Shannon Koechling
Murrieta,CA
Summary
I am a hard worker, looking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Customer service is my career, hospitality is my passion. I am a dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Manager
Benihana Restaurant
09.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Director of Training and Development
Isha Investments D.B.A Buffalo Wild Wings
01.2022 - 09.2023
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training
- Conduct Employee Orientations, and ensure training is completed honestly, efficiently, and with care.
General Manager
Isha Investments, D.B.A Buffalo Wild Wings
01.2020 - 01.2022
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Assistant Store Manager
Isha Investments, D.B.A Buffalo Wild Wings
01.2019 - 01.2020
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Operations Manager
Isha Investment D.B.A Buffalo Wild Wings
11.2012 - 01.2019
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Cashier/Greeter/Server Shift Leader
Isha Investments D.B.A Buffalo Wild Wings
04.2008 - 11.2012
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier Lead
Disney’s Storyteller Cafe
09.2006 - 09.2007
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Answered customer questions about hours, seating, and menu information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
General Education -
Murrieta Valley High School
Murrieta, CA06.2006
Skills
- Strong ability to build positive trust based influence with my teams through hard work and dedication
- Strong ability to build and maintain positive customer relationships
- Inventory Accuracy
- Providing Feedback
- Workflow Schedules
- Inventory Audits
- Analyzing financial data to identify trends and opportunities for improvement
- Forecasting revenue and expenses
Timeline
Manager
Benihana Restaurant
09.2023 - Current
Director of Training and Development
Isha Investments D.B.A Buffalo Wild Wings
01.2022 - 09.2023
General Manager
Isha Investments, D.B.A Buffalo Wild Wings
01.2020 - 01.2022
Assistant Store Manager
Isha Investments, D.B.A Buffalo Wild Wings
01.2019 - 01.2020
Operations Manager
Isha Investment D.B.A Buffalo Wild Wings
11.2012 - 01.2019
Cashier/Greeter/Server Shift Leader
Isha Investments D.B.A Buffalo Wild Wings
04.2008 - 11.2012
Cashier Lead
Disney’s Storyteller Cafe
09.2006 - 09.2007
General Education -
Murrieta Valley High School
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