Shannon Kelley
Griffin,GA
Summary
Dedicated employee with multitasking, and time management abilities. Works hard to achieve the best out come for every situation. Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Delta Crew Accommodations
Travelliance
Hapeville, GA
02.2019 - Current
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Assisted Crew members with any questions,concern, or adjustments.
- Daily Use of programs such as: Delta Term,HTS,excel and many more.
- Evaluated problematic conditions to resolve issues and optimize service levels.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Facilitated communication between departments to resolve problems quickly.
- Directed and supervised staff performance.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained open communication with team members and other departments, resulting in successful project outcomes.
Delta Airlines Radio Operator
Delta Global Services
Hapeville, GA
10.2014 - 05.2017
- Tracked signal strength levels during transmission and reception activities to ensure clear transmissions were received at intended locations.
- Managed and routed air-to-ground and ground-to-air traffic, radio messages and communications for dispatchers, pilots, air traffic controllers and other authorized agents.
- Supported technical service centers to solve installation or maintenance problems.
- Maintained records detailing details about frequency assignments for each unit operating within a specific area.
- Adjusted radio signal and programming content so transmission met federally mandated broadcast standards and timed pre-recorded programs for smooth transition to live programs.
- Managed computer and manual records to maintain facilities and equipment.
- Applied problem-solving skills to diagnosing and remedying operational faults in transmission systems.
- Followed company policies and procedures related to customer service operations at all times.
Sales Lead
Sears
McDonough, GA
02.2013 - 10.2014
- Familiarized self with new products and services to engage with customers about features and benefits.
- Promoted positive culture of teamwork and inclusion, increasing employee morale.
- Assisted in developing promotional materials such as brochures, flyers.
- Operated register, handled cash and processed credit card transactions.
- Produced sales documents, finalized deals and filed records.
- Provided training sessions for new employees on sales techniques, procedures.
- Maintained attractive merchandise displays to maximize purchases.
- Identified customer needs by asking questions and advising on best solutions.
- Assisted staff with selling process to meet and exceed individual and company sales goals.
Education
FAA Dispatch License - Aviation
ATP Flight Academy
Peachtree City, GA01-2018
Associate of Applied Science - Nursing
Southern Crescent Technical College
Griffin, GASkills
- Decision-Making
- Calm Under Pressure
- Excellent Communication
- Recordkeeping
- Customer Service
- Friendly, Positive Attitude
- MS Office
- Analytical and Critical Thinking
- First Aid/CPR
- Attention to Detail
- Performance Monitoring
- Operations Management
- Issue Resolution
- Documentation and Reporting
- Reservation Confirmation
- Accommodation Planning
- Payment Processing
- Problem-Solving
- Computer Reservation Software
- Detail Oriented
- Data Entry
- Transportation Information
- Phone and Email Etiquette
- Critical Thinking
- Microsoft Office
Certification
- FAA dispatch Licenses
Accomplishments
- Global LeaderProgram
References
References available upon request.
Timeline
Delta Crew Accommodations
Travelliance
02.2019 - Current
Delta Airlines Radio Operator
Delta Global Services
10.2014 - 05.2017
Sales Lead
Sears
02.2013 - 10.2014
FAA Dispatch License - Aviation
ATP Flight Academy
Associate of Applied Science - Nursing
Southern Crescent Technical College
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