Shannon Kilderry
Philadelphia,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ten years of experience working for city council.
Overview
12
12
years of professional experience
Work History
Record Retention Clerk
Philadelphia Registered Wills
01.2016 - 09.2018
- Improved record accuracy by meticulously reviewing and updating files in a timely manner.
- Enhanced file retrieval efficiency by maintaining a well-organized and easily navigable filing system.
- Reduced lost documents by implementing a strict tracking system for all records entering and leaving the storage area.
- Streamlined daily tasks with the use of relevant software applications, ensuring accurate data entry and efficient document management.
- Updated records with new information.
Constituent Services Representative
Councilman James Kenney Philadelphia City Hall
01.2008 - 01.2016
- Enhanced constituent satisfaction by addressing and resolving concerns in a timely manner.
- Assisted in the organization of community events, fostering positive relationships with constituents.
- Conducted thorough research on various policy issues, providing accurate information to constituents.
- Educated constituents on available resources and support services, empowering them to make informed decisions.
- Managed caseload efficiently, ensuring timely resolution of constituent issues and concerns.
Administrative Assistant
Councilman Frank DiCicco Philadelphia City Hall
05.2006 - 09.2008
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
Education
Community College of Philadelphia
1700 Spring Garden Street Philadelphia Pa 19130Skills
- Database Administration
- Microsoft Office
- Claims Handling
- Records Retention Scheduling
- Software Proficiency
- Understanding of Filing Systems
- Courteous and Professional
- Data Entry
- Adaptability
- Excellent communication
- Telephone etiquette
- Strong interpersonal skills
- Public speaking
Timeline
Record Retention Clerk
Philadelphia Registered Wills
01.2016 - 09.2018
Constituent Services Representative
Councilman James Kenney Philadelphia City Hall
01.2008 - 01.2016
Administrative Assistant
Councilman Frank DiCicco Philadelphia City Hall
05.2006 - 09.2008
Community College of Philadelphia
Similar Profiles
Om PariyarOm Pariyar
Sales Associate at Wills Group Inc (DASH IN)Sales Associate at Wills Group Inc (DASH IN)
Elizabeth HayesElizabeth Hayes
Patient Care Technician at Wills Memorial HospitalPatient Care Technician at Wills Memorial Hospital
Makayla KnottMakayla Knott
Opthalmic Technician at Wills Eye HospitalOpthalmic Technician at Wills Eye Hospital
Khadijah RobinsonKhadijah Robinson
Behavioral Health Specialist/Special Education Co-Teacher at Community Council Learning AcademyBehavioral Health Specialist/Special Education Co-Teacher at Community Council Learning Academy
Sherry ByersSherry Byers
Senior Vice President Strategic Consulting, Health at Epsilon (Publicis Groupe)Senior Vice President Strategic Consulting, Health at Epsilon (Publicis Groupe)