Shannon Kluka
Waukesha
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Experienced in recruitment strategies and team development. Leveraged social media recruiting and organizational development skills to enhance employee retention and salon growth. Demonstrated leadership in supervising multi-location operations, achieving significant improvements in service quality and profitability. Skilled in fostering diversity and inclusion, with a knack for sourcing top talent and driving operational excellence.
Overview
21
21
years of professional experience
Work History
Recruiting, Retention and Team Development
Shorty's Inc
06.2024 - 01.2025
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and executed recruiting strategies to attract beauty professionals.
- Utilized job boards, social media, networking events, and industry connections to source candidates.
- Conducted initial screenings, interviews, and coordinate hiring processes with salon managers.
- Maintained an active pipeline of qualified candidates to support salon growth.
- Promoted the company's brand and culture to potential hires.
- Attended industry events, job fairs, and beauty school career days to recruit new talent.
- Assisted in resolving workplace issues to improve employee retention.
- Trained front desk staff on best practices for customer service.
- Managed customer complains to ensure a positive brand reputation.
Area Manager
Shorty's Inc
07.2023 - 07.2024
- Supervised various locations, enforcing high-quality standards of operation.
- Oversaw day-to-day operations of three salons, ensuring consistency in service quality and brand standards.
- Addressed operational challenges and resolved issues across locations.
- Assisted in hiring, training, and retaining top talent.
- Developed strategies to increase profitability and salon productivity.
- Implemented client retention programs and monitored feedback to improve services.
Delivery Driver
DoorDash
09.2022 - 07.2023
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Delivered packages to customer doorsteps and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Receptionist
Great Clips
04.2019 - 06.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained confidentiality of information regarding clients and company.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Hairstylist
Great Clips Salon
02.2014 - 02.2018
- Worked on and off as a hairstylist for Great Clips during this time
- Educated customers on products to maximize benefits.
- Processed payments, entering sales in register for prompt customer service.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Increased revenue through effective customer service and inventory management.
Receptionist
M&D Pallet
05.2004 - 08.2005
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained confidentiality of information regarding clients and company.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
Education
State License - Cosmetology
The Paul Mitchell Academy
Waukesha, WI10-2013
GED -
Waukesha County Technical College
Waukesha, WI05-2005
Skills
- Recruitment strategies
- Succession planning
- Labor relations
- Diversity and inclusion
- Employee retention
- Organizational development
- Exit interviews
- Interviewing techniques
- Social media recruiting
- Recruitment planning
- Candidate sourcing
Timeline
Recruiting, Retention and Team Development
Shorty's Inc
06.2024 - 01.2025
Area Manager
Shorty's Inc
07.2023 - 07.2024
Delivery Driver
DoorDash
09.2022 - 07.2023
Receptionist
Great Clips
04.2019 - 06.2020
Hairstylist
Great Clips Salon
02.2014 - 02.2018
Receptionist
M&D Pallet
05.2004 - 08.2005
State License - Cosmetology
The Paul Mitchell Academy
GED -
Waukesha County Technical College
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