Quickbooks
Shannon Kleespies
Customer service
Dayton,Texas
Summary
Results-focused individual who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Excelled in staff training and problem-solving, ensuring compliance with regulations. Skilled in QuickBooks and effective communication.
Overview
6
6
years of professional experience
1
1
Language
Work History
Cashier
Buds Mart
09.2012 - 01.2018
- Maintained stock within optimal levels to meet expected customer and sales levels.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Mentored other store employees in customer service and assistance to help improve overall satisfaction.
- Processed payments effectively and accurately handled cash, credit, debit transactions.
- Resolved escalated customer disputes with special actions such as discounts.
- Worked closely with Vendor's and Wholesale Grocery Supplier.
- POS system to enter orders, process payments, and issue receipts.
- Completed daily paperwork meticulously, submitting reports to owner a timely manner.
- Scheduled and monitored regular vendor deliveries for fuel and store inventory.
- Arrived on time and dressed professionally in clean company uniform.
- Handled customer inquiries and complaints professionally, addressing concerns promptly to uphold excellent service standards.
- Answered phone calls and returned voicemails.
- Accurately completed charge logs and batched credit card reports at day end.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Adhered to local regulations regarding tobacco, alcohol, lottery tickets sales – minimizing risk of fines or penalties for non-compliance issues.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Education
Bachelor of Science - Accounting
University of Phoenix
Phoenix, AZ03.2025
Skills
- Customer Service
- Work Ethic and Integrity
- Time management skills
- Computer knowledge
- Written and verbal communication
- Organizational abilities
- POS system operations
- Staff Training
- Reports and documents
- Problem-Solving
- Microsoft Office
- quickBooks
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Trained and mentored 20+ employees.
- Supervised team of 7 staff members.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and debit card, balancing cash draw at end of shift with 100% accuracy rate.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Work Preference
Work Type
Full TimePart TimeInternshipLocation Preference
RemoteHybridImportant To Me
Work-life balanceWork from home optionCompany CultureCareer advancementSoftware
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Quote
“Today’s accomplishments were yesterday’s impossibilities.”
Robert H. Shueller
Timeline
Cashier
Buds Mart
09.2012 - 01.2018
Bachelor of Science - Accounting
University of Phoenix
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