Shannon Kauffman
Portland,OR
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
19
19
years of professional experience
Work History
Digital Assets Manager
Bear Media Group, Inc.
09.2011 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Improved marketing to attract new customers and promote business.
Technical Support Lead
Bear Media Group, Inc.
09.2004 - Current
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Created user accounts and assigned permissions.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Offered assistance in implementing and developing training programs.
Bindery and Prepress Manager
Bear Media Group, Inc.
09.2005 - 09.2011
- Checked all finished products to detect and correct uneven paper edges and dimensional errors.
- Inserted illustrated pages, extra sheets and collated sets into catalogs, periodicals, directories and other printed products.
- Used glue machines to glue endpapers, bindings, backings and signatures.
- Lubricated, cleaned and performed minor repairs to machine parts to keep machines in working condition.
- Used large-volume hand machine punch and staplers to punch holes into paper sheets.
- Used cutting and trimming machines to trim edges of books to appropriate size.
- Examined bindery products for quality issues, such as imperfect bindings, loose pages or uncut threads and corrected problems prior to customer delivery.
- Checked final products for quality and durability, ensuring high-quality and long-lasting work.
- Organized, sorted, and checked input data against original documents.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Used computer software to store and retrieve data.
- Updated and maintained customer information, documents and records.
- Checked for accuracy by verifying data and records.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Education
Bachelor of Science - Psychology
Ashworth College
Norcross, GA06.2025
Associate of Applied Science - General Science
Portland Community College
Portland, OR06.2011
Skills
- Customer Relationship Management (CRM)
- Word Processing
- Data Entry
- Time Management
- PC and Mac Platforms
- Production Standards
- File Management
- Data Accuracy
- Document Preparation
- Proofreading
- Meticulous Attention to Detail
Timeline
Digital Assets Manager
Bear Media Group, Inc.
09.2011 - Current
Bindery and Prepress Manager
Bear Media Group, Inc.
09.2005 - 09.2011
Technical Support Lead
Bear Media Group, Inc.
09.2004 - Current
Bachelor of Science - Psychology
Ashworth College
Associate of Applied Science - General Science
Portland Community College
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