Shannon Koechling
Murrieta,CA
Summary
I am a hard worker, looking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Customer service is my career, hospitality is my passion. I am a dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Manager
Benihana Restaurant
Temecula, CA
09.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Director of Training and Development
Isha Investments D.B.A Buffalo Wild Wings
40484 Murrieta Hot Springs Rd. Murrieta CA 92563
01.2022 - 09.2023
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training
- Conduct Employee Orientations, and ensure training is completed honestly, efficiently, and with care.
General Manager
Isha Investments, D.B.A Buffalo Wild Wings
40484 Murrieta Hot Springs Rd. Murrieta, CA 92563
01.2020 - 01.2022
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Assistant Store Manager
Isha Investments, D.B.A Buffalo Wild Wings
40484 Murrieta Hot Springs Rd. Murrieta, CA 92563
01.2019 - 01.2020
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Operations Manager
Isha Investment D.B.A Buffalo Wild Wings
Murrieta, CA
11.2012 - 01.2019
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Cashier/Greeter/Server Shift Leader
Isha Investments D.B.A Buffalo Wild Wings
Murrieta, CA
04.2008 - 11.2012
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier Lead
Disney’s Storyteller Cafe
Anaheim
09.2006 - 09.2007
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Answered customer questions about hours, seating, and menu information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
General Education -
Murrieta Valley High School
Murrieta, CA06.2006
Skills
- Strong ability to build positive trust based influence with my teams through hard work and dedication
- Strong ability to build and maintain positive customer relationships
- Inventory Accuracy
- Providing Feedback
- Workflow Schedules
- Inventory Audits
- Analyzing financial data to identify trends and opportunities for improvement
- Forecasting revenue and expenses
Timeline
Manager
Benihana Restaurant
09.2023 - Current
Director of Training and Development
Isha Investments D.B.A Buffalo Wild Wings
01.2022 - 09.2023
General Manager
Isha Investments, D.B.A Buffalo Wild Wings
01.2020 - 01.2022
Assistant Store Manager
Isha Investments, D.B.A Buffalo Wild Wings
01.2019 - 01.2020
Operations Manager
Isha Investment D.B.A Buffalo Wild Wings
11.2012 - 01.2019
Cashier/Greeter/Server Shift Leader
Isha Investments D.B.A Buffalo Wild Wings
04.2008 - 11.2012
Cashier Lead
Disney’s Storyteller Cafe
09.2006 - 09.2007
General Education -
Murrieta Valley High School