Shannon Knight
Poughkeepsie,NY
Summary
Dynamic leader with a proven track record at Planet Fitness Gym, enhancing customer satisfaction and team performance. Expert in staff management and customer service, adept at fostering employee engagement and building lasting customer relationships. Achieved significant improvements in operational efficiency and financial accountability, demonstrating exceptional problem-solving and decision-making skills.
Overview
2024
2024
years of professional experience
Work History
Assistant Manager
Planet Fitness Gym
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Yard Worker/ Cashier
Williams Lumber
01.2021 - 05.2023
- .
- Improved yard efficiency by organizing tools and equipment for easy access
- Ensured timely completion of tasks by prioritizing workload according to urgency or importance.
- Displayed strong problem-solving skills when faced with unexpected challenges or obstacles during daily operations.
- Assisted in expediting shipping processes by loading and unloading trucks with proper materials and equipment.
- Contributed to a positive working atmosphere through open communication and cooperation with colleagues at all times.
- Managed inventory levels through accurate record-keeping, monitoring stock supplies, and placing orders as needed.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Cashier Team Lead
Dunkin' Donuts
08.2022 - 01.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Helped customers complete purchases, locate items, and join reward programs.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Operated POS cash register and equipment to collect payments.
- Contributed to a positive work environment by proactively addressing conflicts among team members.
Bartender Shift Manager
Elks Lodge 275
06.2020 - 02.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Assisted in managing special events such as private parties or corporate functions, coordinating staff efforts for seamless execution.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Contributed to an increase in nightly revenue by upselling premium products and suggesting food pairings for various beverages.
- Served high customer volumes during special events, nights, and weekends.
Sales Manager
Smokes for Less
10.2015 - 05.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Education
GED -
Arlington High School
Lagrangeville, NY06.2013
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Goal setting
- Staff management
- Customer relations
- Problem-solving
- Employee scheduling
- Customer rapport
- Customer relationship management (CRM)
- Budgeting and finance
- Adaptability and flexibility
- Scheduling and planning
- Recruitment and hiring
- Inventory management
- Closing oversight
- Customer service and satisfaction
- Employee engagement
- Teamwork and collaboration
- Organizational skills
- Multitasking Abilities
Timeline
Cashier Team Lead
Dunkin' Donuts
08.2022 - 01.2023
Yard Worker/ Cashier
Williams Lumber
01.2021 - 05.2023
Bartender Shift Manager
Elks Lodge 275
06.2020 - 02.2022
Sales Manager
Smokes for Less
10.2015 - 05.2020
Assistant Manager
Planet Fitness Gym
GED -
Arlington High School
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