Shannon Jones
Louisburg,USA
Summary
Experienced in emergency response with a strong understanding of protocols. Able to stay calm in high-stress situations, assess emergencies quickly, and dispatch resources accurately. Highly organized individual with a proven track record in handling critical situations effectively.
Overview
14
14
years of professional experience
8
8
years of post-secondary education
Work History
Executive Travel Security Officer
Allied Universal (First Citizens Bank)
03.2025 - Current
- Continuously assessing potential threats and vulnerabilities related to the executive's travel plans.
- Route Planning:Developing secure and efficient travel routes, often involving defensive and evasive driving techniques.
- Physical Protection:Accompanying the executive during travel, providing close protection and ensuring their safety during various modes of transportation.
- Location Security:Securing locations where the executive will be, such as venues, hotels, or private residences.
- Counter Surveillance:Monitoring for any signs of surveillance or attempts to track the executive's movements.
- Emergency Response:Being prepared to handle emergencies, including medical situations, security breaches, or other critical incidents.
911 Dispatcher
Franklin County Communications
08.2023 - 03.2025
- Dispatched appropriate resources to respond to emergency situations promptly.
- Demonstrated effective problem solving skills while managing multiple incoming calls.
- Continuously updated knowledge base on current policies, procedures, and technology changes.
- Managed stressful situations in calm, composed manner while remaining professional at all times.
- Maintained calm and professional demeanor during high-pressure situations.
- Operated workstation comprised of multiple computer systems, telephone systems and geographical mapping tools.
- Processed high call volumes for law enforcement and fire and emergency medical services.
- Quickly identified critical details from incoming calls that enabled responders to arrive quickly on scene.
- Entered essential caller information in computer-aided dispatch system.
- Developed and maintained positive relationships with police, fire, and EMS personnel.
- Initiated calls for service utilizing appropriate protocols.
- Prioritized calls based on situation, recognizing and addressing duplicate calls.
- Adhered to established protocols and procedures when handling 911 calls.
- Provided support and reassurance to callers in times of crisis.
- Relayed relevant information to fire, EMS dispatch, or law enforcement professionals.
- Utilized advanced communication equipment including radios, telephones, computers, and other related systems.
- Quickly assessed emergency situations and provided appropriate guidance.
- Monitored radio traffic for response activity occurring within assigned geographic area.
- Assessed crisis situations and determined best course of action.
- Successfully communicated with callers from diverse backgrounds with varying levels of English proficiency.
- Ensured accurate data entry into databases for record keeping purposes.
- Provided special instructions, hazard information and additional information to police officers and other stakeholders.
- Provided emergency medical instructions to callers in distress.
- Observed alarm registers and scanned maps to determine whether specific emergency is in dispatch service area.
- Monitored alarm systems to detect emergencies, such as fires and illegal entry into establishments.
- Maintained files of information relating to emergency calls, such as personnel rosters and emergency call-out and pager files.
- Received incoming telephone and alarm system notifications regarding emergency and non-emergency police and fire service, emergency ambulance service, and information.
- Entered, updated and retrieved information from teletype networks and computerized data systems on wanted persons, stolen property, vehicle registration, and stolen vehicles.
- Provided emergency medical instructions to callers.
- Adjusted communication and alarm systems and report malfunctions to maintenance units.
- Monitored various radio frequencies, such as those used by public works departments, school security, and civil defense, to stay apprised of developing situations.
- Recorded details of calls, dispatches, and messages.
- Answered routine inquiries and referred calls not requiring dispatches to appropriate departments and agencies.
- Learnt material and pass required tests for certification.
- Scanned status charts and computer screens and contact emergency response field units to determine emergency units available for dispatch.
- Determined response requirements and relative priorities of situations and dispatched units.
- Relayed information and messages to and from emergency sites and law enforcement agencies.
- Maintained access to and security of, highly sensitive materials.
- Worked closely with police officers, fire fighters and EMS personnel in order to provide the best possible service for the public's safety needs.
- Utilized multi-line telephone systems to answer incoming calls for assistance.
- Interpreted small-scale maps and information from computer screen to determine locations and provided directions.
- Recognized potential hazards during emergency responses and alerted responders accordingly.
- Reacted immediately and appropriately to emergency and crisis situations.
- Maintained strict confidentiality of all personal information provided by callers.
- Performed administrative duties such as filing reports and documenting incident details.
- Completed follow-up calls to verify caller's safety and satisfaction.
- Questioned callers to ascertain nature and location of emergency using established methods and techniques.
Flex Security Officer
Allied Universal
12.2022 - 03.2025
- Developed comprehensive plans for responding to emergency situations such as fire alarms or medical emergencies.
- Performed vehicle inspections at designated entrances and exits while following established guidelines.
- Performed regular assessments of security systems and equipment, reporting any issues or concerns to management in a timely manner.
- Maintained detailed records of daily activities, including incidents, patrols, and other information as required by management.
- Ensured that access control measures were properly followed at all times for both employees and visitors.
- Assisted with training new Flex Security Officers in proper security protocol and techniques.
- Utilized strong communication skills to effectively work with local law enforcement agencies when needed.
- Adhered to company policies and procedures related to safety, security, and customer service standards.
- Monitored closed circuit television systems in order to detect any criminal activity or potential threats onsite.
- Coordinated closely with staff members from various departments regarding security matters.
- Enforced rules governing public conduct while maintaining a professional demeanor at all times.
- Actively participated in team meetings in order to share ideas or suggestions related to security operations.
- Provided prompt and courteous customer service to all visitors entering the premises.
- Conducted thorough foot patrols of assigned areas, ensuring safety and security protocols were met.
- Interacted positively with the public in order to promote a safe environment for staff members, customers, and guests alike.
- Responded quickly and efficiently to calls for assistance from customers or co-workers.
- Interacted with visitors and employees in a professional manner.
- Protected property and staff by maintaining safe and secure environment.
- Monitored entry-exit activity, allowing only authorized personnel to enter facility.
- Controlled personnel access by monitoring identification of individuals entering restricted areas.
- Patrolled assigned posts by vehicle or foot to maintain visibility and observe unusual activity.
- Reacted quickly to suspicious activities and events to prevent and isolate potential dangers.
- Provided employees and visitors with proper company-issued identification, maximizing security.
- Developed and enforced security procedures to protect personnel and property.
- Enforced parking regulations by monitoring traffic on-premises and reporting unauthorized vehicles.
- Maintained working knowledge of locations of various departments, buildings and access routes.
- Trained new security personnel on security protocols and procedures.
- Operated two-way devices to summon emergency assistance or communicate with staff.
- Investigated and reported maintenance and safety conditions to avoid endangerment or potentially hazardous situations.
- Directed employees and visitors to appropriate evacuation areas to manage emergencies.
- Locked doors and gates of entrances and exits to secure buildings.
- Responded quickly to emergency situations such as fires or medical emergencies in accordance with established protocols.
- Wrote reports of daily irregularities to describe and document property damage and presence of unauthorized individuals.
- Called police and fire departments in cases of emergency, such as fire, and presence of unauthorized persons.
- Answered various alarms to investigate disturbances.
- Assisted vendors and other third parties with access to restricted areas.
- Directed drivers on premises to control traffic.
- Called to take messages, answer questions, and provide information during non-business hours and when switchboard is closed.
Psychiatric Technician
Maria Parham
07.2021 - 10.2022
- Utilized appropriate interventions for de-escalating violent behaviors exhibited by patients.
- Monitored vital signs including pulse rate, respiration rate, temperature, blood pressure and other indicators of health.
- Collaborated with multidisciplinary team members to ensure quality care for all psychiatric patients.
- Monitored patients' physical and emotional well-being, reporting unusual behavior or physical ailments to medical staff.
- Restrained violent or suicidal patients by verbal or physical means.
- Observed behavior of patients to detect any changes or problems that may need further assessment by a physician.
- Maintained accurate records of patient care, condition and progress according to established standards.
- Attended to physical needs of patients by helping with personal hygiene tasks, bathing and toileting.
- Encouraged patients to develop work skills and participate in social, recreational and other therapeutic activities to enhance interpersonal skills.
- Gathered data about individual through use of case history, interviews and observational techniques.
- Responded promptly to emergency situations involving psychiatric disturbances or suicide attempts.
- Provided therapeutic activities to patients such as music therapy, art therapy, recreational activities, and talk therapy.
- Facilitated group therapy sessions by encouraging discussion among participants in a safe environment.
- Provided support services to family members concerning psychological issues related to their loved ones' conditions.
- Developed strategies to assist clients in developing coping skills necessary for daily living tasks.
- Conducted crisis intervention when needed by providing emotional support and guidance while maintaining client confidentiality.
- Led prescribed individual or group therapy sessions as part of specific therapeutic procedures.
- Participated in professional development workshops and seminars.
- Aided patients in performing tasks, such as bathing or keeping beds, clothing, or living areas clean.
- Escorted patients to medical appointments.
- Observed and influenced patients' behavior by teaching, counseling, and befriending.
- Facilitated group therapy sessions with the assistance of a psychiatrist or psychologist.
- Collaborated with and assisted doctors, psychologists and rehabilitation therapists in working with mentally ill, emotionally disturbed and developmentally disabled patients to treat, rehabilitate, and return patients to community.
- Interviewed new patients to complete admission forms, to assess mental health status and to obtain mental health and treatment history.
Youth Program Education Assistant
The Whitaker School PTRF
04.2021 - 07.2021
- Organized field trips and other activities that enhanced student learning experiences.
- Implemented classroom management techniques to ensure a safe learning environment for all students.
- Participated in professional development workshops related to educational trends.
- Provided guidance on how best to use instructional resources effectively.
- Monitored student behavior both in the classroom and during recess periods.
- Maintained accurate records of student attendance and progress towards IEP goals.
- Identified potential learning disabilities or behavioral issues in students.
- Facilitated small group instruction tailored to the needs of each learner.
- Encouraged collaboration among students through team-building activities.
- Demonstrated patience, compassion, and empathy in various situations.
- Promoted positive learning environment, making learning fun and helping children feel safe.
- Worked one-on-one with students to reinforce learning of materials.
- Supported students during small group instruction by providing individualized assistance.
- Taught skills, such as sports, dancing and handicrafts.
- Enforced administration policies and rules governing students.
- Collaborated with the lead teacher to assess student progress and develop individualized learning plans accordingly.
- Requisitioned and stocked teaching materials and supplies.
- Participated in regular meetings with other staff members and administration to discuss teaching best practices.
- Provided one-on-one assistance to struggling students when needed.
- Led small group and individual instructional sessions.
- Provided positive and nurturing support while attending to students' physical, personal, and emotional needs.
- Communicated student progress and concerns to teacher.
Correctional Officer III
NCDPS/Central Prison
09.2011 - 04.2021
- Demonstrated ability to handle difficult inmates in a professional and effective manner.
- Maintained order within the facility by conducting searches, shakedowns, head counts and pat downs as necessary.
- Developed excellent communication skills to de-escalate potentially volatile situations.
- Monitored inmate behavior to prevent crime, escape attempts, and other dangerous activities.
- Responded quickly to disturbances utilizing appropriate force when necessary in accordance with departmental guidelines.
- Utilized sound judgment and decision making skills when dealing with inmates, staff and visitors.
- Administered daily counts of inmates and documented for recordkeeping.
- Enforced institutional rules through verbal warnings, written reports or physical intervention as needed.
- Performed observation duties in housing units to ensure compliance with rules and regulations.
- Made periodic patrols of quarters and work areas and initiated counts of inmates at regular and irregular intervals.
- Participated in regular training sessions to stay up-to-date on changes in correctional policies and procedures.
- Communicated with other staff and main control to inform about inmate behaviors.
- Supervised inmate workers assigned to various tasks throughout the facility.
- Searched cells or living quarters for contraband and unapproved items.
- Implemented safety protocols for the protection of inmates, staff and visitors from harm or injury.
- Assisted in maintaining records of inmate activities including incident reports, disciplinary hearings and sentencing procedures.
- Managed security operations during special events such as prisoner transportations, court appearances, medical visits and family visits.
- Engaged in meaningful dialogue with inmates encouraging them towards positive behavior change.
- Controlled disruptive behavior by voicing verbal orders and using physical force.
- Inspected conditions of locks, window bars and doors to verify security and help prevent escapes.
- Implemented disciplinary actions in accordance with established policy.
- Counseled inmates to respond to legitimate questions, concerns and requests.
- Monitored personal mail for contraband or any other suspicious items that may be entering the prison system illegally.
- Recorded prisoner identification, charges and incidences of inmate disturbance to keep daily logs of prisoner activities.
- Conducted investigations into incidents of inappropriate behavior.
- Interacted professionally with families of incarcerated individuals providing information about visitation rights, release dates.
- Secured and tracked weapons and other valuable items.
- Provided direction to lower level officers regarding security procedures and policies.
- Supervised planned recreational activities and actively participated in community action programs.
- Assessed potential risks associated with new arrivals at the facility taking proactive measures whenever possible.
- Distributed meals and monitored inmate intake of nutritional requirements.
- Settled disputes between inmates and collaborated with other officers to defuse escalated conflicts.
- Searched inmates and cells for contraband and confiscated unauthorized items.
- Recorded information, such as prisoner identification, charges, and incidents of inmate disturbance, keeping daily logs of prisoner activities.
- Inspected conditions of locks, window bars, grills, doors, and gates at correctional facilities to ensure security and help prevent escapes.
- Took prisoners into custody and escort to locations within and outside of facility, such as visiting room, courtroom, and airport.
- Counted to ensure that each prisoner was present.
- Drove passenger vehicles and trucks used to transport inmates to other institutions, courtrooms, hospitals and work sites.
- Monitored inmate conduct in alignment with established policies and regulations.
- Leveraged training to apply weapons, handcuffs, and physical force for maintaining order.
- Served meals, distributed commissary items, and dispensed prescribed medication to prisoners.
- Responded to legitimate questions, concerns, and requests.
- Assigned duties to inmates, provided instructions as needed.
- Maintained records of inmate identification and charges.
- Coordinated inmate schedules for work assignments and counseling appointments.
- Issued clothing and commissary purchases to inmates.
- Supervised and coordinated work of other correctional service officers.
- Supported inmate recreation with reading material and group meetings.
Education
Associate of Applied Science - Criminal Justice
Vance Granville Community College
Henderson, NC 08.2005 - 05.2009
High School Diploma -
Louisburg High School
Louisburg, NC 08.2001 - 05.2005
Skills
- Teamwork and collaboration
- Computer skills
- Problem-solving
- Critical thinking
- Verbal and written communication
- Decision-making
- Map reading skills
- Data entry proficiency
- Crisis management
- Incident prioritization
Timeline
Executive Travel Security Officer
Allied Universal (First Citizens Bank)
03.2025 - Current
911 Dispatcher
Franklin County Communications
08.2023 - 03.2025
Flex Security Officer
Allied Universal
12.2022 - 03.2025
Psychiatric Technician
Maria Parham
07.2021 - 10.2022
Youth Program Education Assistant
The Whitaker School PTRF
04.2021 - 07.2021
Correctional Officer III
NCDPS/Central Prison
09.2011 - 04.2021
Associate of Applied Science - Criminal Justice
Vance Granville Community College
08.2005 - 05.2009
High School Diploma -
Louisburg High School
08.2001 - 05.2005
Certification
Emergency Medical Dispatch
Emergency Fire Dispatch
Emergency Police Dispatch
Fema 100
Fema 200
Fema 700
Telecommunicator Certification
NCIC Certified
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