Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shannon Kirby

Dover,NJ

Summary

Driven and meticulous FPI Level 2 Inspector at Howmet Aerospace, adept in quality control and visual inspections, ensuring compliance with industry standards. Excelled in training peers, enhancing safety awareness, and fostering customer satisfaction at Randolph Diner. Demonstrated exceptional multitasking and relationship-building skills, leading to significant improvements in inspection reporting and customer service excellence.

Overview

20
20
years of professional experience
1
1
Certification

Work History

FPI Level 2 Inspector

Howmet Aerospace
12.2018 - Current
  • Ensured compliance with industry regulations through meticulous attention to detail during inspections.
  • Upheld codes and regulations governing materials, processes, and procedures.
  • Maintained up-to-date inspection and audit records for improved reporting and analysis.
  • Inspected and examined materials and finished parts and products for defects and wear to verify conformance with blueprints, diagrams, and template specifications.
  • Examined products for imperfections and defects.
  • Followed standard operating procedures for inspections and tests.

Server

Randolph Diner
09.2005 - 12.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Education

Accounting And Business Management

Fairleigh Dickinson University
Madison

Diploma -

Mountain Lakes High School
Mountain Lakes, NJ
06.1987

Skills

  • Quality Control
  • Visual inspections
  • Inspection Reporting
  • Training and mentoring
  • Safety awareness
  • Industry standards
  • Product Inspection
  • Quantity Verification

Certification

FPI Level 2 Inspector

Timeline

FPI Level 2 Inspector

Howmet Aerospace
12.2018 - Current

Server

Randolph Diner
09.2005 - 12.2018

Accounting And Business Management

Fairleigh Dickinson University

Diploma -

Mountain Lakes High School

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