Shannon M. Jones-LaBeaud, MSW, CSW
Social Work
Slidell,Louisiana
Summary
Versatile professional certified in Social Work (CSW) and well-versed in crisis management and case management. Offering extensive knowledge of community resources. Proactive and understanding individual committed to serving disadvantaged individuals, including special-needs populations and emancipated youth.
Overview
31
31
years of professional experience
20
20
years of post-secondary education
1
1
Certificate
Work History
Associate Director of Student Support Services
The University of New Orleans,
New Orleans, Louisiana
2019.05 - Current
- Provide support to Director of SSS in all administrative areas.
- Update and process all student records quarterly in Blumen.
- Assist in direct planning for presentations, recruiting, and student-centered events.
- Assist with planning of staff meetings to brainstorm new ideas and deliver program and milestone updates.
- Support student success by nurturing professional relationships with campus community members and outside programs.
- Optimize student educational strategies with clear advice on course choices, progression and career options.
- Boost effectiveness of department personnel by conferring with Director to rebalance classes, increase resource utilization and integrate new technology.
- Owned, tracked and reported on key performance metrics.
- Assist faculty and staff in duties such as teaching classes, conducting orientation programs and issuing transcripts.
- Proven successful working within tight deadlines and fast-paced atmosphere.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Resolved problems, improved operations and provided exceptional service.
- Provide counseling and guidance to program participants; particularly those in need of crisis intervention.
Director of Admissions
Southern University at New Orleans
New Orleans, Louisiana
2018.02 - 2019.05
- Oversaw admissions process from recruitment to admission.
- Managed and trained Admissions Staff on all policies and procedures.
- Ensure the integrity of all data and confidentiality/security of student information by enforcing the Family Educational Rights & Privacy Act (FERPA).
- Served on Chancellors Committee to Improve Retention and Recruitment and the Crisis Intervention Team.
- Devised and implemented strategic recruitment plan with consideration to both long and short term goals.
- Worked with marketing team to develop recruitment strategies in accordance with organizational goals and within budgetary guidelines.
- Devised strategies to reduce expenses, modernize operations and revamp procedures to improve institution operations.
- Increased school registrations over 9% with improved promotional approaches, outreach strategies and parent engagement plans.
- Designed effective and user-friendly processes for both admissions and applicant review.
- Served as primary contact for coordination of application screening and tracking, visit and interview arrangement and marketing communications.
- Implemented recruitment methods designed to increase application pool within targeted areas.
- Advised applicants on prospects for admission and strategies for meeting academic and extracurricular credentials.
- Consulted with government regulatory and licensing agencies to verify institutional conformance with applicable standards.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
TRiO Student Support Services Academic Coach/Instructor
Southern University at New Orleans
New Orleans, Louisiana
2014.08 - 2018.02
- Provided holistic coaching to the assigned caseload.
- Completes assessments, referrals, and counseling with students.
- Oversaw the implementation of the Knights of the Roundtable Peer Mentoring & Pen Pals Programs.
- Developed and maintained community outreach programs and partnerships.
- Completed reports and required submissions as needed or as requested by Director and The Department of Education.
- Provided direct service to students within the classroom setting at least once per week via College Survival Skills.
- Conducted professional development workshops on identifying at-risk students.
- Instructed students in career development techniques including Financial Literacy, Graduate School opportunities, and Interview techniques.
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Collaborated with teachers and administrators to discuss academic needs of students.
- Advised students on crucial academic decisions such as selecting an academic major and associated careers by discussing and identifying interests and strengths.
- Assessed students for physical and mental special needs and referred to appropriate services.
- Supported students with helpful study habits and exam strategies.
- Provided one-on-one and small group instruction to over 75 students falling behind in both academic and social skills.
- Provided early intervention assistance to struggling students.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Maintained detailed files and created charts tracking students learning progress.
- Identified learning needs and implemented fun and engaging learning activities to help students advance.
- Responded to after hours email and telephone requests to provide students assistance with specific questions.
- Updated required logs and student documentation to keep records accurate and current.
- Served on The University's Crisis Intervention & Emergency Response Teams.
Mental Health Provider (Temporary, P-T)
New Orleans Center for Hope & Change
New Orleans, Louisiana
2013.04 - 2014.07
- New Orleans Center for Hope & Change-New Orleans, LA, Trained employees in the use of best evidence-based practices.
- Worked with youth, ages 5-15, who are socially excluded and experiencing mental distress.
- Provided guidance to develop self-esteem, motivation, and life skills.
- Worked to enable clients to achieve acceptance and to achieve their potential.
- Compiled progress notes in the Clinical Advisor Billing Program.
- Performed oral presentations of assessments, diagnostics, home visits, and observations.
- 24/7 availability for Crisis Response Program
- Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.
- Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
- Spearheaded group counseling sessions to help individuals deal with social and emotional issues.
- Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
- Documented client progress in confidential files.
- Utilized positive uncertainty and multi-systemic family systems therapy to encourage clients and help to handle ambiguity, accept inconsistencies and trust intuition in decision-making.
- Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
Transfer Co-Ordinator/Liaison
Southern University
New Orleans, LA
2007.06 - 2014.07
- Recruited undergraduate and graduate level students.
- Determine admissions eligibility for prospective students.
- Participated in the Early Start recruitment process.
- Provided career/college & educational counseling to both high school and transfer students.
- Initiate/enhanced network opportunities with area high schools & community colleges.
- Assisted in both the implementation and training preparation of Banner 8.2 and 11G programs.
- Served as assistant to both the Director and Vice-Chancellor of Enrollment Services.
- Collaborated with the University Chancellor, Director of Admissions, and the Admissions team on developing strategies that would ensure the successful matriculation of prospective students, both local and out of state.
Cashier Supervisor/ Accountant 1
Southern University
New Orleans, LA
2003.06 - 2007.06
- Responsible for the checks and balances of the Cashier's Office.
- Supervised and trained, cashiers within the Comptroller's Office.
- Initiated, developed, and maintained university collections procedures.
- Participated in the set-up and operations of the registration process.
- Provided customer service coaching to employees.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Verified accuracy of daily cashier batches by checking receipts, checks and cash.
- Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
- Monitored areas for security issues and safety hazards.
Store Sales Manager
Lane Bryant Ladies Clothing
New Orleans, LA, Orleans
2000.01 - 2002.06
- Developed new strategies to meet monthly sales and credit goals on the individual store levels.
- Facilitated training and development seminars for co-managers and sales associates.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Recruited, interviewed and hired talented individuals bringing dynamic sales expertise to organization.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Conducted ongoing staff development to help employees achieve growth within job roles.
- Delivered in-depth information on product features so customers could make educated decisions before purchase.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Analyzed and settled multi-faceted issues impacting executive leadership and business outcomes across 3 store locations.
Store Sales Manager, Asst. District Manager
The Avenue Ladies Clothing
1994.09 - 1999.12
- Developed new strategies to meet monthly sales and credit goals on the individual store levels.
- Recruited and trained sales store managers on a regional level.
- Facilitated training and development seminars for co-managers and sales associates.
- Assisted District Sales Manager in planning, and expansion of new districts.
Department Head and Personal Shopper
Macy's Department Stores- NOC
New Orleans, LA, Orleans
1990.10 - 1994.08
- Performed a multitude of tasks, including merchandising, supervision, and serving New Orleans elite as a personal shopper.
- Worked productively with customers to meet order requirements and service expectations.
- Merchandised attractive shelf displays with current offerings to drive store sales.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Conferred with customers to understand needs and make targeted product recommendations.
Education
Master of Science - Social Work
Southern University At New Orleans
New Orleans, Louisiana 2008.08 -
Bachelor of Science - Social Work
Southern University At New Orleans
New Orleans, Louisiana 2003.08 -
Skills
Empathetic
Cultural awareness
Computer skills
Self-motivated professional
Planning and Coordination
Leadership
Adaptability
Conflict resolution
Interpersonal Communication
Written Communication
Additional Information
Grant Writing-Research Phase
Coaching & Training
Educational & Motivational Guidance/Counseling
Leadership & Development Training
Certified ACT Exam Proctor (2007-2018)
Certification
Certified Social Worker (CSW)
Timeline
Certified Social Worker (CSW)
2021-07
Associate Director of Student Support Services
The University of New Orleans,
2019.05 - Current
Director of Admissions
Southern University at New Orleans
2018.02 - 2019.05
TRiO Student Support Services Academic Coach/Instructor
Southern University at New Orleans
2014.08 - 2018.02
Mental Health Provider (Temporary, P-T)
New Orleans Center for Hope & Change
2013.04 - 2014.07
Master of Science - Social Work
Southern University At New Orleans
2008.08 -
Transfer Co-Ordinator/Liaison
Southern University
2007.06 - 2014.07
Bachelor of Science - Social Work
Southern University At New Orleans
2003.08 -
Cashier Supervisor/ Accountant 1
Southern University
2003.06 - 2007.06
Store Sales Manager
Lane Bryant Ladies Clothing
2000.01 - 2002.06
Store Sales Manager, Asst. District Manager
The Avenue Ladies Clothing
1994.09 - 1999.12
Department Head and Personal Shopper
Macy's Department Stores- NOC
1990.10 - 1994.08