Shannon Kesner

Provide Customer Service and answer all inquires and complaints at the window, Operate Tyler Cashiering system, maintain excellent records and paper trail for all processes , Train and Supervise new employees and interns, Test and work with support and admin's on all software/ hardware updates, Process all Real Estate Property Deeds for Allegany County, Maintain correspondence and good working relationships with contacts for Attorney's offices and Court House, Process all Bay Few Waiver Application for all Allegany County water /sewer customers, Trouble shoot and resolve any discrepancies or inquiries, works independently and puts in additional hours when workload dictates, familiarity with Tax Sale process and requirements

Customer Service, trouble shoot problems, process all payments and inquires for billing from Tax & Utility Office , Maintain accurate paperwork and records, answers calls and correspondence , resolves any complaints or inquires, Processes deeds for Allegany County,