Shannon Jones
Louisburg,USA
Summary
Experienced in emergency response with a strong understanding of protocols. Able to stay calm in high-stress situations, assess emergencies quickly, and dispatch resources accurately. Highly organized individual with a proven track record in handling critical situations effectively.
Overview
14
14
years of professional experience
8
8
years of post-secondary education
Work History
Executive Travel Security Officer
Allied Universal (First Citizens Bank)
Raleigh, NC
03.2025 - Current
- Continuously assessing potential threats and vulnerabilities related to the executive's travel plans.
- Route Planning:Developing secure and efficient travel routes, often involving defensive and evasive driving techniques.
- Physical Protection:Accompanying the executive during travel, providing close protection and ensuring their safety during various modes of transportation.
- Location Security:Securing locations where the executive will be, such as venues, hotels, or private residences.
- Counter Surveillance:Monitoring for any signs of surveillance or attempts to track the executive's movements.
- Emergency Response:Being prepared to handle emergencies, including medical situations, security breaches, or other critical incidents.
911 Dispatcher
Franklin County Communications
Louisburg, NC
08.2023 - 03.2025
- Dispatched appropriate resources to respond to emergency situations promptly.
- Demonstrated effective problem solving skills while managing multiple incoming calls.
- Continuously updated knowledge base on current policies, procedures, and technology changes.
- Managed stressful situations in calm, composed manner while remaining professional at all times.
- Maintained calm and professional demeanor during high-pressure situations.
- Operated workstation comprised of multiple computer systems, telephone systems and geographical mapping tools.
- Processed high call volumes for law enforcement and fire and emergency medical services.
- Quickly identified critical details from incoming calls that enabled responders to arrive quickly on scene.
- Entered essential caller information in computer-aided dispatch system.
- Developed and maintained positive relationships with police, fire, and EMS personnel.
- Initiated calls for service utilizing appropriate protocols.
- Prioritized calls based on situation, recognizing and addressing duplicate calls.
- Adhered to established protocols and procedures when handling 911 calls.
- Provided support and reassurance to callers in times of crisis.
- Relayed relevant information to fire, EMS dispatch, or law enforcement professionals.
- Utilized advanced communication equipment including radios, telephones, computers, and other related systems.
- Quickly assessed emergency situations and provided appropriate guidance.
- Monitored radio traffic for response activity occurring within assigned geographic area.
- Assessed crisis situations and determined best course of action.
- Successfully communicated with callers from diverse backgrounds with varying levels of English proficiency.
- Ensured accurate data entry into databases for record keeping purposes.
- Provided special instructions, hazard information and additional information to police officers and other stakeholders.
- Provided emergency medical instructions to callers in distress.
- Observed alarm registers and scanned maps to determine whether specific emergency is in dispatch service area.
- Monitored alarm systems to detect emergencies, such as fires and illegal entry into establishments.
- Maintained files of information relating to emergency calls, such as personnel rosters and emergency call-out and pager files.
- Received incoming telephone and alarm system notifications regarding emergency and non-emergency police and fire service, emergency ambulance service, and information.
- Entered, updated and retrieved information from teletype networks and computerized data systems on wanted persons, stolen property, vehicle registration, and stolen vehicles.
- Provided emergency medical instructions to callers.
- Adjusted communication and alarm systems and report malfunctions to maintenance units.
- Monitored various radio frequencies, such as those used by public works departments, school security, and civil defense, to stay apprised of developing situations.
- Recorded details of calls, dispatches, and messages.
- Answered routine inquiries and referred calls not requiring dispatches to appropriate departments and agencies.
- Learnt material and pass required tests for certification.
- Scanned status charts and computer screens and contact emergency response field units to determine emergency units available for dispatch.
- Determined response requirements and relative priorities of situations and dispatched units.
- Relayed information and messages to and from emergency sites and law enforcement agencies.
- Maintained access to and security of, highly sensitive materials.
- Worked closely with police officers, fire fighters and EMS personnel in order to provide the best possible service for the public's safety needs.
- Utilized multi-line telephone systems to answer incoming calls for assistance.
- Interpreted small-scale maps and information from computer screen to determine locations and provided directions.
- Recognized potential hazards during emergency responses and alerted responders accordingly.
- Reacted immediately and appropriately to emergency and crisis situations.
- Maintained strict confidentiality of all personal information provided by callers.
- Performed administrative duties such as filing reports and documenting incident details.
- Completed follow-up calls to verify caller's safety and satisfaction.
- Questioned callers to ascertain nature and location of emergency using established methods and techniques.
Flex Security Officer
Allied Universal
Franklinton, NC
12.2022 - 03.2025
- Developed comprehensive plans for responding to emergency situations such as fire alarms or medical emergencies.
- Performed vehicle inspections at designated entrances and exits while following established guidelines.
- Performed regular assessments of security systems and equipment, reporting any issues or concerns to management in a timely manner.
- Maintained detailed records of daily activities, including incidents, patrols, and other information as required by management.
- Ensured that access control measures were properly followed at all times for both employees and visitors.
- Assisted with training new Flex Security Officers in proper security protocol and techniques.
- Utilized strong communication skills to effectively work with local law enforcement agencies when needed.
- Adhered to company policies and procedures related to safety, security, and customer service standards.
- Monitored closed circuit television systems in order to detect any criminal activity or potential threats onsite.
- Coordinated closely with staff members from various departments regarding security matters.
- Enforced rules governing public conduct while maintaining a professional demeanor at all times.
- Actively participated in team meetings in order to share ideas or suggestions related to security operations.
- Provided prompt and courteous customer service to all visitors entering the premises.
- Conducted thorough foot patrols of assigned areas, ensuring safety and security protocols were met.
- Interacted positively with the public in order to promote a safe environment for staff members, customers, and guests alike.
- Responded quickly and efficiently to calls for assistance from customers or co-workers.
- Interacted with visitors and employees in a professional manner.
- Protected property and staff by maintaining safe and secure environment.
- Monitored entry-exit activity, allowing only authorized personnel to enter facility.
- Controlled personnel access by monitoring identification of individuals entering restricted areas.
- Patrolled assigned posts by vehicle or foot to maintain visibility and observe unusual activity.
- Reacted quickly to suspicious activities and events to prevent and isolate potential dangers.
- Provided employees and visitors with proper company-issued identification, maximizing security.
- Developed and enforced security procedures to protect personnel and property.
- Enforced parking regulations by monitoring traffic on-premises and reporting unauthorized vehicles.
- Maintained working knowledge of locations of various departments, buildings and access routes.
- Trained new security personnel on security protocols and procedures.
- Operated two-way devices to summon emergency assistance or communicate with staff.
- Investigated and reported maintenance and safety conditions to avoid endangerment or potentially hazardous situations.
- Directed employees and visitors to appropriate evacuation areas to manage emergencies.
- Locked doors and gates of entrances and exits to secure buildings.
- Responded quickly to emergency situations such as fires or medical emergencies in accordance with established protocols.
- Wrote reports of daily irregularities to describe and document property damage and presence of unauthorized individuals.
- Called police and fire departments in cases of emergency, such as fire, and presence of unauthorized persons.
- Answered various alarms to investigate disturbances.
- Assisted vendors and other third parties with access to restricted areas.
- Directed drivers on premises to control traffic.
- Called to take messages, answer questions, and provide information during non-business hours and when switchboard is closed.
Psychiatric Technician
Maria Parham
Louisburg, NC
07.2021 - 10.2022
- Utilized appropriate interventions for de-escalating violent behaviors exhibited by patients.
- Monitored vital signs including pulse rate, respiration rate, temperature, blood pressure and other indicators of health.
- Collaborated with multidisciplinary team members to ensure quality care for all psychiatric patients.
- Monitored patients' physical and emotional well-being, reporting unusual behavior or physical ailments to medical staff.
- Restrained violent or suicidal patients by verbal or physical means.
- Observed behavior of patients to detect any changes or problems that may need further assessment by a physician.
- Maintained accurate records of patient care, condition and progress according to established standards.
- Attended to physical needs of patients by helping with personal hygiene tasks, bathing and toileting.
- Encouraged patients to develop work skills and participate in social, recreational and other therapeutic activities to enhance interpersonal skills.
- Gathered data about individual through use of case history, interviews and observational techniques.
- Responded promptly to emergency situations involving psychiatric disturbances or suicide attempts.
- Provided therapeutic activities to patients such as music therapy, art therapy, recreational activities, and talk therapy.
- Facilitated group therapy sessions by encouraging discussion among participants in a safe environment.
- Provided support services to family members concerning psychological issues related to their loved ones' conditions.
- Developed strategies to assist clients in developing coping skills necessary for daily living tasks.
- Conducted crisis intervention when needed by providing emotional support and guidance while maintaining client confidentiality.
- Led prescribed individual or group therapy sessions as part of specific therapeutic procedures.
- Participated in professional development workshops and seminars.
- Aided patients in performing tasks, such as bathing or keeping beds, clothing, or living areas clean.
- Escorted patients to medical appointments.
- Observed and influenced patients' behavior by teaching, counseling, and befriending.
- Facilitated group therapy sessions with the assistance of a psychiatrist or psychologist.
- Collaborated with and assisted doctors, psychologists and rehabilitation therapists in working with mentally ill, emotionally disturbed and developmentally disabled patients to treat, rehabilitate, and return patients to community.
- Interviewed new patients to complete admission forms, to assess mental health status and to obtain mental health and treatment history.
Youth Program Education Assistant
The Whitaker School PTRF
Butner, NC
04.2021 - 07.2021
- Organized field trips and other activities that enhanced student learning experiences.
- Implemented classroom management techniques to ensure a safe learning environment for all students.
- Participated in professional development workshops related to educational trends.
- Provided guidance on how best to use instructional resources effectively.
- Monitored student behavior both in the classroom and during recess periods.
- Maintained accurate records of student attendance and progress towards IEP goals.
- Identified potential learning disabilities or behavioral issues in students.
- Facilitated small group instruction tailored to the needs of each learner.
- Encouraged collaboration among students through team-building activities.
- Demonstrated patience, compassion, and empathy in various situations.
- Promoted positive learning environment, making learning fun and helping children feel safe.
- Worked one-on-one with students to reinforce learning of materials.
- Supported students during small group instruction by providing individualized assistance.
- Taught skills, such as sports, dancing and handicrafts.
- Enforced administration policies and rules governing students.
- Collaborated with the lead teacher to assess student progress and develop individualized learning plans accordingly.
- Requisitioned and stocked teaching materials and supplies.
- Participated in regular meetings with other staff members and administration to discuss teaching best practices.
- Provided one-on-one assistance to struggling students when needed.
- Led small group and individual instructional sessions.
- Provided positive and nurturing support while attending to students' physical, personal, and emotional needs.
- Communicated student progress and concerns to teacher.
Correctional Officer III
NCDPS/Central Prison
Raleigh, NC
09.2011 - 04.2021
- Demonstrated ability to handle difficult inmates in a professional and effective manner.
- Maintained order within the facility by conducting searches, shakedowns, head counts and pat downs as necessary.
- Developed excellent communication skills to de-escalate potentially volatile situations.
- Monitored inmate behavior to prevent crime, escape attempts, and other dangerous activities.
- Responded quickly to disturbances utilizing appropriate force when necessary in accordance with departmental guidelines.
- Utilized sound judgment and decision making skills when dealing with inmates, staff and visitors.
- Administered daily counts of inmates and documented for recordkeeping.
- Enforced institutional rules through verbal warnings, written reports or physical intervention as needed.
- Performed observation duties in housing units to ensure compliance with rules and regulations.
- Made periodic patrols of quarters and work areas and initiated counts of inmates at regular and irregular intervals.
- Participated in regular training sessions to stay up-to-date on changes in correctional policies and procedures.
- Communicated with other staff and main control to inform about inmate behaviors.
- Supervised inmate workers assigned to various tasks throughout the facility.
- Searched cells or living quarters for contraband and unapproved items.
- Implemented safety protocols for the protection of inmates, staff and visitors from harm or injury.
- Assisted in maintaining records of inmate activities including incident reports, disciplinary hearings and sentencing procedures.
- Managed security operations during special events such as prisoner transportations, court appearances, medical visits and family visits.
- Engaged in meaningful dialogue with inmates encouraging them towards positive behavior change.
- Controlled disruptive behavior by voicing verbal orders and using physical force.
- Inspected conditions of locks, window bars and doors to verify security and help prevent escapes.
- Implemented disciplinary actions in accordance with established policy.
- Counseled inmates to respond to legitimate questions, concerns and requests.
- Monitored personal mail for contraband or any other suspicious items that may be entering the prison system illegally.
- Recorded prisoner identification, charges and incidences of inmate disturbance to keep daily logs of prisoner activities.
- Conducted investigations into incidents of inappropriate behavior.
- Interacted professionally with families of incarcerated individuals providing information about visitation rights, release dates.
- Secured and tracked weapons and other valuable items.
- Provided direction to lower level officers regarding security procedures and policies.
- Supervised planned recreational activities and actively participated in community action programs.
- Assessed potential risks associated with new arrivals at the facility taking proactive measures whenever possible.
- Distributed meals and monitored inmate intake of nutritional requirements.
- Settled disputes between inmates and collaborated with other officers to defuse escalated conflicts.
- Searched inmates and cells for contraband and confiscated unauthorized items.
- Recorded information, such as prisoner identification, charges, and incidents of inmate disturbance, keeping daily logs of prisoner activities.
- Inspected conditions of locks, window bars, grills, doors, and gates at correctional facilities to ensure security and help prevent escapes.
- Took prisoners into custody and escort to locations within and outside of facility, such as visiting room, courtroom, and airport.
- Counted to ensure that each prisoner was present.
- Drove passenger vehicles and trucks used to transport inmates to other institutions, courtrooms, hospitals and work sites.
- Monitored inmate conduct in alignment with established policies and regulations.
- Leveraged training to apply weapons, handcuffs, and physical force for maintaining order.
- Served meals, distributed commissary items, and dispensed prescribed medication to prisoners.
- Responded to legitimate questions, concerns, and requests.
- Assigned duties to inmates, provided instructions as needed.
- Maintained records of inmate identification and charges.
- Coordinated inmate schedules for work assignments and counseling appointments.
- Issued clothing and commissary purchases to inmates.
- Supervised and coordinated work of other correctional service officers.
- Supported inmate recreation with reading material and group meetings.
Education
Associate of Applied Science - Criminal Justice
Vance Granville Community College
Henderson, NC 08.2005 - 05.2009
High School Diploma -
Louisburg High School
Louisburg, NC 08.2001 - 05.2005
Skills
- Teamwork and collaboration
- Computer skills
- Problem-solving
- Critical thinking
- Verbal and written communication
- Decision-making
- Map reading skills
- Data entry proficiency
- Crisis management
- Incident prioritization
Timeline
Executive Travel Security Officer
Allied Universal (First Citizens Bank)
03.2025 - Current
911 Dispatcher
Franklin County Communications
08.2023 - 03.2025
Flex Security Officer
Allied Universal
12.2022 - 03.2025
Psychiatric Technician
Maria Parham
07.2021 - 10.2022
Youth Program Education Assistant
The Whitaker School PTRF
04.2021 - 07.2021
Correctional Officer III
NCDPS/Central Prison
09.2011 - 04.2021
Associate of Applied Science - Criminal Justice
Vance Granville Community College
08.2005 - 05.2009
High School Diploma -
Louisburg High School
08.2001 - 05.2005
Certification
Emergency Medical Dispatch
Emergency Fire Dispatch
Emergency Police Dispatch
Fema 100
Fema 200
Fema 700
Telecommunicator Certification
NCIC Certified