved staff productivity and increased patient satisfaction.
- Handled high call volume in a fast-paced environment, prioritizing tasks effectively to meet tight deadlines.
- Provided excellent customer service, addressing patient concerns and answering questions regarding imaging procedures.
- Coordinated insurance authorizations, streamlining the billing process and reducing payment delays for patients and providers.
- Maintained up-to-date knowledge of imaging protocols, facilitating accurate scheduling of various diagnostic tests.
Education
Certification - Medical Secretary
PIMA Medical Institute
Denver, CO01.1992
Skills
- Medical billing experience
- Medical Billing Principles
- Medical Billing Processing
- Medical Billing Software Proficiency
- Medical billing code accuracy
- Understanding of medical terminology
- Medical Office Software
- Medical data entry
- Medical office support
- Billing Statements
- Medical insurance knowledge
Certification
- Certificate for Medical Secretary
- Certified Nursing Assistant (1991 - 2008)
References
- Sam Hozdullick, 720-505-1513
- Bonnie Dannelly, 303-898-8323
- Heidi Daudt, 361-443-3554
Timeline
Medical Billing
Southeast Texas Ear, Nose and Throat, LLP.
05.2021 - Current
Financial Counselor
Centennial Peaks Hospital
Scheduled patients for imaging and follow-up yearly exams
Diagnostic Health
Certification - Medical Secretary
PIMA Medical Institute
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