Shannon Kern

Prepared course schedules and managed classroom requirements for enrollments, orders and follow ups for new business consults. Class presentations. Website management.

Business Development: ADAS Product System Implementation, Assist w website updates and promotions. Freight quotes. Scheduling of training. Part procurement, receiving and tracking. Managed all incoming ADAS sales inquiries and new ADAS business consultations. Financing recommendations. Trade show business development.

Business Development: Auto Glass Academy. Provided insights for newcomers to auto glass industry. Consultations and recommendations for tools and business generation. Financing recommendations.

• Met with clients, delivering presentations, and educating on product and service features and offerings.
• Grand Opening Open House
• Route development
• Price Analysis and Implementation
• Assisted with regional open houses planning and promotion
• New business development
• Market Strategy
• Partnership and consults with operations
• Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Communicated product quality and market comparisons by creating sales presentations.
• Managed accounts to retain existing relationships and grow share of business.

• Met with clients, delivering presentations, and educating on product and service features and offerings.
• Price Analysis
• Selling Strategies
• Account Management
• New Business Development
• Inventory Analysis and Forecasting
• Promotions
• P&L
• Negotiation
• Opti-Aim ADAS Calibration customer presentations and sales
• Established and cultivated solid business relationships with new or existing customers.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

• Accessory promotions
• Assist with advertising, set up and promotions for open houses and tabletop warehouse events and presentations.
• Focused calls and promotions for areas with low accessory sales

• Answered constant flow of customer calls with minimal wait times.
• Responded to customer requests for products, services, and company information.
• Updated account information to maintain customer records.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Collection Calls
• Will Call Window
• Upselling accessories
• Recorded calls used for CSR Training sessions
• Grandfathered in from company buy outs (Autostock Distribution) (Coolidge Glass)

• Scheduled and arranged jobs for technicians
• Procurement of parts and supplies