SHANNON KAUTZMANN
Big Sky,MT
Summary
Organized and dependable candidate focused on exceptional customer service. Successful at managing multiple priorities with a positive attitude. Willingness to contribute innovative ways to meet team goals.
Overview
11
11
years of professional experience
Work History
Special Event Manager
Yellowstone Club
07.2023 - 02.2024
- Successfully coordinated large-scale events for high-profile clients by maintaining clear communication and meeting deadlines
- Maintained weekly team meetings while also meeting individually with clients
- Managed vendor relationships to ensure top-quality products and services were provided for each event while staying within budget
- Organized memorable events with attention to detail, ensuring timely setup and teardown of equipment and decorations
- Delivered exceptional customer service throughout entire event lifecycle
Banquet Bartender
Yellowstone Club
06.2022 - 07.2023
- Prepared for events by setting up bar, stocking supplies and arranging furniture to match floorplan
- Set up glassware, liquor and other necessary supplies for special events
- Responded to guest questions and requests with friendly, prompt service
- Enhanced guest satisfaction by providing exceptional bartending services and maintaining a clean, organized bar area while also adhering to state laws regarding alcohol
Social Media Manager
Freelance
01.2018 - 06.2022
- Increased brand awareness by developing and implementing effective social media strategies
- Boosted engagement rates by creating compelling, visually appealing content
- Managed multiple social media platforms for various local businesses, ensuring a consistent brand voice and message for each
- Analyzed performance metrics to identify areas for improvement and optimize social media campaigns
- Tailored contracts to fit each brand's vision for their social media presence
Manager + Buyer
The Vint
11.2017 - 05.2022
- Prepared merchandise for sales floor + website by pricing or tagging
- Worked alongside retail representatives to enhance product presentations and social media advertising
- Solved customer challenges by offering relevant products and services
- Engaged with customers to effectively build rapport and lasting relationships
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques
- Located and vetted vendors, established good relationships and negotiated contracts
- Organized and prioritized projects
Event Bartender
Iron Horse Saloon
08.2021 - 08.2021
- Set up bar for operation, obtained cash bank and stocked service bar
- Kept alcoholic beverages well-stocked and organized to meet expected demands
- Adhered to state laws regarding alcoholic beverage services and customer regulations
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors
- Managed cash and bar revenue during the 81st Annual Sturgis Motorcycle Rally
Bartender + Manager
Wagon Wheel Bar
03.2013 - 03.2020
- Kept bar organized, presentable and well-stocked to meet customer needs
- Performed daily opening and closing duties such as printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory
- Followed alcohol awareness procedures for preventing excessive guest intoxication while also adhering to state laws regarding alcoholic beverage services and regulations
- Supervised and trained staff
- Catering for various events on and off site
- Responsible for paying bills, creating schedule, and reporting casino machine revenue to the state weekly
Education
High School Diploma -
Dawson County High School
Glendive, MT05.2008
Some College (No Degree) -
Montana State University
Bozeman, MTSkills
- Professional Vendor Relationships
- New Merchandise Presentation
- Ordering and Purchasing
- Top Tier Customer Service
- Attention to Detail
- Multitasking and Prioritization
- Guest Relations
- Brand Awareness
- Team leadership and supervision
- Social Media Management
Timeline
Special Event Manager
Yellowstone Club
07.2023 - 02.2024
Banquet Bartender
Yellowstone Club
06.2022 - 07.2023
Event Bartender
Iron Horse Saloon
08.2021 - 08.2021
Social Media Manager
Freelance
01.2018 - 06.2022
Manager + Buyer
The Vint
11.2017 - 05.2022
Bartender + Manager
Wagon Wheel Bar
03.2013 - 03.2020
High School Diploma -
Dawson County High School
Some College (No Degree) -
Montana State University
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