Shannon K. Dollar
Palacios,TX
Summary
Dynamic Transportation Manager with extensive experience excelling in operations management and logistics. Proven track record in optimizing routes and enhancing compliance, while fostering strong customer relationships. Skilled in SAP and committed to safety, I drive efficiency and operational excellence in fast-paced environments.
Overview
10
10
years of professional experience
Work History
TRANSPORTATION MANAGER
JB HUNT
Houston, TX
07.2026 - Current
- Supported daily transportation operations to achieve on-time deliveries.
- Coordinated routes with drivers and customers to optimize logistics flow.
- Communicated shipment status to stakeholders and proactively resolved issues.
- Monitored safety rules and company policies, while maintaining compliance standards.
- Developed and maintained relationships with key vendors and partners.
OPERATIONS SUPERVISOR
UNITED SITE SERVICES
08.2024 - 07.2026
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Supervised daily operations for service delivery and customer satisfaction.
- Coordinated routing and dispatch of drivers to optimize delivery schedules.
- Implemented operational improvements to enhance efficiency in workflows.
- Managed DOT hours and ensured compliance with regulations.
- Trained and mentored team members on safety protocols and procedures.
- Conducted inspections of equipment to uphold safety standards and minimize risks.
- Collaborated with management to develop training programs for staff improvement.
- Identified improvement areas and implemented new processes to enhance company quality and performance.
- Performed periodic audits of operational processes to identify potential risks or areas of improvement.
- Coordinated maintenance and repair schedules for equipment, ensuring minimal downtime.
- Developed strong relationships with customers through excellent customer service practices.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
Area Operations Supervisor
Heidelberg Materials
Katy, Texas
02.2019 - 08.2024
- Supervised daily operations across multiple sites to ensure safety and efficiency.
- Coordinated logistics and inventory management to ensure timely delivery of construction materials.
- Managed team performance through training, scheduling, and mentoring staff members.
- Implemented operational procedures to streamline workflow and reduce downtime.
- Facilitated cross-department communication to enhance project execution.
- Prepared comprehensive reports on operations performance metrics to inform strategic decisions.
- Managed inventory levels according to established policies and procedures.
- Controlled expenses, eliminated waste, reduced overhead costs and developed operating budgets.
- Resolved customer complaints promptly and efficiently.
- Implemented process improvements to enhance operational efficiency in material handling.
- Trained new staff on operational procedures and safety protocols effectively.
- Developed training materials and conducted workshops for new staff members.
- Prepared reports on daily, weekly, monthly basis regarding operations performance metrics.
LOGISTICS COORDINATOR
TMK INDUSTRIAL SOLUTIONS
05.2018 - 01.2019
- Directed carrier and vendor procurement, along with cost analysis across all lanes.
- Improved lane sourcing through thorough carrier and vendor analysis and pricing decisions through carrier and vendor procurement with cost analysis across all lanes.
- Coordinated carrier and vendor sourcing with cost analysis across all lanes to optimize procurement.
- Supported vendor and carrier coordination for breakbulk steel shipments into U.S. ports and container moves into Canada.
- Streamlined customer communication with Romanian mill, improving clarity and response times.
- Served as primary communication link between customers and the Romanian mill.
- Managed customer updates on pending shipments, status reporting, customs clearance paperwork, and yard delivery scheduling.
- Delivered updates on pending shipments, status reports, customs clearance paperwork, and yard delivery arrangements to enhance transparency.
- Timely shipment visibility, customs paperwork, and yard deliveries through proactive customer updates and status reporting.
IMPORT LOGISTICS AND INLAND TRANSPORTATION OPERATIONS
SUTONG TIRE RESOURCES
01.2018 - 05.2018
- Managed import flow of company products into the U.S. from China and Thailand.
Coordinated customs clearance activities with freight forwarders and shipment partners.
Oversaw ocean and inland container tracking, carrier scheduling for customer and warehouse deliveries, and landed cost monitoring for all containers.
Supported outbound warehouse distribution and inland freight transportation to maintain shipment flow. - Resolved customer issues with knowledgeable and friendly service, enhancing overall satisfaction.
- Addressed customer requests and inquiries, contributing to improved satisfaction.
- Collaborated with team members to meet project objectives and deadlines.
INTERMODAL OPERATIONS COORDINATOR
XPO LOGISTICS
Bentonville, AR
08.2016 - 06.2017
- Key operations coordinator handling customer relations and logistics for the life of load. Planning load for pickup and delivery. Carrier procurement and dispatching of loads.
- Coordinated daily operations to streamline logistics management and optimize workflow.
- Scheduled shipments and monitored transportation logistics for optimal delivery times.
- Facilitated communications between departments to enhance operational efficiency.
- Collaborated with cross-functional teams to enhance process effectiveness and communication.
- Planned delivery routing, team workflows, and promotional initiatives.
- Cultivated relationships and partnerships with business leaders to support collaborative initiatives.
BUSINESS MANAGEMENT INTERNSHIP
DDS CLINIC MANAGER
Springdale, AR
04.2016 - 07.2016
Education
Associate of Science - Logistics and Supply Chain Management
NORTHWEST ARKANSAS COMMUNITY COLLEGE
Bentonville, AR05-2017
Associate of Applied Science - Retail
NORTHWEST ARKANSAS COMMUNITY COLLEGE
Bentonville, AR05-2017
Skills
- Logistics
- Operations Management
- Supply chain
- Operational strategy
- Dispatch operations
- Transportation regulations
- Safety regulations
- Safety oversight
- Regulatory standards
- Import export
- Route optimization
- ERP systems
- Microsoft Excel
- Customer support
- Operational leadership
- Transportation Security
Training
Health and Safety Council Training
Timeline
TRANSPORTATION MANAGER
JB HUNT
07.2026 - Current
OPERATIONS SUPERVISOR
UNITED SITE SERVICES
08.2024 - 07.2026
Area Operations Supervisor
Heidelberg Materials
02.2019 - 08.2024
LOGISTICS COORDINATOR
TMK INDUSTRIAL SOLUTIONS
05.2018 - 01.2019
IMPORT LOGISTICS AND INLAND TRANSPORTATION OPERATIONS
SUTONG TIRE RESOURCES
01.2018 - 05.2018
INTERMODAL OPERATIONS COORDINATOR
XPO LOGISTICS
08.2016 - 06.2017
BUSINESS MANAGEMENT INTERNSHIP
DDS CLINIC MANAGER
04.2016 - 07.2016
Associate of Science - Logistics and Supply Chain Management
NORTHWEST ARKANSAS COMMUNITY COLLEGE
Associate of Applied Science - Retail
NORTHWEST ARKANSAS COMMUNITY COLLEGE