Summary
Overview
Work History
Skills
Accomplishments
Timeline
AdministrativeAssistant

Shannon Kellam

Lake Park,GA

Summary

Accomplished leader with a proven track record at The Home Depot Inc, enhancing operational efficiency and customer satisfaction. Expert in inventory management and workforce optimization, demonstrated through strategic planning and effective mentoring. Excelled in fostering team productivity and engagement, significantly contributing to the company's success.

Overview

13
13
years of professional experience

Work History

Assistant Store Manager

The Home Depot Inc
12.2021 - Current
  • Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
  • Managed daily store operations to ensure optimal customer service and employee productivity.
  • Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
  • Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising, and general store operations.
  • Conducted regular audits on store procedures and performance, identifying areas for improvement and implementing corrective action plans.
  • Promoted a safe work environment by enforcing company safety policies and addressing potential hazards promptly.
  • Played a key role in achieving consistently high customer satisfaction ratings by addressing concerns promptly and providing solutions that exceeded expectations.
  • Executed successful store opening and closing procedures, ensuring all tasks were completed accurately and on time.
  • Implemented loss prevention strategies to minimize shrinkage and increase overall profitability.
  • Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
  • Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Supervisor

The Home Depot Inc
10.2018 - 11.2021
  • Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to organization's core values, leading by example and fostering a culture of excellence.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
  • Evaluated customer needs and feedback to drive product and service improvements.

General Warehouse Associate

The Home Depot Inc
11.2011 - 09.2018
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Performed general housekeeping and cleaning tasks.
  • Operated RF scanners to track merchandise and verify contents of containers.
  • Contributed to a positive work environment through open communication, teamwork, and proactive problem-solving efforts.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Safely operated various warehouse equipment, including forklifts, pallet jacks, and hand trucks, to move products efficiently.
  • Assisted in loading and unloading shipments, ensuring proper handling of fragile items to prevent damage during transit.
  • Improved workplace safety by adhering to company policies and procedures while also identifying potential hazards within the warehouse space.
  • Assisted in training new hires on best practices for safe equipment operation, inventory management strategies, and overall job responsibilities.
  • Performed inventory control, such as counting, and stocking merchandise.

Skills

  • Problem-solving
  • Customer service and engagement
  • Store opening and closing
  • POS systems operations
  • Staff management
  • Mentoring and coaching
  • Work Planning and Prioritization
  • Loss prevention
  • Microsoft Office Suite
  • Incident reports
  • Performance evaluations
  • Verbal and written communication
  • Budgeting and cost control
  • Inventory management

Accomplishments

3 time Platinum Homer Award Winner

Won the Golden Apron Award in 2014

Won Leader of the Month several times

Mentored several associates who have been promoted.

Timeline

Assistant Store Manager

The Home Depot Inc
12.2021 - Current

Supervisor

The Home Depot Inc
10.2018 - 11.2021

General Warehouse Associate

The Home Depot Inc
11.2011 - 09.2018

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Shannon Kellam