Summary
Overview
Work History
Education
Skills
Timeline
background-images

Shannon Knight

Germantown

Summary

Dynamic professional with extensive experience in dispatch operations at Precision Broadband Installations, excelling in customer service and conflict resolution. Proven ability to enhance workflow efficiency and foster strong client relationships. Skilled in utilizing dispatch software and adept at problem-solving, ensuring timely service delivery and high customer satisfaction.

Overview

21
21
years of professional experience

Work History

Dispatcher

Precision Broadband Installations
08.2021 - Current
  • Assisted in coordinating dispatch operations to ensure timely delivery of services.
  • Maintained communication with technicians and clients to provide updates on job status.
  • Adapted to new technologies and tools for improved dispatching processes and accuracy.
  • Contributed to problem-solving efforts by addressing issues as they arose during operations.
  • Collaborated with team members to facilitate effective communication and workflow management.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Managed conflict resolutions with clients, technicians and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
  • Answered phone calls and responded to client emails.
  • Scheduled and organized technician routes.
  • Assisted in resolving client complaints and grievances.
  • Utilized dispatch software to track vehicle locations and optimize routes for efficiency.
  • Supported team by documenting service requests and dispatching appropriate resources.

Assistant Store Manager/Cashier

Sloan's Market
09.2006 - 09.2008
  • Supervised daily store operations, ensuring adherence to company policies and standards.
  • Trained and mentored staff on sales techniques and customer service excellence.
  • Implemented inventory management systems to optimize stock levels and reduce shrinkage.
  • Coordinated team schedules, improving staff efficiency and coverage during peak hours.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Assistant Bar Manager/Server

Lonestar Steak House
12.2004 - 08.2006
  • Supervised daily bar operations, ensuring compliance with health and safety regulations.
  • Trained and mentored staff on service standards and beverage preparation techniques.
  • Managed inventory levels, optimizing stock ordering processes to reduce waste.
  • Oversaw cash handling procedures, ensuring accuracy in financial transactions during shifts.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Improved customer service rankings by resolving issues quickly and accurately.

Education

High School Diploma -

Chamberlain High School
Tampa, FL

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Prioritizing calls
  • Problem-solving
  • Client relations
  • Client relationship management
  • Conflict resolution

Timeline

Dispatcher

Precision Broadband Installations
08.2021 - Current

Assistant Store Manager/Cashier

Sloan's Market
09.2006 - 09.2008

Assistant Bar Manager/Server

Lonestar Steak House
12.2004 - 08.2006

High School Diploma -

Chamberlain High School

Similar Profiles

CREATE PROFILE
Shannon Knight