Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Timeline
Generic

Shannon R Kelly

Renton,WA

Summary

Dynamic professional recognized for exceptional customer service skills and a strong commitment to meeting client needs and expectations. Proven expertise in animal training, specializing in basic obedience and behavior management, ensures positive experiences for both pets and their owners. Adept at building lasting relationships while delivering the highest standard of care, fostering trust and satisfaction among clients. Strong computer proficiency complements a hands-on approach, enhancing overall service delivery and operational efficiency.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Service Dog Trainer

Self
Westport
09.2014 - 11.2025
  • Implemented positive reinforcement techniques to enhance obedience and behavior modification.
  • Monitored progress of dogs in training, adjusting methods as needed for effectiveness.
  • Educated clients on canine behavior and best practices for ongoing training at home.
  • Evaluated dogs'' progress during training sessions, adjusting techniques according to unique temperaments and learning styles.
  • Observed dogs in various settings to determine behavioral concerns and problems.
  • Reduced dog behavioral issues through consistent application of positive reinforcement techniques.
  • Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward.
  • Imparted valuable knowledge on nutrition and exercise routines to clients, contributing to overall canine health improvement.
  • Offered guidance on selecting suitable equipment such as leashes, collars, and harnesses that promote proper handling techniques while walking or training dogs.
  • Enhanced dogs'' obedience levels by implementing customized training programs tailored to their specific needs.
  • Enhanced dog's obedience levels by implementing customized training programs tailored to each pet's unique needs and behavior patterns.
  • Trained animals to respond to specific cues from both owners and handlers.
  • Used skills to assist with rescuing and rehabilitating different animals.
  • Conducted in-home visits to assess potential environmental factors contributing to dog behavioral issues, providing tailored recommendations for improvement.
  • Kept animals stimulated with variety of enrichment activities.
  • Enhanced dogs' agility and physical fitness through dynamic exercise routines, promoting overall health and vitality.
  • Maintained clean, neat, and hazard-free animal areas to protect individual health and wellbeing.
  • Utilized positive reinforcement techniques to successfully train animals.
  • Created innovative ways to teach animals new behaviors and tricks.
  • Modified undesirable behaviors with use of successful and safe behavior modifications techniques.
  • Monitored animal health, attention and behavior during training sessions.
  • Observed animals closely to understand individual needs and behaviors.
  • Increased client retention by establishing trust and rapport with both dogs and their owners throughout the training process.
  • Achieved significant improvements in dogs' behavior within short timeframe, utilizing advanced positive reinforcement techniques.
  • Consulted with owners to discuss behavioral concerns and determine final goals.
  • Talked to or interacted with animals to increase familiarity with human voices or contact.
  • Conferred with owners about methods for continuing training and reinforcing methods taught in classes.
  • Administered prescribed medications to animals based on individual needs.
  • Advised owners about planned animal purchases or adoptions and potential behavioral needs.

Dog Trainer

Self, Ladybug's Rescue
Westport, WA
01.2015 - 09.2025
  • Implemented positive reinforcement techniques to enhance obedience and behavior modification.
  • Educated clients on canine behavior and best practices for ongoing training at home.
  • Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward.
  • Imparted valuable knowledge on nutrition and exercise routines to clients, contributing to overall canine health improvement.
  • Offered guidance on selecting suitable equipment such as leashes, collars, and harnesses that promote proper handling techniques while walking or training dogs.
  • Enhanced dog's obedience levels by implementing customized training programs tailored to each pet's unique needs and behavior patterns.
  • Trained animals to respond to specific cues from both owners and handlers.
  • Kept animals stimulated with variety of enrichment activities.
  • Enhanced dogs' agility and physical fitness through dynamic exercise routines, promoting overall health and vitality.
  • Utilized positive reinforcement techniques to successfully train animals.
  • Maintained clean, neat, and hazard-free animal areas to protect individual health and wellbeing.
  • Increased client retention by establishing trust and rapport with both dogs and their owners throughout the training process.
  • Consulted with owners to discuss behavioral concerns and determine final goals.
  • Talked to or interacted with animals to increase familiarity with human voices or contact.
  • Monitored animal health, attention and behavior during training sessions.
  • Administered prescribed medications to animals based on individual needs.
  • Advised owners about planned animal purchases or adoptions and potential behavioral needs.

Medication Administration

Self, Ladybug's Rescue
Westport, Washington
07.2017 - 11.2022
  • Educated patients on medication administration, leading to improved adherence and better health outcomes.
  • Educated patients and their families on proper medication administration, disease management, and self-care techniques.
  • Safeguarded medication administration accuracy by double-checking dosages, labels, and physician orders before delivery to patients.
  • Monitored medication administration for accuracy and timeliness, contributing to improved health outcomes for residents.
  • Promoted patient comfort by effectively managing pain levels through timely medication administration and non-pharmacological interventions.
  • Ensured safe medication administration, reducing errors through double-checking processes and clear communication with pharmacy staff.
  • Assisted with medication administration, ensuring accuracy and adherence to prescribed treatment plans for optimal health outcomes.
  • Educated pet owners about preventive care measures, proper nutrition, and medication administration techniques.

Managed medication administration, ensuring proper dosage and adherence to prescribed schedules.

  • Increased resident satisfaction by offering compassionate assistance during the medication administration process.
  • Managed medication administration according to prescribed protocols, ensuring accurate dosages and timely distribution.
  • Improved patient satisfaction by providing compassionate care during medication administration.
  • Managed medication administration under strict time constraints, ensuring patients received appropriate therapies without delay.
  • Demonstrated proficiency in medication administration, ensuring accuracy and adherence to safety protocols.
  • Promoted client health by assisting with daily hygiene tasks, medication administration, and regular exercise routines.
  • Managed medication administration, ensuring accuracy and adherence to prescribed treatment regimens.
  • Ensured timely medication administration for improved patient health outcomes.
  • Facilitated appropriate pain management for postoperative patients through timely medication administration and ongoing monitoring.
  • Managed medication administration, ensuring proper adherence to prescribed regimens for optimal health outcomes.
  • Monitored medication administration, ensuring accurate dosage and adherence to prescription guidelines.
  • Ensured timely medication administration by accurately following prescribed schedules and dosages.
  • Ensured proper medication administration, following physician orders and adhering to safety protocols.
  • Managed medication administration according to prescribed schedules, ensuring proper dosage and adherence to safety protocols.
  • Provided education on disease prevention, medical treatments, and medication administration to patients and their families.

Dog Groomer

Ladybug's Rescue
Westport, WA
11.2017 - 09.2020
  • Performed grooming tasks including bathing, clipping, and nail trimming for various dog breeds.
  • Maintained cleanliness and organization of grooming tools and work area to ensure safety.
  • Assisted in educating pet owners on grooming techniques and proper pet care practices.
  • Developed tailored grooming plans based on individual dog needs and owner preferences.
  • Implemented efficient grooming processes to reduce wait times while maintaining quality service.
  • Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
  • Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
  • Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
  • Prepared pets for grooming by conducting thorough assessments of their coat condition, overall health, and temperament, ensuring an appropriate and safe approach.
  • Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
  • Educated clients on proper at-home pet care, strengthening their bond with their pets while promoting healthy habits between visits.
  • Delivered exceptional customer service, addressing client concerns promptly and professionally to maintain a positive reputation.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
  • Fed, walked and bathed animals.
  • Broadened clientele base through successful word-of-mouth referrals from satisfied customers.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
  • Increased client retention through effective communication and understanding of pet owner preferences.
  • Washed, trimmed, and brushed animals to maintain good grooming standards.
  • Monitored animals for behavioral problems and signs of health issues.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.

Vaccination Administration

Self
Westport, WA
04.2017 - 07.2019
  • Contributed to disease prevention initiatives through diligent vaccination administration according to schedule.
  • Administered vaccinations to protect patients from preventable diseases while following established protocols for safe injection practices.
  • Managed medication administration for accuracy, ensuring proper dosages were taken at the appropriate times.
  • Monitored medication administration according to prescribed schedules, ensuring adherence to treatment plans.
  • Aided in the prevention of illnesses by administering vaccinations according to established protocols.
  • Supported clinicians in the preparation and administration of medications, ensuring proper dosage and adherence to treatment protocols.
  • Minimized medication errors through diligent administration, double-checking dosages, and maintaining accurate records.
  • Administered vaccinations and medications to cats, dogs and other small pets.
  • Managed timely administration of vaccinations to ensure proper immunization compliance among patients.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Administered vaccinations as needed, promoting preventive healthcare measures within the community.
  • Educated families on proper medication administration, nutritional support, and home safety measures to promote optimal health outcomes.
  • Administered medications accurately and safely, adhering to medication administration guidelines and preventing adverse drug events.
  • Enhanced patient safety by meticulously following infection control protocols and medication administration guidelines.
  • Managed medication schedules accurately, ensuring proper administration and adherence to doctors'' orders.
  • Reduced medication errors by diligently overseeing the administration of medications to patients.
  • Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
  • Decreased medication errors by maintaining accurate records and double-checking dosages before administration.
  • Ensured timely administration of medications, contributing to optimal health outcomes for patients.
  • Increased efficiency in medication administration by accurately interpreting physician orders and ensuring timely delivery of appropriate medications to patients.
  • Improved animal health through regular monitoring, vaccinations, and timely veterinary consultations.
  • Improved patient satisfaction by providing compassionate care during medication administration.

Education

Medical Billing and Coding certificate - Medical Billing And Coding

Corinthian College
Renton, WA
01.2006

Skills

  • Positive reinforcement training
  • Customized training programs
  • Obedience command instruction
  • Client education and support
  • Interpersonal communication
  • Canine nutrition awareness
  • House training strategies
  • Leash manners development
  • Clear verbal communication
  • Consistent approach
  • Customer service
  • Problem-solving abilities
  • Attention to detail
  • Animal welfare
  • Excellent communication
  • Organizational skills
  • Active listening
  • Relationship building
  • Physical fitness
  • Self-motivation
  • Continuous improvement
  • Adaptability
  • Reliability
  • Crate training

Accomplishments

  • Achieved service dog training by completing 12 week intensive one on one training and then registration of my service dog with accuracy and efficiency.

Certification

Certified Medical Billing and Coding specialist.

I will be attending college to obtain my Master Dog Trainer Certificate.

Timeline

Dog Groomer

Ladybug's Rescue
11.2017 - 09.2020

Medication Administration

Self, Ladybug's Rescue
07.2017 - 11.2022

Vaccination Administration

Self
04.2017 - 07.2019

Dog Trainer

Self, Ladybug's Rescue
01.2015 - 09.2025

Service Dog Trainer

Self
09.2014 - 11.2025

Medical Billing and Coding certificate - Medical Billing And Coding

Corinthian College