Shannon Jones
Philadelphia,PA
Summary
Dedicated professional with a strong background in managing recovery programs and promoting client engagement. Known for effective communication and fostering a safe, supportive environment, aiming to drive positive outcomes in team dynamics and client success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Restaurant Manager Trainee
Darden Restaurant Group
Philadelphia, Pennsylvania
02.2005 - 06.2006
- Managed daily operations to ensure exceptional guest experiences.
- Coordinated daily restaurant operations, optimizing scheduling, budgeting, and inventory control for seamless service.
- Trained and supervised staff in customer service standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Implemented employee schedules to ensure adequate coverage.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Coordinated inventory management to maintain optimal stock levels.
- Enforced health and safety regulations for a safe dining environment.
- Ensured compliance with all food safety regulations and sanitation standards.
- Adhered to all health department regulations regarding food storage and preparation.
- Ensured food quality and presentation met standards for consistency and visual appeal.
- Conducted regular team meetings to improve communication and performance.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Executed opening, closing, and shift change procedures to uphold operational standards consistently.
- Supported kitchen staff by preparing ingredients and organizing workspace for efficiency. during peak times as needed.
- Resolved conflicts among employees in an effective manner.
House Manager
Women's Recovery House
Philadelphia, Pennsylvania
03.2004 - 09.2005
- Managed daily operations of recovery programs for women in transitional housing.
- Coordinated resident schedules and activities to enhance engagement and support.
- Oversaw maintenance of a safe, clean, and welcoming living environment.
- Implemented house rules and guidelines to establish structure and accountability.
- Facilitated personal development plans and goal setting for residents.
- Established standards for cleanliness, hygiene, and orderliness throughout the house.
- Offered positive reinforcement and taught life skills regarding chores and cooking techniques.
- Oversaw the intake and discharge processes, which included filling out paperwork, for individuals.
Education
Some College (No Degree) - Health Care Studies
Community College of Philadelphia
Philadelphia, PASkills
- Team building
- Employee training
- Conflict resolution
- Time management
- Health regulations compliance
- Motivational interviewing
- Self-care strategies
- Relapse prevention
- Client advocacy
- Recovery planning
- Peer support
- Emotional regulation techniques
Certification
Certified Recovery Specialist Training
Timeline
Restaurant Manager Trainee
Darden Restaurant Group
02.2005 - 06.2006
House Manager
Women's Recovery House
03.2004 - 09.2005
Some College (No Degree) - Health Care Studies
Community College of Philadelphia