Shannon Koehler
Lillington,NC
Summary
Organized and dedicated professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
20
20
years of professional experience
Work History
Pet Sitter/Professional Dog Walker
Rover.com
10.2021 - 11.2023
- Scheduled new client meetings & organized payment plans, which included meeting owners and pets, gathering information, answering questions and providing recommendations, and maintaining house keys.
- Walked multiple dogs of different breeds and ages at the same time, ensuring safety for both pets and humans.
- Maintained accurate records of client information, including contact details, payment information, pet profiles, and medical history.
- Communicated with pet owners regularly regarding their dog's progress or any issues that arose while walking them, to include assembling personalized exercise plans based on individual needs of each dog.
- Attracted new clients through referrals and word-of-mouth marketing and developed long-term relationships with clients and bonded with animals through regular contact.
- Administered medications as needed under veterinarian guidance, maintaining the health of pets in my care.
Senior Military Leader Spouse
United States Air Force
12.2018 - 06.2021
- Key member of the Military Installation Command team, serving as the communications conduit for all more than 500 spouses across the base to ensure an enjoyable environment for the Command, families, and a 10,000-member community.
- Senior Spokesman to the Installation Commander (Director) for families on all matters that affect health, morale, living conditions and quality of life.
- Lead Liaison for Key Spouses and 20+ Commanding Officers, effectively & efficiently communicated with all family members.
- Participated in quarterly continuing education/networking opportunities, aiding the Key Spouse in resolving workcenter & family member concerns, supporting unit family events, and assisting with the Key Spouse recognition ceremony.
Office Service Support
Cheyenne Regional Medical Center - West Campus
10.2016 - 12.2018
- Provided administrative and clerical support to Internal Medicine & Pulmonary office for 5 Doctors & 2 Physician Assistants, to include scheduling, registration, pre-registration and maintaining accurate non-clinical patient information.
- Validated pre-registration & pre-authorization process by obtaining necessary documentation from 48 patients per day, patient's physician, and insurance company (Medicare Agents).
- Scheduled approximately 30 patients on a daily basis, for in-office procedures/office visits and relaying patient data to those who require the information, in accordance with the Health Insurance Portability and Accountability Act of 1996.
- Obtained co-pays and account payments, responsible for the cash drawer and maintained files and record systems, utilizing the EPIC database, to assist with all chart preparations for upcoming procedures and record statistics - referred patients to Financial Assistance Office for payment plan or assistance.
Supervisory Sales Associate
Moons Toy Store
06.2014 - 06.2016
- Provided information about the products and services to the customers, in order to increase the company sales and to develop and maintain a long-term relationship with existing & prospective customers.
- Opened, closed, audited and balanced the cash register for $800.00 in sales & recorded information on a balance sheet.
- Supervised and trained a team of 5 sales associates in customer service, product knowledge, sales techniques, and store policies
- Analyzed weekly & monthly reports for changes in trends or potential opportunities for improvement and monitored staff performance to ensure compliance with company standards & goals.
- Managed a toy store portfolio worth $10,000.00 and inventoried/processed 3 deliveries every week.
- Resolved customer complaints in a timely manner while maintaining a positive attitude towards customers.
Sales Associate Specialist
Solarsat (Satellite TV)
05.2012 - 06.2014
- Scheduled satellite television, internet & dish installation, calculated pricing, applied discounts and collected payments to process transactions, for a radius of 50 miles.
- Responsible for bringing on new customers and hitting monthly quota numbers.
- Processed payments, issued receipts, and handled returns & exchanges for $1,100.00 in daily purchases.
- Provided excellent customer service by responding to customer inquiries and complaints in a timely manner.
- Developed relationships with existing customers through follow-up calls or emails.
Supervisor - Elementary School Cafeteria
Department Of Defense Schools
08.2008 - 08.2011
- Prepared & served lunch meals to 530 students every day, while ensuring strict preparation according to recipes, menu specifications and all OSHA safety and health regulations where filled to the letter.
- Trained staff of 7 cafeteria employees to use work simplification techniques and to practice cost containment methods.
- Completed and maintained an accurate daily/monthly physical inventory of all food and non-food supplies for a $5,000.00 portfolio.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Promoted a friendly, inviting atmosphere for all customers and visitors through excellence in leadership and inter-personal skills.
- Maintained a good working relationship with school administrators Worked cooperatively with Director of Food Service, principal, school staff, students, parents and community members.
Loan Officer
Community Bank NA
07.2003 - 07.2007
- Facilitated loan applications and reviewed/analyzed credit histories, income statements, and other financial information of loan applicants.
- Developed and maintained relationships with potential customers to increase loan business.
- Negotiated terms and conditions of loan contracts.
- Conducted risk analysis to identify potential losses associated with certain loans.
- Maintained current knowledge regarding new federal laws, regulations, policies, procedures, products, services. related to consumer lending operations.
- Processed payments/deposits received from borrowers and balanced cash drawer daily, in accordance with established policies and procedures.
- Attended periodic training sessions related to consumer lending operations.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
Education
Associate of Arts - Criminal Justice
University of Colorado At Colorado Springs
Colorado Springs05.2000
Skills
- Schedule Coordination
- Financial Accounting
- Credit analysis
- Financial History Analysis
- Phone and Email Etiquette
- Professionalism and Ethics
- Documentation and Recordkeeping
Timeline
Pet Sitter/Professional Dog Walker
Rover.com
10.2021 - 11.2023
Senior Military Leader Spouse
United States Air Force
12.2018 - 06.2021
Office Service Support
Cheyenne Regional Medical Center - West Campus
10.2016 - 12.2018
Supervisory Sales Associate
Moons Toy Store
06.2014 - 06.2016
Sales Associate Specialist
Solarsat (Satellite TV)
05.2012 - 06.2014
Supervisor - Elementary School Cafeteria
Department Of Defense Schools
08.2008 - 08.2011
Loan Officer
Community Bank NA
07.2003 - 07.2007
Associate of Arts - Criminal Justice
University of Colorado At Colorado Springs
Similar Profiles
Hannah EvanoffHannah Evanoff
Rover Dog Sitter at Rover.comRover Dog Sitter at Rover.com
Ruth VegaRuth Vega
Private Dog Sitter at Rover.comPrivate Dog Sitter at Rover.com
Mary GoncalvesMary Goncalves
Professional House and Pet Sitter at Rover.comProfessional House and Pet Sitter at Rover.com