Shannon Kelly
Wadsworth
Summary
Effective at choosing items to fulfill customer orders. Excellent sales, service, and communication skills. Focused on building customer loyalty with a relationship-oriented approach.
Overview
16
16
years of professional experience
Work History
Personal Shopper
Self employed
Wadsworth
01.2024 - Current
- Curated personalized shopping experiences for diverse client needs.
- Developed strong relationships with vendors for exclusive product access.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Satisfied customers with quick, accurate service under tight deadlines.
- Completed pickup and shopping orders for customers within local area.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
Caterer
Self employed
Wadsworth
05.2022 - Current
- Planned diverse menus for various events and client preferences.
- Coordinated logistics for food preparation and delivery to event locations.
- Managed inventory of ingredients and supplies for catering services.
Account Director
Barden Circulation
San Antonio
05.2019 - 12.2023
- Managed cross-functional teams to execute successful circulation campaigns.
- Led client relationships to enhance customer satisfaction and loyalty.
- Coordinated with sales teams to align strategies and drive revenue growth.
- Trained junior staff on account management best practices and tools.
- Developed and implemented advertising strategies to drive substantial growth.
Sales Associate
Summit Toyota
Akron
06.2010 - 02.2020
- Assisted customers with vehicle selections and purchase decisions.
- Maintained product knowledge on new and used vehicles.
- Processed sales transactions efficiently and accurately.
- Collaborated with team members to enhance customer satisfaction.
- Conducted follow-ups with customers to ensure satisfaction post-purchase.
- Managed inventory displays to highlight featured vehicles effectively.
- Provided training and support for new sales associates.
- Utilized dealership software for tracking sales and customer interactions.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained up-to-date knowledge of store merchandise and policies.
- Upsold additional items based on customer interests and needs.
Education
Kenmore High School
Akron, OhioSkills
- Personalized shopping
- Vendor relationships
- Inventory management
- Logistics coordination
- Customer satisfaction
- Quick service delivery
- Effective communication
- Problem solving
- Time management
- Negotiation skills
- Sales expertise
- Sales process
- Payment processing
- Verifying order accuracy
Accomplishments
- Employee of the year -(Extra mile award) for Summit Toyota
Timeline
Personal Shopper
Self employed
01.2024 - Current
Caterer
Self employed
05.2022 - Current
Account Director
Barden Circulation
05.2019 - 12.2023
Sales Associate
Summit Toyota
06.2010 - 02.2020
Kenmore High School