Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Jones

Memphis,TN

Summary

Adept at enhancing operational efficiency, Leveraged my forklift operation skills and positive attitude at companies like Radail, William-Sonoma, Home Depot & Nike to improve warehouse productivity. Demonstrating a keen eye for detail and a commitment to safety, Significantly contributed to maintaining high customer satisfaction levels through meticulous order accuracy and timely deliveries. A results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance in any field entered. Ready to become a

Professional driver prepared to efficiently transport goods and ensure timely deliveries. Adept in route planning, vehicle maintenance, and customer interaction. Strong focus on team collaboration, adaptability, and achieving reliable results. Known for punctuality, safety awareness, and excellent problem-solving skills.

Overview

12
12
years of professional experience

Work History

Seasonal Delivery Driver

United Parcel Services, UPS
10.2024 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
  • Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
  • Increased route efficiency, enabling more deliveries per shift by meticulously planning and following optimized paths.
  • Strengthened company reputation through polite and friendly interactions with customers during deliveries.
  • Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
  • Supported positive customer experience by resolving delivery issues promptly and effectively.
  • Reduced fuel consumption and costs with strategic planning and execution of delivery routes.
  • Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
  • Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
  • Improved delivery accuracy by diligently checking orders before departure.
  • Achieved record of zero accidents through adherence to traffic laws and safety protocols.
  • Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
  • Enhanced customer trust by providing courteous and professional service during deliveries.
  • Supported operational efficiency by accurately completing delivery paperwork and timely reporting.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Inspected load security and checked for damages.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.

Forklift Operator

Nike
10.2020 - 04.2024
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
  • Collaborated with team members to complete tasks quickly and increase overall productivity.
  • Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.
  • Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
  • Maneuvered forklift safely in congested and confined areas using Skill and Technique.
  • Increased operational flexibility by obtaining certifications for various types of forklifts.
  • Enhanced safety on warehouse floor by conducting daily pre-operation forklift inspections.

Forklift Operator

William-Sonoma
03.2019 - 03.2020
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Maintained optimal inventory levels with precise forklift operation and proper storage techniques.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.

Forklift Operator

Home Depot Warehouse
09.2018 - 02.2019
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Collaborated with team members to complete tasks quickly and increase overall productivity.
  • Enhanced workplace safety by diligently inspecting forklifts before each shift and reporting any issues promptly.
  • Ensured timely delivery of products by accurately picking orders from storage areas.
  • Prevented stock discrepancies by performing routine inventory checks using both manual methods and automated systems.
  • Accurately updating inventory management software.
  • Streamlined inventory management by accurately logging movements of goods.
  • Effectively communicating with warehouse staff.
  • Contributed to warehouse organization by efficiently utilizing storage spaces and aisles.
  • Ensured timely movement of products to designated areas, leading to smoother warehouse operation.
  • Ensured that goods were handled with care, minimizing returns due to damage.
  • Achieved high levels of product security by following best practices in cargo handling.
  • Increased storage efficiency with strategic pallet stacking and goods placement.
  • Drove equipment from one site to complete daily tasks.
  • Notified supervisors of equipment malfunction for production purposes.
  • Performed routine maintenance on equipment by recharging batteries and refueling.

Picker Packer

Radail Warehouse
05.2015 - 04.2018
  • Enhanced order accuracy by carefully picking and packing items per customer specifications.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
  • Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
  • Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
  • Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.
  • Expedited order processing by utilizing a barcode scanner to accurately select items from shelves.
  • Improved efficiency within the team by sharing knowledge of optimal picking routines.
  • Participated in ongoing training programs to stay current on industry best practices for efficient picking and packing processes.
  • Kept work areas neat, clean and free from debris.
  • Followed orders precisely for correct items, sizes and quantities.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.

Work Study Student

Southwest Community College
01.2013 - 04.2015
  • Contributed to a positive work environment by maintaining strong relationships with peers, supervisors, and students.
  • Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
  • Collaborated with staff members to guarantee students received best possible customer service.
  • Collaborated with team members on various tasks, demonstrating adaptability and flexibility in different work situations.
  • Utilized strong time management skills to balance multiple responsibilities effectively while maintaining high-quality results.
  • Greeted incoming office visitors, answered questions, and directed individuals to office locations.
  • Provided administrative support to staff members, improving office efficiency and organization.
  • Supported campus bookstore during peak times, ensuring smooth and efficient customer experience.
  • Assisted in library, streamlining book retrieval and return processes.
  • Maintained cleanliness and organization in common areas, contributing to pleasant campus environment.
  • Provided technical support to students and faculty, resolving issues to maintain computer lab functionality.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Processed incoming and outgoing mail and packages according to established procedures.

Education

Certificate Of Completion - Truck Driving

Tennessee College of Applied Technology
Memphis, TN
09.2024

Associate Of Arts And Sciences - General Studies

Southwest Community College
Memphis, TN
05.2015

Skills

  • Positive Attitude
  • Customer Service
  • Courteous and polite demeanor
  • Teamwork and Collaboration
  • Attention to Detail
  • Time Management
  • Dependable and reliable
  • Punctual and Reliable
  • Problem-Solving
  • Multitasking
  • Time management skills
  • Loading and unloading
  • Heavy Lifting
  • Order picking and processing
  • Quality Assurance
  • Stocking and Inventory
  • Shipping and Packaging
  • Forklift Operation
  • Skilled Forklift Operator
  • Safe Driving
  • Local routes understanding
  • Cargo Handling
  • Route Planning
  • Safe Driver Training
  • Vehicle Inspection
  • Delivery recordkeeping
  • Order Verification
  • Pre-Trip and Post-Trip Inspections
  • Equipment Operation
  • Vehicle Maintenance
  • Defensive Driving
  • Advanced planning
  • Route logs
  • DOT Compliance
  • Mileage Tracking
  • Materials Transport
  • Vehicle inspections
  • Familiarity with DOT regulations
  • Commercial Driving
  • Tractor-Trailer Driving
  • Valid Class A Commercial Driver's License
  • Clean MVR
  • Delivery schedule development
  • Excellent sense of direction
  • Pallet jack and hand truck operation
  • Experienced manual transmission driver
  • Delivery logging
  • Load securing
  • Package scanning
  • Exceptional written and verbal communication skills
  • Local Delivery
  • Clean Driving Record
  • GPS and route planning
  • Route Management
  • Safe Driving Record
  • GPS Navigation
  • Map reading and navigation skills
  • Roads and highways knowledge
  • GPS Operation
  • Vehicle Cleaning and Maintenance
  • Delivery Scheduling
  • Traffic laws knowledge

Timeline

Seasonal Delivery Driver

United Parcel Services, UPS
10.2024 - Current

Forklift Operator

Nike
10.2020 - 04.2024

Forklift Operator

William-Sonoma
03.2019 - 03.2020

Forklift Operator

Home Depot Warehouse
09.2018 - 02.2019

Picker Packer

Radail Warehouse
05.2015 - 04.2018

Work Study Student

Southwest Community College
01.2013 - 04.2015

Certificate Of Completion - Truck Driving

Tennessee College of Applied Technology

Associate Of Arts And Sciences - General Studies

Southwest Community College

Similar Profiles

CREATE PROFILE
Shannon Jones