Shannon Kennedy-Smith
Certified Behavioral Health Case Manager
Leland,NC
Summary
Personable Community Relations Liaison and Lead Case Manager with proven track record of success managing and leading social services programs. Skilled in strategic planning and grant writing, budgeting and program evaluation. Strong collaborator and committed to leading and inspiring teams to achieve shared goals.
Overview
18
18
years of professional experience
Work History
Vocational Rehabilitation Program Manager
RHA Health Services
01.2011 - 01.2012
- Identified and mobilized needed community resources and assured that they were available to the program's students and participants regularly, to reach clinical and budgetary outcomes
- Ensuring staff complete the required Medicaid training and all updates, to provide services to the consumers within the two programs
- Successfully Maintained a 92 % Recoupment status for all services offered at the program
- Assured compliance with the Non-Profit State Guidelines as they changed throughout the Fiscal Year.
Target Case Manager
Coastal Support Specialists, INC
01.2009 - 01.2012
- Operated as an Independent Contractor
- Initiated and revised Person-Plans supporting all needed services and equipment
- Confirmed appropriate diagnosis and obtained approval required by state and federally funded programs
- Assured all medically necessary equipment was authorized and received by the client
- Organized, Coordinated, and facilitated Child and Family Team Meetings to ensure the entire family was receiving the needed services, to serve the family as a whole.
Consumer and Family Affairs Specialist
Central Fl Behavioral Health Network
Tampa , FL
08.2024 - Current
- Collaborated with cross-functional teams to complete annual reviewd on time and assuring a smooth transition to a Recovery Oriented Ststem of Care.
- Delivered personalized support tailored to each Network Service Providerss unique environment and requirements.
- Managed multiple projects concurrently while maintaining strict deadlines and quality standards.
- Enhanced customer satisfaction by providing timely and effective technical assistance at all times.
- Assisted in the deployment of new Programs to assure Recovery Oriented Monitorings were complete within 30 days after review.
- Collaborated with cross-functional teams to develop comprehensive solutions for consumer's technical needs.
Prevention a Navigation Specialists
Alliance For Healthy Communities
10.2023 - Current
- Plan and implement new Prevention programs to assist youth and families in being aware of substance misuse issues and teach them how to make alternative choices
- Assisted in developing company policies and procedures to assure that the strategic model was being utilized and adhered to
- Built and maintained vital relationships with key community partners to assure the public was aware of services, events, and initiatives
- Conducted thorough research to build new presentations and identify overdose trends and inform decision-makers of new initiatives.
Community Outreach Liaison
Chrysalis Health
01.2021 - 10.2023
- Networking with local organizations, leaders, and consumers, resulting in the establishment of new and lasting community partnerships and relationships
- Partnering with school district and CFBHN personnel regularly to assess concerns, address current issues, and identify corrective measures, if needed
- Develop long-lasting working partnerships throughout Circuit 6 by attending monthly community meetings for Pasco ASAP, Healthy Families Coalition, Community leadership committees, and others
- Meet quarterly to educate community partners on new outpatient programs and review the referral process in person and via Teams to increase referral sources
- Engage in professional networking to maintain strong associations by participating in fundraising community events, to drive partnerships.
Lead Target Case Manager
Chrysalis Health
01.2019 - 01.2021
- Supported and Educated families so they can better understand the effects of mental health diagnosis and its impacts on the family and person
- Direct the onboarding for the first 90 days of new Case managers and assist them through the Florida State CBHCM Certification and application process
- Meet Monthly with TCM staff and review policy and procedures provide updates on any changes to Medicaid and assist with ensuring compliance
- Regularly review the effectiveness of treatment for individual and family circumstances
- Coordinate support services and optimize communication between healthcare workers and clients or families
- Collaborate with schools and other community partners to facilitate the delivery of services
- Developed appropriate care plans for at-risk individuals and high-risk families
- Communicated with legal service providers, social services agencies, and local judicial systems regarding cases.
Senior Target Case Manager
Sequel Youth Services
01.2014 - 01.2019
- Assist children and families in identifying needs, developing Individualized service plans, and accessing resources to facilitate and meet family and individual goals
- Assess barriers to permanency and discharge
- Research and link client and family to appropriate community resources and assessments, counseling, housing, parenting, community, and natural resources
- Initiate, develop, and revise Individual Treatment plans
- Provide advocacy within schools.
Licensed Community Association Manager
Creative Management
01.2013 - 01.2014
- Provided Portfolio and Onsite Property Management for HOA and Condominium Associations
- Submitted Weekly Manager Reports with up-to-date and current Financials
- Conducted Annual Meetings and weekly Property Inspections
- Interviewed and Assessed Vendors to obtain estimates to ensure the Association was getting the best value along with skilled workers, ensuring all vendors were current with Liability, W/C, and Auto insurance
- Initiation and oversight of large community projects on over 14 properties.
Human Resource Manager
Parallon Workforce Management
01.2012 - 01.2013
- Directed the recruitment and management of all PRN Nursing Staff and provided required training and resources regarding policy and procedures in order to contribute to the overall efficiency and smooth running of each HCA facility
- Implemented and maintained policies and practices relating to employee pay, training, and development
- Encouraged and maintained professional and positive relationships between management staff and pool RN staff
- Counseled and Promoted in all areas of staff development through ongoing training and assessment.
Clinical Supervisor
HOME CARE MANAGEMENT
01.2007 - 01.2009
- Provided ongoing supervision and mandatory Medicaid-required training to Developmentally Delayed and Mental Health direct care staff
- Reviewed management Policies and Procedures with new staff, as well as on an individually needed basis
- Demonstrated effective interventions, strategies, and therapeutic techniques as needed
- Assisted clients and families in networking with all needed community resources
- Conducted Intake and Discharge screenings.
Education
Bachelor of Arts - Psychology
Associate of Arts - Liberal Arts And General Studies
Skills
Teamwork and Collaboration
Problem-solving abilities
Self-Motivation
Excellent Communication
Documentation Management
Quality Assessment
Management collaboration
Decision-Making
Assigned designations
- CBHCM- Certified Behavioral Health Case Manager, 01/01/2014, 01/01/2024
- Certified Wraparound Case Manager, 01/01/2014, 01/01/2024
- Welle Trained Verbal De-escalation, 01/01/2021, 01/01/2024
Timeline
Consumer and Family Affairs Specialist - Central Fl Behavioral Health Network
08.2024 - Current
Prevention a Navigation Specialists - Alliance For Healthy Communities
10.2023 - Current
Community Outreach Liaison - Chrysalis Health
01.2021 - 10.2023
Lead Target Case Manager - Chrysalis Health
01.2019 - 01.2021
Senior Target Case Manager - Sequel Youth Services
01.2014 - 01.2019
Licensed Community Association Manager - Creative Management
01.2013 - 01.2014
Human Resource Manager - Parallon Workforce Management
01.2012 - 01.2013
Vocational Rehabilitation Program Manager - RHA Health Services
01.2011 - 01.2012
Target Case Manager - Coastal Support Specialists, INC
01.2009 - 01.2012
Clinical Supervisor - HOME CARE MANAGEMENT
01.2007 - 01.2009
University of North Carolina - Wilmington - Bachelor of Arts, Psychology
St. Leo University - Associate of Arts, Liberal Arts And General Studies